ABF U-Pack Relocube® Review
A long-distance moving company with a great reputation for shipping, U-Pack offers a strong value for those packing up a small place to get out of town
Updated Sunday, November 10th 2024
Pros
- Good price for a small, long-distance move
- Someone else will be driving your stuff
- Promise of safe, clean, and durable equipment
- Can book the entire thing online
Cons
- Plenty of risk to spend more than you intend
- No online customer service agents to help with a confusing online reservation process
- You have much smaller deadlines, which minimizes the flexibility factor usually associated with moving containers
U-Pack® Company Overview
Part of the ABF® Freight System, Inc., U-Pack is the division of the company that provides consumer moving services. For those moving from small homes, studio apartments or dorms, U-Pack offers a container they call a ReloCube®, which is essentially a big steel box. But unlike other moving container companies, the Cube only comes in one size, which is 6'3". Those who are moving from a larger home will also have the option of renting space in a trailer from ABF. (For more information on trailer moves with ABF U-Pack, visit U-Pack's freight trailer profile page.)
If you choose a U-Pack container, in 3-5 days, someone delivers the ReloCube for you to pack (or you'll hire movers to expertly pack), then a driver comes and picks up the Cube and transports it to your unloading destination. Finally, U-Pack comes to pick up the empty container.
This service is more expensive than renting out a truck and driving it yourself, but the convenience factor just might be worth it. This is especially true for those of us who are a bit chicken about driving one of those big boy trucks.
U-Pack® Reviews and Pricing
Medium Distance
50-250 mi.
Long Distance
250+ mi.
Average Cost
$1,514
2.0% cheaper than other companies$2,548
38.0% cheaper than other companiesAverage Review
4.75/5
3.8% better than other companies4.55/5
2.2% better than other companiesAverage Cost Per Mile
$15.98
8.1% higher than other companies$2.37
38.4% cheaper than other companiesLocal Move
Under 50 mi.
Compared to Other Companies
Average Review
5/5
Medium Distance
50-250 mi.
Compared to Other Companies
Average Cost
$1,514
Average Cost Per Mile
$15.98
Average Review
4.75/5
Long Distance
250+ mi.
Compared to Other Companies
Average Cost
$2,548
Average Cost Per Mile
$2.37
Average Review
4.55/5
U-Pack® Container Sizes
|
Options
|
Length
|
Width
|
Height
|
Capacity
|
| ReloCube | 6'3" | 7' | 8'4" | 305 cubic feet/studio size apartment |
| Trailer | 28' | 8' | 9' | 1,944 cubic feet/3- 4 bedroom home |
Photos of U-Pack® in the Wild
U-Pack® Services Offered
Services Legend
- Available
- Not Offered
Small Containers
Medium Containers
Large Containers
Delivery
Storage
Packing Supplies
Local Movers
My move with U-Pack®
Author: Francesca Di Meglio
Updated: Sunday, November 10th 2024
How does U-Pack work?
Renting a ReloCube begins in much the same way as for other moving containers.
Head to the company's website and fill out a form with the particulars of your move. Conveniently, U-Pack gives you an instant quote without having to call anyone on the phone. Here's the thing, though: If you're moving from a larger home, the quote will likely be for a trailer. But if you're moving from a small space, then it will likely be for a ReloCube. That said, the trailer quote technically includes the number of ReloCube boxes you would need, but it really doesn't make sense because of the much higher cost for the space you'd need. (One ReloCube fits a standard parking space, so you might not have a parking garage's worth of space a large move would require, regardless of budget.)
Conveniently, U-Pack gives you an instant quote without having to call anyone on the phone.
If you decide on the ReloCube over the trailer, you schedule the delivery date of the container. You will have three days to load your stuff into the box (or you can hire professionals to do the loading for you). Unfortunately, this is a far cry from the monthly billing cycles of, say, PODS and 1-800-PACK-RAT. Afterwards, a professional driver will come and haul it to your next destination, or, you may also choose to use the ReloCube for storage. Storage fees vary by location, but for reference, I was quoted $150 to store mine in Kissimmee, Florida for 30 days.
Security-wise, all ReloCubs can be locked using a standard padlock. You can buy one from U-Pack, or just use one of your own.
How does U-Pack work with local moves?
U-Pack does not provide local moves. (For that, maybe try PODS.) If you're moving locally, then this is not the company for you. You can, however, move from state-to-state, so moving a few hours in either direction might not be a problem. Still, both ReloCubes and ABF trailers are not an option for local moves.
How does U-Pack work with long-distance moves?
ReloCubes are a perfect fit for a long-distance move. You head to the website, and if you determine one or two ReloCubes will suffice over renting space in a U-Pack trailer, your next step is to schedule a delivery date. After it arrives, you will have three days to load it before a professional driver picks it up and drives it to your final destination. (Alternatively, you can have it stored at a U-Pack storage center for an additional fee.)
My long-distance ReloCube move
For my move of a one-bedroom apartment from northern New Jersey to central Florida, U-Pack recommended one (1) ReloCube box for $1,705.
It takes 3-5 business days to get your cube. One of the ReloCube fits into a standard parking space, so if I had needed more, I might have had to talk to the neighbors and maybe even check in with my local municipality to find out about parking regulations. After all, you're responsible for any tickets you receive. U-Pack suggests within the quote that you should secure safe, legal parking for each ReloCube.
For the ReloCube to be delivered onto my property, I was told an adult needed to be home to sign for the equipment. Although you don't technically have to be present when your loaded ReloCube is picked up, or when you call for the pick up of the empty container at the end of the move.
How much does U-Pack cost?
Prices vary based on the distance of the move and the equipment you choose (ReloCubes tend to be cheaper than space in their trailers). What really makes a difference is how many cubes you need for all your stuff to fit.
For my long-distance move of a 1-bedroom apartment from New Jersey to Florida, the cost is:
- $1,705
This price included:
- One ReloCube
- Driver
- Taxes
- Fuel
You can save money by asking about loading at a service center, military discounts, and student discounts. For booking online, I received a $25 discount. It's not much, but it's better than nothing!
U-Pack does not provide local moves.
It's worth mentioning here that U-Pack only delivers in windows of time, not specific appointments. For an additional $255, I could have signed up for "U-Pack Guaranteed". This would guarantee the day of delivery for my stuff. If my stuff failed to arrive on delivery day, I would be eligible for a refund of 100 percent of the transportation charges. Of course, the reason for it being late would have to be the fault of U-Pack. (In other words, if a hurricane closed off the highway, and the driver brought my stuff to me two days later, I would still have to pay.)
How does insurance with U-Pack work?
"Standard liability" coverage comes with your reservation at no additional cost. This is otherwise known as "catastrophic liability", which covers items at $3 per pound, per piece, at a maximum of $7,500 per ReloCube.
Choosing to entrust your worldly goods with a leader in the shipping industry provides peace of mind you won't get from Craigslist.
But that only covers ReloCube fire, collision of the trailer, or theft of the ReloCube. Carrier negligence liability instead covers items at $0.10 per pound, per piece for loss or damage that are a result of carrier negligence. That isn't exactly insurance. In fact, the bill stipulates that ABF does not provide insurance for your goods.
Even if it isn't technically insurance, for an additional fee, you can still increase the amount of coverage.
- For $75, your coverage increases to $1 per pound, per item up to a maximum of $20,000 per trailer and $2,500 per cube
- For $125, coverage increases to $2 per pound, per piece up to a maximum of $40,000 per trailer and $5,000 per cube
- For $175, you can increase coverage to $3 per pound, per item for a maximum of $60,000 per trailer and $7,500 per cube
According to the site, you do have to call an agent on the phone before the scheduled date of your trailer's arrival to request any of this additional coverage. Also, you should definitely check with your homeowner's or renter's insurance to see if you can add a rider or floater to your policy to cover goods while they're in transit.
Downsides of using U-Pack
You may be surprised by hidden costs.
Anytime you sign an agreement or sign up for this kind of service, you need to read all the fine print. I learned if you were to cancel within one week of your scheduled date, you'll be charged $50. And if you cancel on the day of the scheduled date, then you will pay a whopping $150. With other moving services, you get more time to cancel without getting charged.
In addition, you could be charged for the "gypsy moth quarantine," which is a problem if you're unpacking in California. The state wants to keep gypsy moth eggs, which could live on your stuff, out of its borders. (There is a law about it, so it's for real.)
The allotted time for loading and unloading can get you into trouble.
If you exceed the three-day timeframe, then you will be charged $50 per day, per trailer. However, if you don't take an immediate delivery of the shipment at the destination terminal, U-Pack will hold your stuff in the trailer for two days for free. But unless storage is arranged beforehand, subsequent days will cost you $50 per day, per trailer.
Also, your shipment will not be released at the destination until you have paid in full and you'll have to pay $150 per redelivery attempt if U-Pack has to bring the trailer to you more than once.
What I learned using U-Pack
Pay attention to all the terms.
There is a lot of pertinent information about the ways in which your bill could grow when you read the fine print of your agreement. Be sure to go over every word, so you understand the extent of your responsibility. Use a magnifying glass if you must. Just don't skip over it because it could mean breaking the bank or not getting your container when you think you will.
Their container options are non-existent.
Traditionally, moving containers are all about flexibility, given they give you the power to do things at your own pace, order the sizes you need, and more or less be in moving limbo as long as you can afford it. None of these things are true with U-Pack. I had three days to load and unload it on either end, and going over that time would have given me daily fees. More crucially, their containers only come in a single size: 6'3".
Being a veteran of the shipping industry carries over to moving.
In an industry in which fly-by-night companies are all too common, having an enduring, industry leader like ABF U-Pack available was kind of a relief. Choosing to entrust your worldly goods with a leader in the shipping industry provides peace of mind you won't get from Craigslist.
You can't beat a professional driver hauling your life.
If you're like me, the thought of driving a big rental truck is terrifying. That makes the thought of a professional driver from a company with experience shipping things across the country all the more appealing.
Should you choose U-Pack over other container companies?
There is a sweet-spot for people moving that should look into ReloCubes: anyone who is moving a fairly small place across a long-distance.
Because you aren't paying for customization or storage upfront, U-Pack might be more affordable than other container companies. And the company's reputation as a longtime leader in the shipping industry may give you peace of mind. For people moving a bigger home, it is far better to go with the trailer options that U-Pack offers, if they stick with U-Pack at all. Multiple single-size containers just aren't a great value. And finally, those moving locally will simply have to look elsewhere, as U-Pack does not offer it.
Contributing Author: Francesca Di Meglio
Francesca Di Meglio is a writer, editor, and moving professional featured on Businessweek and About.com. As a wife and mother of two little ones, she is always on the move.
Real People Moving Stories with ReloCubes
U-Pack® Reviews
They did ok, could have been more accommodating on the delivery of the full container to the end destination.
I loved everything about this company except they aren't open to deliver an additional cube on the weekend. I was given an estimate that we needed two, but we actually needed three, and since we completed the move on the weekend, we had to rent a truck for the additional stuff. So, the delivery and pick-up of the first two went great. Word to the wise--order an extra if you're packing on the weekend.
Aggravating but cost effective option. Transit of my relocubes went as expected, delivery and pick-up... not so much. When I called and arranged to have my cubes dropped back off, I was told that they would arrive around 4 in the afternoon of the day I selected. I called and spoke with the rep at the local dispatch and was told that my cubes would be delivered shortly. Around 8:30 that evening I received 2 of my 4 cubes with no word yet on the remaining 2. Another call to the dispatch center ans I am told that my containers will be delivered after 9pm. If you are not aware, the moving of the cubes is quite loud and requires a large truck and a fork lift. Like most people, we live in a residential neighborhood and having people run heavy equipment and bash around large metal boxes that late at night isn't exactly a great introduction to the neighbors. When I called the company and asked that they please not deliver my items so late at night the dispatcher argued that they would have to deliver them then or delay the delivery by a day since they already had deliveries booked for the following day (too bad I had a delivery scheduled for the afternoon, not nighttime) After a bit of arguing back and forth, they finally agreed that my items could be delivered before noon the following day (exactly the time my movers were scheduled to arrive to help unpack). Pick-up again became more complicated then it should have been when a roll-back truck (no forklift) was sent to pick up the empty containers from my driveway. With no way for such a large truck to access the cubes in my driveway, trucks were again sent our quite late in the evening to pick up the cubes. I will say that the local manager for the ABF dispatch did come out and personally apologize for the issues that we experienced which I really appreciate.. Bottom line, I would still probably use ABF and their relocubes again for a long distance move, just expect that delivery and pick-up may not go as planned.
The office scheduling team was courteous and offered helpful suggestions. They reminded me they weren't open Saturdays and Sundays. We were able to have our container loaded and packed on Friday afternoon which only took two hours. Our container arrived on Wednesday afternoon at our destination. We were able to preschedule moving help and they arrived Thursday morning. Our trailer was picked up later that same day. We were away so we gave them the gate code. The company was wonderful to deal with and they were able to work around our schedule. We would definitely use them again.
The relocube company informed me a one bedroom sapartment with the items I had should fit in the cube so I had to obtain a second one cube added cost.
What ever time you schedule the trailer to be delievered, don't count on it being on time.
This was our second time using Upack relocubes. Since we didn't have a home yet at our new location the extra paid storage option was a plus. Delivery driver was excellent and put the cubes on our street right where we asked. Only downside was some confusion on picking up the full cubes so I would recommend following up on scheduling the pickup.
U-Pack did a fabulous job moving my goods from MD to CO. Their phone service answered all my questions and efficiently scheduled my trip. They provided a written "moving plan" that had all the information I needed for the whole extent of the move (phone numbers at pickup and delivery sites, what size lock to use, what types of ropes and moving blankets to get, etc.) The Cube was delivered on time and was in great condition (not dirty or crushed). The delivery guy did a great job placing the Cube exactly where I wanted it and showing me how to work the doors. ABF picked up the Cube within 3 hours (!) of my call. I was able to track the Cube every minute. The Cube was delivered to CO 2 days ahead of schedule! Drop off occurred on the day I wanted, and the Cube was picked up the day after I unloaded it. All my goods were in perfect condition. I choose ABF based mainly on price, but their customer service was so exemplary I would use them again at any price.
Great service with the delivery and pick up of the cubes. However, we had some damage to our furniture due to shifting in the cubes while in transport.
These folks were wonderful! They understood that we needed extra time to get the cubes loaded, so they delivered them on Thursday so we had the whole weekend to get loaded. Thank you, thank you, thank you!
Great company, easy to use and very friendly. The truck was 28 ft. I didn't think we'd use it all but we did! The guys that dropped off and picked up the trailer were friendly and nice, answered my questions and were very professional. Customer service was great and so was dispatch. I would definitely use them again and would recommend them to anyone. The cost was less than half of what PODS offered! Highly recommended!
We haven't moved yet.
The ReloCube® image above is used solely for identification purposes and serves as the primary means of visually identifying the subject of this article and provides an illustration of the entity that is represented.
ABF®, U-Pack®, ABF U-Pack Moving®, ReloCube® are registered trademarks of ABF Freight System, Inc. HireAHelper, LLC has no affiliation with ABF Freight System, Inc. and ABF Freight System, Inc. has not authorized the use of its trademarks.
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