ABF Relocube® Reviews
I had about 300 cu ft of household goods coming from a storage facility in WA. The first company I called is a well-known supplier of containers. Their rep talked for over 30 minutes (I got to talk to maybe 5) and about one-third of that was berating U-Pack. I was skeptical and I thought their prices were rather high. I called U-Pack and spent less than 10 minutes on the phone. Everything was included for one price which was substantially less than the competition. No long spiel. They were able to accommodate my need to move out of the storage facility by the end of the month to avoid being charged for another month. Although winter storms delayed the transport of my shipment, I was not in a rush. In fact, I welcomed the delay as it gave me more time to get ready. When it came time to deliver my shipment, snow storms postponed the delivery several times. But rescheduling was easy. When I got stressed out about trying to coordinate their dropping the trailer with the arrival of the unloading crew, Carol suggested scheduling the unloading for the day after the trailer was dropped. Perfect! No stress for me. And no extra charge for the trailer to sit overnight. All included. While I have no plans to move again, if I did I would definitely use U-Pack/ABF. 5 stars.
This was extremely convenient in terms of the calendar days and timing. It was inconvenient in that I had to hire secondary movers and rent trucks on both ends of the move to get my stuff to/from their distribution centers, as I was moving from/to urban areas that didn't allow the pods to be dropped at my door, I suppose. In the end, this additional cost(s) made it such that I should have just hired normal movers, but this does take extra time that I didn't have. Had they dropped the cube at my door(s), this would have been 10/10. Also, my stuff got very, very damaged inside the cube - but I'm attributing this to the (very) poor packing job of the movers on the origin end of my move. They left furniture unwrapped, etc. I've never had so much stuff damaged - so pack your stuff well, because these cubes must get really bumped around.
The move isn't over yet, but when I called, I generally got someone very respectful and helpful. We had bad weather on the day my cubes were to be delivered, so they called me to say they'd be late. I said they could deliver them the next day by a certain time. They were a LITTLE BIT late, but it all worked out. Jim, the driver who brought them, was full of good information for me and did a TOP NOTCH JOB using that fork lift and perfectly aligning the two cubes in my driveway.
While the move turned out okay, it was stressful at times due to inflexible scheduling. I moved into a city with parking restrictions, and the company was not helpful in making sure my trailer could be dropped off in the morning and picked up before the end of the day. I managed to make it happen, but more support and understanding during the process would have been nice.
The cubes were dropped off at our origination location during the designated time frame. The driver was careful in placing the cubes and made sure the placement was the best for our location. Transporting the cubes in a timely fashion went well and the cubes actually arrived earlier than the estimated time we were told.
I have not received my belongings yet but up until now everything has gone smoothly and they’ve been very accommodating. Jacob dropped off my cubes and was very professional and helpful. I am moving across the country and UPack will be holding my belongings in storage for at least a month while I stay with friends and look for a new place.