Good, except had one instance when I paid for delivery but this was not documented so not accomplished and therefore had to be done again and so this delayed the shipping of my container.

Nowhere in PODS paperwork do they tell you that the pickup and delivery dates you schedule with them - even if you do it weeks or months in advance, as they recommend - are ESTIMATED WINDOWS only. We got a call the night before our PODS were scheduled to arrive, after a 2000 mile move, when we already had a crew booked, to tell us they would be delayed for a week. A week!! Not a day or a two. A whole week. The explanation was that they didn't have the euipment or drivers necessary and that they needed 9-11 business days for transit, also not something we were told, neither verbally nor in writing, in the other many phone calls when we booked service and signed contracts. So we had to scramble to cancel the labor crew, and purchase all kinds of things we didn't anticipate in order to camp in an empty house. PODS failure to deliver as contracted messed up many carefully laid plans and work schedules, which were arranged far in advance to accommodate the move dates. But when you challenge PODS (and anyone thinking of hiring them should look at the Better Business Bureau site, and see the long list of complaints about this and their canned responses written in legalese, something I should have done before using their service) they basically pull out their 'clause 27,' which is 'Force Majeure,' typically reserved for things like 'acts of God,' natural disasters, etc. Except that it's really only a matter of their poor management and misleading information. They also issue new documentation about your 'requested change of delivery' to make it look like you requested changes that they make to your delivery schedule without your knowledge and consent beforehand. I would have preferred just knowing up front that the delivery was a window and why it needed to be flexible, not to be told that -because they couldn't manage their logistics - it was essentially an 'act of God' that absolves them from responsibility. I would not recommend anyone using PODS and I'm surprised there hasn't been a class action suit given the number of customer complaints on the BBB site. It cost me over 10,000 dollars to move, and I really should have opted for a full-service company with greater accountability, because in the end the cost in terms of stress and anxiety (not to mention chronic back problems exacerbated by sleeping on the floor) is not calculable.

Easy, friendly, flexible. This was great.

AWESOME for the pricing and ease. Wouldn't use any other company.

The PODS people where so professional. They delivered 2 PODS to my location and the way they set them on the street was nothing but amazing. They are truly professionals at what they do. From the moment I contacted them to the delivery and pick up. I would highly recommend them.

We were told a 3 bedroom house would fit into 2 pods. Despite, telling them that we "have a lot of Stuff" they insisted that it would fit, and it did not.

we've use them in previous moves and were always happy

I am satisfied with their service - that is they deliver a container to store my worldly possessions and then they take it away to store at their place.

Easy to reserve. Easy to use. Spread out payments. Perfect for pandemic conditions.

POD arrived on-time in a clean condition. Driver placed exactly where we wanted.

Scheduling was a mess and it was difficult to get the pods picked up and delivered on the days I wanted them, even when calling a week in advance.

Because of a security gate problem my second pick-up and 3rd & 4th delivery had too be shifted by 7-9 days. I will run out of medications due to the delay,

They dropped off the container promptly & put it exactly where we wanted it.

They were unable to schedule a pick up of my empty pod for 2 full weeks.

Wonderful, and such an easy moving experience. The Pod arrived early and the driver was excellent. The whole experience exceeded my expectation and was under budget.

Arrived early and were had no problem delivering even to a public street location with space reserved

The Crew showed up on time ready to work! They got organized and moved safely and swiftly to unload two containers. They were polite and ask frequently where items were to be placed. They were careful not to damage any furniture. We'd hire them again!!

Arrived on time, and the driver was professional.

Great company to deal with in every way. Efficient, professional and dependable

Delivered on time picked up on time

The container arrived in good shape, and the drivers were professional. Only complaint is that we had no influence over the drop off times. We didn’t receive it until 7PM which limited our options on where to place it.

To date, the POD had been delivered and is sitting on my driveway. We have not yet transported it.

Tracking of container was non-existant. Very disconcerting!

Everything is going well so far

Great service, ran like clockwork!

Great way to move things.

I'm not done with my POD yet, but I have been very pleased with their customer service so far.

Excellent. I just wish I had ordered a smaller besides the 16". I had more stuff

THe Pod guy was great

Worked well for our needs.

very efficient, nothing harmed

after the initial foul up with what time the post would arrive it went smoothly. The first person we talked to on the phone about the confusion could really not cared about the situation and put us on hold for 23 minutes, never came back. the second person who answered the phone did a wonderful job getting it straight.

POD did not hold everything. But held what was important.

On time, quality POD

Very happy with services provided

They were pretty rigid about setting times, but lax about keeping the schedule.

Expensive but does the trick.

PODs made moving easy and flexible, which is what I needed most of all.

They were friendly and very flexible in order to meet our needs. I highly recommend them

Great service. PODS container was ready for use as scheduled. I have used PODS twice to move to and from NYC and would definitely recommend to others.

Use PODS to move from Orlando to Chicago - that segment went fairly smooth, except they initially didn't honor the discount I was promised for storage in Chicago area (finally did, but only after several calls to customer service/complaint resolution). When I wanted the PODS moved to Michigan, they quoted a price that was HIGHER than the much longer move from Florida. Ended up using a rental truck for a fraction of what PODS wanted to charge us. Also, it was apparent that the PODS experienced a very rough ride enroute (or at the warehouse). You have to pack REALLY carefully if you want to avoid damage.

They took a lot of the pain out of this move.

Very good at contacting me on time good service Great guys

This was our first time using PODS and it was excellent. No driving our stuff. Our house sold so fast we did not know where we were going to buy. PODS allowed us to store our belongings while we settled on our new house location. Loved it!

As wonderful as Roosevelt and Stephen were, PODS was the same level of terrible.

The only problem I had was I could not get the pods pick up timed towards later in the afternoon. They call and tell you there is a 3 hour window and that was between 7:00 a.m and 10:00 am and I would of preferred later in the day. They do not give you that option whatsoever

Amazing loading and unloading system - we were mesmerised bythe whole process. one quickly, done competently and on time.

PODs was easy to work with. Did what they promised.