Smart Move, LLC - A Local Bailey Moving Company

(4.8 out of 5 / 4,262 reviews)

Bailey, NC / Moving services within 60 miles

Booked on 16,451 moves through HireAHelper

4,262 Verified Customer Reviews

Open Today - 9:00 AM - 7:00 PM

20 years in business

Bailey, NC / Moving services within 60 miles

Booked on 16,451 moves through HireAHelper

4,262 Verified Customer Reviews

Open Today - 9:00 AM - 7:00 PM

20 years in business


One of Bailey's Favorite Moving Companies

A Note from HireAHelper

We love working with Smart Move, LLC because they pride themselves in taking care of their Bailey, NC neighbors. After several years moving in and around Bailey we believe you'll love working with them too!

Relocation with Smart Move, LLC

Smart Move Moving & Storage has over 30,000 moves completed! 2018 HireAHelper Dream Team Award. Nationally selected mover for 2020 Military Home Makeover with Montell Williams on Lifetime channel (Marquez family) episode 1. Selected mover for PackRat CEO. Selected mover for PackRat Executives. Selected mover for ArcBest CEO. We have been proudly moving residents since 2004. We are members of the American Moving and Storage Association. All of our movers are professionals, full-time (in fact, for many years), and have passed background checks. We are clean-cut, athletic, polite, and properly trained to provide the best moving experience. We show up on time (15 minutes early is our policy), in complete uniforms and with equipment. We have an A+ rating with the Better Business Bureau. It is in our best interest to provide you with the greatest service possible. We are quality. We are "The Best Movers Around!"

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Credentials

Licensed Business:
License Number
1680907
Issuing City
WILSON
Insured Business:
Policy Number
Available Upon Request
Policy Issuer
Burlington Insurance Company
Uniformed Crews:
I Offer Uniformed Crew Members
Yes
Workers Compensation:
Policy Number
Available Upon Request
Policy Issuer
USI Insurance Services LLC
MC/State License:
MC #
10003881
DOT #
3135057
State Lic/Cert Name
C-2885
State Lic/Cert Number
C-2885

Moving Reviews

Real Bailey area customers. Unedited, unfiltered reviews of Smart Move, LLC.

4.8
4,262 reviews
92%
4%
1%
2%
1%

Wes K

(2) 5/3/2024 Asheville

Des and Mike were first rate helpers. They were friendly and skilled. They checked with us on how we were to work together, worked efficiently, and respected our (too much!) stuff. However, when it came to moving an item that turned out to be over the weight limit (one that I had loaded into the truck myself) there was only a question about the weight. I ended up with an add-on charge of $150, of which I wasn’t informed until the next day via email. The tiny phone screen I signed at the end of the job didn’t display the extra charge. I think this was deceitful and unprofessional.

Mover's response:
Thank you sincerely for taking the time to review the quality of our services. We greatly appreciate your feedback. As discussed during our thorough phone call prior to your move day, the handling of the gun safe exceeding 600lbs was a crucial aspect of our planning process. Your input was invaluable in ensuring a smooth and successful moving experience. Once again, thank you for entrusting us with your relocation needs.
- Smart Move, LLC

Jeff R

(5) 5/1/2024 Windsor

A great decision to hire these guys. Charlie and Jason were awesome. They called 1/2 hour before arrival, arrived a tad early and got right to work. They carried everything down a flight of stairs and loaded the truck quickly and efficiently. Tied everything down, nothing broken or dinged when it was unloaded on the other end. Very friendly and professional.

Mover's response:
Thank you for your kind words Jeff ! We strive to provide the best service possible. -Erik
- Smart Move, LLC

Russ M

(5) 5/2/2024 Las Vegas

Good guys, hard workers. Will use them again

Mover's response:
Thank you for your review Russ ! Your feedback helps us grow and serve you better. -Erik
- Smart Move, LLC

Donna Z

(5) 4/23/2024 Fort Collins

The men arrived on time, worked quickly and followed all of my requests. They filled the Pod efficiently and finished early. I would recommend them in a heartbeat!

Mover's response:
Thank you for your kind words Donna ! We strive to provide the best service possible. -Erik
- Smart Move, LLC

Cindy J

(5) 5/1/2024 Arrington

They arrived within the designated time. They were extremely polite and helpful. I would use them again.

Mover's response:
Thank you for your feedback Cindy ! We appreciate you taking the time to share your experience. -Erik
- Smart Move, LLC

Ann Marie M

(5) 5/1/2024 Timnath

Polite and packed very efficiently. Saved me from getting another pod! So they actually saved me money. Thomas and George are hard working and very nice.

Mover's response:
We're glad you had a positive experience Ann ! Thank you for choosing us. -Erik
- Smart Move, LLC

William H

(5) 5/1/2024 Charlotte

Great , fast and efficient… very professional!

Mover's response:
We’re thrilled to hear you had a great experience William ! Thank you for sharing. -Erik
- Smart Move, LLC

Debbie G

(1) 4/26/2024 Las Vegas

They were an hour and forty five hours late, left half my garage half full of my things plus an elliptical trainer upstairs. They did not work hard. Dropped my dresser without letting me now. The owner did not show any concern about my situation. Everything scheduled for my moving day had to be rescheduled which delayed my move (to a different state)
Five hours. I will never, ever use Hire a Helper or Smart Move again!!! or recommend them!! Terrible!

Mover's response:
This is not true at all The crew showed up 30 minutes past the time of arrival which we had agreed upon prior to the move. We called and checked up on her. She seemed happy until we told her the crew had to leave after being there for five hours. Two of which We’re not charged to her, she refused to pay for more hours so the crew ended up leaving and not finishing the job. This was a very big job being that it was a 26 foot truck that needed to be fully wrapped and fully loaded by two guys. They completed and loaded 90% of the items, we understand that we were late and we accept that, but the crew made up for it running back-and-forth trying to do everything they could to get this Move completed so they more than made up for the tardiness, the customer expected two guys to load an entire 26’truck in two hours. This was very poor planning on the customers behalf for not expecting things to go over on time. We wish this upon no moving company to have to deal with this type of Customer when we tried our best to complete the job for, in the end, you can’t please everyone.

Ps
The crew did no such thing of dropping a dresser in our company, if something like that happens, we always let the customer know
- Smart Move, LLC

Jeffrey G

(5) 4/26/2024 Henderson

Very impressed with the hard work.

Mover's response:
Thank you for your feedback Jeffrey ! We appreciate you taking the time to share your experience. -Erik
- Smart Move, LLC

Sherry P

(5) 4/28/2024 Clayton

Showed up on time. Quick and efficient!

Mover's response:
Thank you for the positive feedback Sherry ! It motivates our team to keep up the good work. -Erik
- Smart Move, LLC

Service Area

We handle moves within 60 miles of Garner, NC 27529.

We also service the Asheville, Murfreesboro, Charlotte, Washington, Las Vegas, Loveland, Lawton, Mesa, and Wilmington areas - see below for more info.

Get To Know Us

What can a customer expect after booking with you?

After booking with us, our customers can expect a call to confirm all the details and to answer any questions the customer may have.

What can a customer expect on moving day if they hire you?

On moving day, our customers can expect excellent communication prior to arriving. Also, we will always be on-time, guaranteed.

How should a customer prepare for moving day?

Our customers should prepare by letting us know all the details of their move so we can give the best options and tips to make their move seamless.

What types of moves have you handled?

We are experienced in and ready to handle local moves, long-distance, residential, commercial, office, military, and jobs requiring 50+ movers. We handle nationally selected VIP moves.

What's your favorite part about being a mover?

My favorite part about being a mover is meeting new people everyday. Some of these relationships have lasted over 15 years!

What training do you provide your crew members?

Our training consists of live experience at our warehouse before going in our customers' homes.

Local Mover Policies

Same Day Moves

We charge an extra 20% for same day requests.

Next Day Moves

We accept next day requests at our normal rates.

Refunding Unused Time

We refund up to one unused hour over our min..

Extra Hours

We can always stay at least 2 hours over the prebooked time.

Moving Equipment

Face coverings and gloves:
[not available at all locations], (upon request, no fee)
Furniture dolly or straps:
Brought to every job at no charge. [varied pricing/options by location]
Hand tools for assembly:
[not available at all locations], (always included, no fee)
Hand truck:
We bring dollies to every job at no charge. [not available at all locations], (always included, no fee)
Plastic wrap:
[not available at all locations], ($30.00/ea.)
Rope:
Available upon request. [not available at all locations], ($10.00/ea.)

Hours

Sunday: 9:00 AM - 7:00 PM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 7:00 PM
Hourly Price
$85/hr
for 2 movers after 2 hr min
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