Delivered when I scheduled, picked up promptly.

Would you use them again? Yes

Haul trailer worked.

Due to the inefficiency of the movers we hired, additional moving space was required last minute. U-Haul did an amazing job of accommodating us last minute. This resulted in us getting on the road to our new home only a few hours late. Thank you U-Haul. You have always been there in in pinch.

Box was delivered on time and in great condition. Workers were very professional and helpful.

Great job from U-Haul!

So far, on time and excellent communication. I have used another pod company in the past and could not say the same about it.

Uhaul really has their crap together on this. Other than a bad number I got in an email. Once I sorted that out and called the correct number, everything went smoothly from delivery in the beginning to pick up at the end. And it didnt cost a fortune. And they kept you informed every step of the way. When your boxes were getting delivered, picked up, when they were traveling, when they arrived, when they were available for delivery to new address, and then when they were bringing it to you. I am a sceptic, and they did me right. So if you are in doubt, don’t be.

The corporate office doesn't communicate with the local offices. The dates you are told are guaranteed are not always actually a guarantee and can cause a tremendous amount of headache trying to rearrange everything especially if on a time schedule and have movers, etc arranged. Eventually the timing worked out fine and it was the cheapest option but a lot of hassle and time spent on the phone trying to coordinate.

The pods were delivered on time and picked up in a timely manner.

This was the best way to do our move from PA to AZ. The boxes were able to be stored until we were able to get into our new house. The cost was very reasonable.

the personal in Lancaster cal did not contact the uhaul in woodstock Ill to make sure they could fulfill the contract. was required to pay double fees to have items DELIVERED. Each office blamed the other for the problems.

Initial location in another state was mediocre. I had called Uhaul multiple times to see when boxes were going to be available. One box was delivered damaged. This put a delay in my loading my box. U-Boxes was delivered a day earlier at relocated state. Uhaul location in relocated state was great. Not sure if I would use U-Boxes again now that I have more options.

If you are in the ChicagoLand area and have a chance to work with Uhaul Ubox delivery person Desiree... DO IT! She was patient and kind and really went above and beyond!

U-Haul U-Boxes are cost effective, but they called us the day before they were supposed to show up and told us that they didn't have any U-Boxes - Their manufacturer didn't deliver them, so they couldn't deliver to us. For violating their delivery "guarantee" they offered us $50 in compensation. They did reschedule to 2 weeks later and they showed up that time (hence the 2-star rating and not just 1-star), but I estimated the delay cost us $1,200 because we had to rent a truck and load our belongings into a storage unit, then rent a truck and unload them into the U-Boxes. One final comment, because U-Boxes are smaller, you have more "edges." It takes longer to load them effectively than a larger container. Just make sure you plan for that. Other than the above issues, they picked them up on time, so there is something. I wish I would have gone with a more expensive option that delivered on time because it was SO MUCH extra work - We essentially moved TWICE!

everything went very well

We packed up our 5,000 sq foot house in Illinois a year ago into 7 Ubox containers. At the time we were told that when we were ready for them the boxes would be dropped off at our new house. For a year, we paid 700$ a m month for storage and finally 6,000 too have the boxes shipped to our new home. However instead of bringing the boxes to our house, they shipped them to a U-haul facility 30 miles from us in Brunswick, GA. This facility has no way to move the boxes to our house so we were told to hire a moving truck and movers to unload the U-boxes, move them onto a truck and bring them to our house. WHAAAAAATTTTT????????? In the end the very nice manager and his wife ended up bringing the boxes to us 2 at a time, waiting for them to be unloaded, returning the empty boxes and then loading up 2 more boxes and driving them to us. This took FOREVER especially because we were paying movers to unload the boxes. The manager said that this happens to them several times a month-----uboxes are sent to their facility although they aren't set up to deal with them. Very disappointing!

Great experience. Reduced the amount of stress involved due to the flexibility they offer.

They did a great job of getting the containers where they needed to be, on time and no damage. The price is definitely right. Keep in mind that you have to fold all the blankets, 24 per pod, or they charge $2 each. $13 if you happened to lose one.

Tbe Ubox containers worked out very well. They were delivered to the storage facility earlier than was expected which is great.

Pasadena Uhaul provided great service.

Highly recommend if you are going to go with a container system. Cost effective for our out of state move. We did not take all of our large furniture and appliances, but had a lot of woodworking equipment and tools.

Just wished that they were a tad bit larger, it would have saved me having to get another one.

The items arrived about a week late, They gave us different delivery dates. Would not use them again.

Word to the wise: do not ever, ever, ever, EVER use uhaul. Worst experience of my entire life. So unprofessional. I cannot even begin to describe the misery they put me through. Delivered my box 9 hours late after losing it within the city then picked it up 8 hours late despite. And that is just the tip of the iceberg of the horrible experience I had with uhaul.

They were good except that the UBOX arrived without any blankets/pads. Had to get my own.

Delivered my U-Boxes on time, very efficient in placing the containers on my property. Would use them again!

EVERYTHING was on time from DC -- > TX (mid point and kept my unity in storage for 2 months, where I also was able to ADD items to the same box) ----> SLC Utah

I had to fuss, scream. and yell every step of the way to get them to do their job. They tried to upcharge me at every turn, and I spent HOURS on hold only to play the departmental transfer shuffle. I would not trust them to move my office stapler two inches to the right.

Could have been better. Young and inexperienced. But polite andhard workers

Very flexible regarding day to deliver the UBox and picking it up full. The UBox contained complimentary clean/wrapped furniture pads! They put in a paper to cover to floor to help keep your belongings clean. Though we are worried about potential water penetration, the UBox remained dry after a day or two of some rain prior to our filling it with our belongings.

Uhaul website allowed me to make a rental & believe a UBox was showing up to my house. Then no further communication. The day of my move I called them & was informed they had no boxes & wouldn't for two more weeks.

I'm not finished with the move. So far got the portable storage container and had the movers move my belongings into it. Need to get to the other end of the trip!

Very difficult to navigate/figure out their website which leads to lengthy waits on phone calls to customer service.

Uhaul stepped up when another company left me hanging and I very much appreciate their assistance. The manager of the Sun Lakes facility went way above normal customer service. Thanks.

The benefit of the UBox over others evaluated was that the cost of adding / removing a box to my order was a known marginal fee. That is helpful if you just don't know how many that you need ahead of time. What I didn't like is the flexibility of loading / unloading on my own time. We loaded on a single day and were given one day to unload. These boxes are also not great for large items (Sofas, etc.). We ended up leaving many large items behind.

This service is still very new and U-Haul has some training to do with it's employees and also they have computer program issues they should resolve. Overall, the team members at each end who were actually DOING the work were awesome to work with. We needed more boxes than the estimate told us. I think their algorithm needs to be re-worked for what each box can hold. We used 10 U-Box containers and 6 were estimated for us. We had a 3 BR home with a garage.

U-Haul really saved the day when Pack Rat wouldn't put their storage in the spot I wanted. Even though I explained it to them over the phone and previously had a POD in the same spot. U-Haul was supper responsive and on time. I just wish they had larger boxes.

Showed up late without notification despite a confirmation of delivery from the company between 5-6 PM at 3:45 PM. They did not have a ramp to the trailer that I had packed into the trailer.

They were supposed to deliver 4 u boxes only brought 3, everyone I asked about why this happened gave me lame excuses.

This is the 2nd time I have used Uhaul Uboxes, and I recommend them.

Good idea, and delivery and pick up of the Ubox for loading etc was fine. We are moving cross country. Hopefully, it reaches us fine and intact.

We were in a delivery window between 12 and 2 p.m. The driver called and said she would be there closer to 2:00. The movers were there at 1:00 and it cost me more money because U box did not start out in time to get here in their time window. I understand they ran into a problem on the highway; however, pro's should build in time for mishaps that slow things down. I had people waiting and it cost me an additional $200.

The staff at the Fullerton U-Haul center are incredible! They truly go out of their way to make your move as easy as possible.

The people I worked with were great and available by phone and text. The website is a nightmare - but the people are great! Super customer service.

Very pleased with the quality of the UBoxes. Pickup and delivery was as promised and the drivers in both locations were very patient and cooperative with our needs.

The boxes worked well for moving our furniture cross country, but I was disappointed that I had to shuttle the boxes from uhaul in Evansville to my new home in Newburgh, IN.

UHaul delivered the UBoxes as scheduled and actually were very flexible in moving the dates ahead to accomodate our needs. The pick up and delivery crews were friendly, personable, professional and efficient both in El Paso Texas and Hendersonville Tennessee The drivers