Budget® Truck Rental
Budget® wins over clients with its practically guaranteed pickup and drop-off locations and seasonal discounts
Updated Sunday, November 24th 2024
Pros
- Practically guaranteed pickup and drop-off locations
- Free unlimited miles for long-distance moves
- Lots of neat discounts
- You can change your drop-off date online
Cons
- (Probably) higher prices than the competition
- Fewer locations
- Some weird fees U-Haul and Penske don't have
Budget® Company Overview
Budget tends to be better known for its car rentals. But it also has a truck rental arm, which is aimed mostly at people who are moving. (You know, like you!) With 1,700 locations in the United States and even more in Canada, it seems miniscule compared to a company like U-Haul®, with their over 22,000 locations nationwide. However, Budget keeps true to its name by offering promotional deals that translate into some pretty nifty savings.
It's also worth noting that if unlimited miles for a long-distance move is appealing to you, then you should consider seeing if there is a Budget rental location near where you're moving. There's nothing better than not feeling babysat by your rental company.
Budget® Reviews and Pricing
Local Move
Under 50 mi.
Medium Distance
50-250 mi.
Long Distance
250+ mi.
Average Cost
$156
4.9% higher than other companies$286
8.6% cheaper than other companies$1,104
9.5% cheaper than other companiesAverage Review
3.89/5
10.8% lower than other companies3.73/5
12.3% lower than other companies3.64/5
13.5% lower than other companiesAverage Cost Per Mile
N/A
$2.44
16.4% cheaper than other companies$1.25
13.6% cheaper than other companiesLocal Move
Under 50 mi.
Compared to Other Companies
Average Cost
$156
Average Review
3.89/5
Medium Distance
50-250 mi.
Compared to Other Companies
Average Cost
$286
Average Cost Per Mile
$2.44
Average Review
3.73/5
Long Distance
250+ mi.
Compared to Other Companies
Average Cost
$1,104
Average Cost Per Mile
$1.25
Average Review
3.64/5
Budget® Truck Sizes
|
Length
|
Dimensions
|
Capacity
|
Volume
|
Miles Per Galon (Up To)
|
| 12' | 11'8 X 6'3" X 6'1" | 1 to 2 rooms | 443 cu. ft. | 8 to 14 mpg |
| 16' | 16' X 6'3" X 6'7" | 3 to 4 rooms | 658 cu. ft. | 6 to 10 mpg |
| 26' | 26' X 8'1" X 8'1" | 5 to 8 rooms | 1,698 cu. ft. | 8 to 10 mpg |
Photos of Budget® in the Wild
Budget® Services Offered
Services Legend
- Available
- Not Offered
Trucks
Vans
Pickups
Storage
Towing Supplies
Packing Supplies
Local Movers
My move with Budget®
Author: Francesca Di Meglio
Updated: Sunday, November 24th 2024
How does Budget work?
Similar to its competitors, Budget is most easily accessed through its website first. There, you can get a quote and contact customer service representatives either via phone or online chat. Although if you already know of a nearby location, you could always show up in person to get an estimate and schedule pick up and delivery. Simple enough.
Budget's Truck Options
For Budget, you only have a choice between one of three trucks: 12', 16', and 26'. And if you're moving from one big house to another, you might want to talk to someone about whether you need to rent more than one vehicle. Still, the medium-sized, 16' truck is the most popular choice for rentals.
Budget's Check Out
Once you fill out the online form (or provide details of your move to a representative), you will determine both your pick-up date and drop-off date. Your drop off date is not automatically generated, as is the case with other truck rental companies, such as Penske.
Budget gives you a mileage estimator online. You can calculate the number of miles of your move by the price per mile to get your total cost, which is nice.
To figure out your best deal, you still need to consider the distance, amount of gas, and any tolls. And keep in mind that in the case of a local move, you'll likely pickup and drop-off at the same location, whereas for a long-distance move, you'll be picking two different stops.
Budget gives you a mileage estimator online. You can calculate the number of miles of your move by the price per mile to get your total cost, which is nice. You can also add protection coverage and rentals of equipment, such as furniture pads. (No worries, you can bypass those options if you're not interested.) Finally, you'll see the estimated price. You can decide whether to move forward with scheduling and signing an agreement at that point.
If you go for it, then you pick your dates. On the pickup day, you will get your truck from the Budget location you chose. Then, you will bring the vehicle to your original home, load it with your stuff, and move it to the next destination to unload it. Once it's empty and clean, you'll return it to the Budget drop-off location you chose. You should aim to maintain the timeframe you suggested in your estimate to stay as close to the intended price as possible.
How does Budget work with local moves?
Like most other rental truck companies, Budget's process for planning either a local or a long-distance transport is standard stuff. You still start at the website, pick out the size truck you'll need, fill out all the necessary information about your starting and ending points. With a local move, you are likely going to pick up and drop off your vehicle at the same location. Because Budget has fewer locations, this can be a benefit in disguise. No trying to find a second Budget store!
For the local move, I was asked to make a deposit of $225, due at pickup.
While the tool for getting a quote automatically suggests a day for you to drop off the vehicle, you can easily change it with a drop-down menu that's front and center. For the local move I planned, for example, my pick up and drop off were for the same day. That seemed a little hard to accomplish, so I simply changed the date to the next day so I could bring it back 24 hours later and get a little sleep after the big move. Of course, the sooner you can return the vehicle, the cheaper your move will be.
One other unexpected (and not so great) difference is the fine print regarding the refundable deposit. For the local move, I was asked to make a deposit of $225, due at pickup. With a credit or debit card, a hold is placed on the card. (Cash is acceptable.) The deposit would be fully refundable pending any additional charges at check-in. For a long-distance move, the deposit is waived when paying by credit card, and you owe a minimum deposit of $150 when paying with a debit card, cash, or gift card.
Keep in mind you can hire professionals to help you with the move - not to mention save your back - through safe and more consumer friendly labor sites like HireAHelper.
My local move estimate
I planned a move from Fort Lee, New Jersey to neighboring Ridgefield Park, New Jersey, which are both close to New York City. There are only about five miles between the two towns.
My move was for a 3-bedroom house with an attic and basement. I reserved the 26-foot truck for a Saturday in September, and I opted to drop it off the following day. I scheduled the return for exactly 24 hours later at 8 a.m., but the location I chose in Hackensack, New Jersey allowed for after-hours drop-offs, so I ended up not needing to rush.
My estimate ended up being for $79.99 per day, and $1.19 per mile from the starting point of the trip in Hackensack.
Originally, I was going to have to pay $99.99 per day for the truck, and $1.49 per mile. However, while I was online using the mileage estimator, a screen popped up offering a 20 percent discount. As a result, the price was lowered to the $79.99 per day/$1.19 per mile deal. After I opted into the Value Protection Package at $45.98 per day, my total estimate was for $149.53. Having that discount pop up made me wonder if it would be worth it to contact a customer rep to get the estimate, so you can ask outright about possible promotions and deals. You might want to try that if you don't happen to get any pop ups or other online discount.
How does Budget work with long-distance moves?
Planning a long-distance move (or “one-way move”, as they call it) is virtually the same as a local move. Of course, because it's a longer trip, you can expect the price to be higher.
But there are a couple of other differences to note. Of course, you will pick up the rental truck near your starting point and drop it off near your final destination, so you will be choosing two different Budget locations. It's always up to you to pick the two best ones for your specific move.
...(W)hile I was online using the mileage estimator, a screen popped up offering a 20 percent discount.
Another difference is you get to pick how long you keep the truck. The automatic suggested trip for my local move was same-day pickup and drop off, but I got scheduled for five days later on the long-distance trip. In both cases, I could use the drop-down menu to either shorten or lengthen my trip. Five days seemed reasonable for a trip from northern New Jersey to central Florida, so I just took the suggested estimate. Options are nice, though.
Again, the fine print about the refundable deposit presents another difference between local and long-distance moves. For long-distance moves, the deposit is waived if you pay by credit card. But you owe $150 when paying by debit card, cash, or gift card as a deposit. This is close to the local move, which requires a refundable deposit and a hold of $225 due at pickup when paying with a credit or debit card.
Finally, the biggest difference is the fact that Budget offers unlimited miles for the long-distance trip, as opposed to the $1.19 per mile for the local one. It's a nice consolation prize for having to pick up and move your life so far away.
How much does Budget cost?
Prices vary a lot. The size of the rental truck and distance of the trip make a big difference. Not to mention variables like deciding on which insurance coverage package to choose. Judging from the website, you can usually get some sort of discount. Most recently, 20 percent off has been the standard, so try not to take less.
My quotes
$149.53 for a local move - 3 bedrooms, 5 miles
The local move price is a little higher than some competitors, even with a 20 percent discount. The 26-foot truck with enough space to fill the contents of a 3-bedroom house cost a total of $149.53. The breakdown:
- Daily fee: $79.99
- $5.95 estimated mileage
- Value Protection Package: $45.98 per day
- Sales tax: $8.98
- Special tax: $5
- Cost recovery fee: $3.50
-
Energy recovery fee: $0.13
- Total: $149.53
In the estimate, you can see detailed information about the costs, and my discount came out to be a savings of $21.49. In the end, the total came to $149.53.
$2,967.18 for a long-distance move - 3 bedrooms, 1,200 miles
I made a reservation for a move of a 3-bedroom house with a basement and attic from northern New Jersey to central Florida. I was charged $2,967.18, which includes:
- Rental of the 26-foot truck ($2,511.20) for 5 days
- Free unlimited mileage
- Value Protection Package $229.90
- Sales tax $182.93
- Special tax $25
- Cost recovery fee $17.50
-
Energy recovery fee $0.65
- Total: $2,967.18
If any of those additional costs have you scratching your head, the cost recovery fee is described as "an accepted industry allocation that allows for the recovery of certain taxes, environmental costs, vehicle licensing fees, and federal inspection fees and apply (on a pro-rate basis) to each rental." Whatever that means.
You will end up spending more money if you turn in the vehicle later than suggested in the estimate. There are rate differences based on availability, says a customer services representative online.
While you don't get charged for changing your pick-up date, you should change it at least 48 hours before your scheduled pick-up to ensure inventory. If you're planning on canceling, you must do so at least 48 hours beforehand or you'll be charged $50. Be prepared!
How does insurance with Budget work?
Budget offers a number of coverage options. You can bypass them if you don't want to opt in, and you should definitely check your own car and home insurance policies to see if you're already covered or could be covered.
The prices differ a lot between local and long-distance moves, so you'll have to ask for your own quote. Here are the insurance choices from Budget:
- Complete Protection Package
This includes the physical damage waiver, supplemental liability, personal accident and cargo coverage, plus the Roadside Safety Net option. - Choice Protection Package
This option includes physical damage waiver, supplemental liability, and Roadside Safety Net option. - Value Protection Package
This package only includes the physical damage waiver and Roadside Safety Net. - Roadside Safety Net
With this option, you can get roadside assistance coverage. It allows for help with flat tires, key replacement, non-collision towing, etc.
Downsides of using Budget
The biggest downside during my experience was the weird list of additional fees.
The cost recovery fee doesn't sound like a real thing. While it compares to the environmental fee of many of Budget's competitors, it is a much higher price. For example, one company charges $5 and Budget charged $17.50. Wowzers!
Also, you might be bounced around to get answers.
While all the Budget consumer representatives were busy minding their etiquette, I was getting the runaround. No one really ever answered my questions. I asked about the insurance options, which are available online, and I was told to contact the local dealer. I asked about the age of the fleet, I was told to contact the local dealer. You see where this is going.
When I contacted the local dealer, I pretty much got non-answers ... and very brief ones at that. That was only after I managed to get someone on the phone. The first few calls to the local dealer had me receiving a recorded message to try back later.
What I learned using Budget
Budget will lower your final price (when you can get them to answer you).
The national staff is impersonal and cold, but all my local dealership experiences were better. All staff members exuded niceness, the website and online chat are easy to use, and there are lots of promos that could lower your costs.
You need to check local reviews.
Because each local dealer takes such strong ownership of their rental companies, it behooves consumers to check out the reviews of that dealership, as opposed to relying on national info. Joe Shmo's thoughts are actually valuable when choosing a rental truck when it comes to your local Budget dealership.
Preferred pick-up locations are practically guaranteed.
The website says changes in venue are rare. If they occur, Budget tries to make sure your new pick-up place is still nearby. In addition, same-day rental is possible. As long as the truck you need is available, you can make a reservation and pick it up for the same day.
Should you choose Budget over other moving options?
You might be a good fit for Budget if you are the type who is willing to do research on promos and utilize the optimal times for moving. Of course, you also have to be flexible so you can take advantage of those optimal dates. Like with most rental companies, the availability of the equipment reduces the rates! Consumers who do their homework could end up with a great price that keeps them within their budget (or even spending less than they anticipated).
The cost of Budget is a little higher than some of its competitors. Some of those hidden fees can be seriously annoying! But there are some perks attached. For instance, you practically get a guaranteed location, which can be a big deal depending on your move. For me, a new location in the point of origin could mean having to travel to the Bronx or Manhattan, which are not far but avoid me going over the bridge, tackling traffic and paying more for gas and hefty tolls. Another plus for Budget is the fact that you can change the date of drop off online and check price differences in real time.
Overall, you're mostly at the mercy of how near Budget is from you, which means you might not have a sensible deal on the table. Dig into those HireAHelper reviews to see how your area stacks up!
Contributing Author: Francesca Di Meglio
Francesca Di Meglio is a writer, editor, and moving professional featured on Businessweek and About.com. As a wife and mother of two little ones, she is always on the move.
Real People Moving Stories with Budget
Budget® Reviews
Budget truck was fine
The trucks were newer and free of any issues. My service was wonderful.
My rental process was good and return was also easy. I also received a brand new truck.
Truck was ok, but it kept breaking down on the commute.
Budget truck was fine - nothing too fancy but it got the job done. The guy in charge where we picked up the truck was incredibly helpful - told us to call even after hours because he would be around and even offered to help us put the car on the towing dolly. We were pretty nervous to use a towing trailer for our car (attached to a 16' truck!) because we had never done anything like that before, but after getting used to it it was pretty straight forward. The only thing was we had to go to gas stations, restaurants, etc. where we could pull through into two spots because you can't reverse with a trailer. After unloading the truck at our destination, we discovered that leaving the flashers on for 2 hours had killed the battery. We called the 800 number for a jump and they arrived in less than an hour. We moved in a day earlier than expected, so I called Budget to see if there was somewhere I could drop off the truck after hours. The person on the phone was very helpful and told me I could drop it off at a different after hours location not too far from the other location as long as I called both to let them know. Pretty simple and I was glad they let me change--otherwise we would have had a tough time finding overnight parking in downtown St Louis!
good but a bit slow moving on the road.
Budget did not honor the 3 wk in advance CONFIRMED reservation for an 8:30am 26' moving truck for a move from Houston, Texas to Dallas, Texas. After Budget sent us on several wasted searches of a replacement truck, we were not able to secure a Budget truck but got a Penske truck until 3:30pm. The 1st movers were scheduled for 10am. That didnt happen. This scheduling change created a chain reaction of financial hazards. The first was the truck. A last minute reservation came with a serious increase in truck cost. We lost our contract with top-graded movers and hireahelper matched us with a last minute overpriced unrated moving company. More money. The "movers" were not professional but day laborers picked up at a Budget location/area. They were hired for four hours, two bdrm apt. The Guys used my moving materials (tape, shrink wrap, bottled water, paper towels, etc.) generously. In the midst of the move the guys moved our things haphazardly and damaged many articles. When the guys began to move the antique dresser, I instructed them not to drag it over the carpet. They dragged the dresser and snapped the front left leg and loosened the right front leg. More money and migraine level headaches. This happened @ 6:20pm. When the guys realized they had broken the dresser, they laid it down in my livingroom floor and three of them left the move. One guy stayed because his phone was in the move company owner's car. Mr. Harrison returned @ 7pm. He asked us (my friend and me) where were the workers; we informed him they left. We finally left Houston @ midnight; more than $700 over budget because Budget leasing practices are NOT DEPENDABLE even with a 3-wk advance CONFIRMED reservation. Please read the small print. It will tell you Budget does not care about customers.
Very Old Truck, with lots of small dents. But, it works.
I reserved a 12' truck but received a 16' truck from Budget. They said the 12' had a broken windshield and they would call me later in the day so I could switch items to the 12'. No call was received. The 16' had a worn tire in the front that made me uncomfortable. Others were at the desk same time as I unhappy because what they had reserved was not available. I will use Penske from now on.
For clarity I have not heard back from Budget regarding this bad experience so they may redeem themselves. I am in the process of sending a complaint. My husband picked up the moving truck and drove across town and noticed a "check engine" light was on. He called them and they said "bring it back and we will switch out". WHAT A PAIN IN NASHVILLE TRAFFIC. He drive back to Budget Truck and they did not even apologize for the inconvenience. He was concerned as the truck looked pretty beat up. The next day he took off for the 500 mile trip. The beat-up truck had a front tire blow-out in Memphis, TN. He briefly lost control of the truck because of it being a front tire but managed to pull it to the center median on Interstate 40. He called Budget's "Roadside Assistance" number and spent 10 minutes on hold. When they finally answered, he was told it would be TWO HOURS before they could get anyone to him. Keep in mind, this is in the middle of a big city. Granted it was a Sunday (which was their excuse) but we are AAA members and my daughter had a flat tire that morning in Nashville and AAA arrived in 15 minutes. I got on the phone attempting to reach Budget because I thought a 2-hour wait was RIDICULOUS. The phone call (in which I was on hold most of the time) lasted ONE HOUR AND FOUR MINUTES and offered no resolution. My husband reported the flat tire at 12:58 p.m. and was not on the road again until 3:45. It made for a completely miserable experience. Would NEVER EVER recommend them to anyone.
I specifically looked for a larger truck than I needed so it would have a loading ramp and would be safer and easier to load. I booked a 16 foot truck. When I went to pick it up, the trucks hadn't been delivered. There were no larger trucks with ramps available. They could get me a 12 foot truck but it wouldn't be cleaned. So I took it. I had to get moved and I was sure that this load would fit. So I am loading the truck, up and down on a narrow, somewhat slick and rounded step. I went to get out of the truck and slipped. I fell very hard on the pavement and passed out. My wife managed to get me to the ER where the verdict was that I had suffered severe injuries to my right side and broken 3 ribs. Got home about midnight. But I was still in the middle of a move. So I wound up shelling out about $600 hiring movers to load and unload the truck. Then I had to drive it 3 1/2 hours with broken ribs, severe bruising and the various aches and pains one would expect after this. Then come back the next day. Still haven't received the bill for the ER visit but my insurance is awful. All of this because you didn't fulfill a service that I had contracted you for. No, I am NOT very happy right now as I sit wasting the time I had allowed to finish renovating my house. No, I am NOT very happy about not being allowed to start my new job and get a paycheck for two weeks beyond that because that is the soonest the doctor would agree to let me go to work. I think that what I AM feeling is a very understandable and significant level of disgust and anger.
Great people and easy to do business with.
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