U-Haul® Truck Rental Review
U-Haul® is the O.G. of DIY moves. Their experience and reputation make it worth your consideration.
Updated Thursday, November 14th 2024
Pros
- Get a price break if U-Haul® changes your reservation on you
- Flexible policy for changes you make to your reservation
- Same-day rental
- Special seasonal offers
- Safety features on the equipment
Cons
- Sly tactics could cause you to spend more than you want (or need to)
- Unreliable online customer service
- High possibility of being unable to pick up at your preferred location
U-Haul® Company Overview
With so many locations, you shouldn't be surprised to see a U-Haul rental truck shuttling across your nearest highway. After all, U-Haul is a veteran of the industry, dating all the way back to 1945. They credit themselves with birthing the DIY move, and today, they offer a wide range of services – from trailer rentals to storage facilities. Still, the company gets mixed reviews from clients, sparking worry in some that it has begun to rest on its laurels.
U-Haul® Reviews and Pricing
Local Move
Under 50 mi.
Medium Distance
50-250 mi.
Long Distance
250+ mi.
Average Cost
$137
8.3% cheaper than other companies$301
3.2% cheaper than other companies$1,136
6.4% cheaper than other companiesAverage Review
4.36/5
1.1% better than other companies4.21/5
0.5% better than other companies4.18/5
1.2% better than other companiesAverage Cost Per Mile
N/A
$2.81
1.1% cheaper than other companies$1.50
5.3% higher than other companiesLocal Move
Under 50 mi.
Compared to Other Companies
Average Cost
$137
Average Review
4.36/5
Medium Distance
50-250 mi.
Compared to Other Companies
Average Cost
$301
Average Cost Per Mile
$2.81
Average Review
4.21/5
Long Distance
250+ mi.
Compared to Other Companies
Average Cost
$1,136
Average Cost Per Mile
$1.50
Average Review
4.18/5
U-Haul® Truck Sizes
|
Length
|
Dimensions
|
Capacity
|
Volume
|
Miles Per Galon (Up To)
|
| Pickup | 5' x 10' x 8' | Small jobs | Open bed | 19 mpg |
| Cargo Van | 5' x 10' x 8' | Small jobs | 245 cu. ft. | 18 mpg |
| 10' | 5' x 10' x 8' | Studio to 1 bedroom apt. | 402 cu. ft. | 12 mpg |
| 15' | 10' x 10' x 8' | 1 bedroom home to 2 bedroom apt. | 764 cu. ft. | 10 mpg |
| 20' | 10' x 15' x 8' | 2 bedroom home to 3 bedroom apt. | 1,016 cu. ft. | 10 mpg |
| 26' | 10' x 20' x 8' | 3-4 bedroom home | 1,682 cu. ft. | 10 mpg |
Photos of U-Haul® in the Wild
U-Haul® Services Offered
Services Legend
- Available
- Not Offered
Trucks
Vans
Pickups
Storage
Towing Supplies
Packing Supplies
Local Movers
My move with U-Haul®
Author: Francesca Di Meglio
Updated: Thursday, November 14th 2024
How does U-Haul work?
U-Haul has the largest rental fleet in the DIY moving industry. In fact, U-Haul has more than 21,000 locations in the United States and Canada.
Go to U-Haul's website and you'll find it's simple enough to choose and complete a rental. You can find out about local vehicle availability and rates using a tool on the site, or by calling 1-800-GO-UHAUL. A representative can help you determine the size of the truck you will need for your move and discuss availability and scheduling with you.
Afterwards, you pick up the truck on pickup day, load it up, head to your destination, unload your stuff, and return the vehicle to the same U-Haul location (or a different one for a long-distance move). To avoid additional fees, you must complete the move within the agreed-upon timeframe. Also, don't forget to budget for gas, fees, and toll costs!
How does U-Haul work with local moves?
Local moves are simple with U-Haul. Actually, they are not much different from long-distance ones.
The one, main difference is that with a local move, you will pick up and drop off the truck in the same location. According to the U-Haul website (and the side of their trucks), truck rates begin as low as $19.95. If you need extended miles or more days, you can get the company's "best rate guarantee and special truck rental rates" on cargo vans and pickup trucks.
You should try and stick as closely as possible to the expected timeframe or risk getting charged additional fees.
U-Haul charges per mile you drive their vehicle, and this is where the majority of your expenditure will come from. Depending on where you live, the price fluctuates between $0.69/mile to $0.89/mile or greater. This, as well as other U-Haul fees, are in addition to that $19.99 rental fee.
You can also rent needed equipment from U-Haul, such as dollies, boxes, moving pads, and much more, although many of those necessary items come packaged in when you book time with a local mover.
When your truck rental is combined with the services of HireAHelper, you can easily execute a Hybrid™ Move, which costs a fraction of a Full Service move while still saving your back.
How does U-Haul work with long-distance moves?
The biggest difference between long-distance moves versus local ones is that you'll have to find U-Haul locations near both your original and final destination for pickup and drop off. U-Haul defines a long-distance move as dropping off the vehicle at a different location from where you got it. Yep, even if it was, say, one town over.
Because there are so many U-Haul locations, you should not have a problem finding places near both homes. However, you might have to go a bit out of your way in either direction, depending on location and availability, and you will have different rates on your rental, for better and worse.
Here's the process: You will determine the size truck and date of pickup. Then, you will pick up the vehicle, load it and bring it to your destination. In your estimate, you will have an expected timeframe for your move. You should try and stick as closely as possible to the expected timeframe or risk getting charged additional fees. Keep in mind moving out of state inevitably will cost more than a local move because of the greater distance.U-Haul defines a long-distance move as dropping off the vehicle at a different location from where you got it.
How much does U-Haul cost?
Prices vary based on equipment and distance of the move
For a local move
My local move was quite affordable. For a move from Fort Lee, New Jersey to Ridgefield Park, Jersey, which is just a couple of towns over from me, I rented a 26' truck for a 3 to 4 bedroom home for $180. In my case, there seemed to be a pick up available in Fort Lee. Plus a couple of fees, such as environmental fees, gas and mileage, the transportation portion of my local move was around $250.
For a long-distance move
I made a reservation for a 20' rental truck (which is used to move belongings from a 3-bedroom house), Safemove (the basic and most popular insurance option, which costs $102), and the rental of one each of basic moving equipment (utility dolly, appliance dolly, furniture dolly, and 1 dozen furniture pads) for a move from Fort Lee, New Jersey to Kissimmee, Florida. My quote was for $2,094.00 before taxes and gas.
U-Haul defines a long-distance move as dropping off the vehicle at a different location from where you got it.
How did that break down? U-Haul estimated the trip to last no more than 5 days or 1,302 miles. You will be charged around $.40 for each additional mile and $40 for each additional day. (Prices vary slightly by geographic location.) If you drive fewer miles than anticipated, you will get some money back. There is also a $5 environmental fee on all truck rentals. Be sure to sweep out the truck or risk having to pay a cleaning fee!
Miscellaneous costs and rebates
If you don't get your preferred pick-up location, U-Haul promises to give you $50 back. The same is true if it fails to make good on the size equipment or pick-up time you want.
Also, you can change the date of your move at any time and there is no penalty. You're better off making a reservation as soon as you find a price you like and then changing the date later if you need to. This locks in the rate, which is subject to change at any time, warned a customer service representative on the phone. One caveat to this policy is that if you cancel on the day of pick up, you are charged $50. You can change the date on the day of pick up without worry or fee. On the other hand, you can change the date of pickup on pickup day without worry.
While you might have to travel farther for pick up because truck rental is based on availability, you could order a truck in the morning and pick it up a little later in the day if you want to move on the spur of the moment or have a project to do that requires a truck. In my case, the equipment rental qualified me for one month of free storage at any U-Haul storage location, which could come in handy.
How does insurance with U-Haul work?
There are a multiple insurance options, and you get to pick yours when you pick up your truck.
Since most of you don't drive a truck of such heft everyday and you probably don't have a spare $40,000, I recommend getting some sort of insurance plan through U-Haul. You can choose any protection package and do NOT have to provide proof of insurance to rent most equipment. Here are your options:
-
Safemove
Safemove is the basic plan, which is most popular with customers, according to their website. For a long-distance move, it cost me $102 and protected cargo, drivers, and passengers. For a local move, Safemove cost me $14.
You will be free of responsibility for most accidental damage and harm to your goods from collision, fire, windstorm, and overturn of the rental truck. And there's no deductible on damage. It is subject to exclusions, however. When it comes to cargo, your coverage is for cash value and is also subject to exclusions, and there's a $100 deductible. You receive up to $25,000 of coverage on a one-way rental and up to $15,000 of coverage on an in-town rental.
When it comes to the people inside the truck, you get up to $1,000 of coverage toward medical bills in case of an accident. And you are covered in the case of a fatality as well – up to $25,000 on lessee loss of life and up to $15,000 on passenger loss of life. It is subject to exclusions.
- Safemove Plus
Safemove Plus offers all the same coverage as the basic insurance with the addition of $1,000,000 in liability coverage. You also get exclusion-free coverage of any accidental damage. It isn't available everywhere (not at all in Canada, for instance), so ask about it if you're unsure. It cost me $179 for Safemove Plus for a long-distance move. The price is roughly $28 for a local move. Also, you will have to pay the deposit and rental by credit card if you choose this option, according to the website.
- Collision Damage Waiver
Collision Damage Waiver (CDW) is the only policy for in-town pickup trucks and vans. You are free of responsibility after the first $150 of damage. It's subject to exclusions and offers no increased premiums. If you refuse this option, you must show proof of insurance or you'll have to leave a higher rental deposit, according to the website.
- No coverage
No coverage is an option. But the company repeatedly warns online customers about the fact that most credit cards and auto insurance policies do not cover these rental trucks. And the truck I was renting had an approximate value of $45,000.
By the way, there are no trucks older than five years old, told me a customer service representative on the phone. An online rep wrote that U-Haul has the "newest fleet in the industry" but was unable to offer an actual age.
Downsides of using U-Haul
Don't be tricked into paying for services you don't need.
Once you settle on the size truck you want plus your preferred pick-up and drop-off, you will arrive at pages asking if you want additional services, such as packing supplies. Numbers automatically filled in the quantity box for each item. For example, there was a "12" already inserted under the "small moving box", and other quantities for all the rest.
If you didn't notice the inserted quantities and the "No, thank you…" link in small letters at the top of the page, then you might just order all those additional materials, which would have you spending $97.38 (before tax) more on your move! Frankly, you could get that packing tape at the local dollar store, and there are numerous ways to get your moving boxes, many of which don't require paying a cent.
What you might not realize is you really could use a ramp to load and unload items onto the truck, which is only provided with rentals larger than the $19.99 rentals.
U-Haul reps are pretty impersonable online.
Normally, online reps ask me if I have any further questions before they sign off and end the session. One person at U-Haul asked if I needed more help, but she and all the others ended the conversation before I was finished asking questions. When I was online, I ended up having to start five separate chat conversations to get my questions answered.
In addition, I was unimpressed with their knowledge of the company and services. Most of the time, they just copied and pasted the info I had already gleaned from the website. The reason I got in touch was because I wanted elaboration! Luckily, the phone reps were more helpful and knowledgeable.
What I learned using U-Haul Truck Rental
What you might not realize is you really could use a ramp to load and unload items onto the truck, which is only provided with rentals larger than the $19.99 rentals. This could be problematic for older people, the disabled, or anyone who has an injury. Keep that in mind. U-Haul does remind customers that its ramp is "low deck and wide stable," which means it could be less difficult to use than those of yesteryear.
How you order your truck is important. My advice is to order your rental online (for ease and convenience), but to ask questions to the customer service reps on the phone. I spoke with two of them, and they were friendlier, more accommodating, and more well-mannered than those online (which could just be a function of the method of communication).
You might have to go somewhere other than your preferred pick-up location to get your rental truck. It happened to me! This isn't usually a huge problem because you'll most likely be sent nearby. But, in my case, I had to go to Manhattan or the Bronx, both of which require crossing the George Washington Bridge (which often clogs with traffic and requires steep tolls). Ugh!
Be sure to factor in the costs of gas and tolls when determining your budget. You don't want any surprises.
Should you choose U-Haul over other moving options?
U-Haul is a great option for anyone who is looking to deal with an experienced company that has locations conveniently located just about everywhere. Of course, you have to be willing and able to drive the rental truck, which could very well be ginormous.
With the pickup and cargo van options, you can also opt for U-Haul if you are taking on a DIY renovation or home project. You can easily use the vehicle to transport supplies, such as lumber or appliances. Plus, if you need storage they offer U-Box at a couple thousand of their locations, but you ought to comparison shop first.
Keep in mind that driving such a big truck could be risky if you're not a confident driver. Also, there are some hidden or unexpected fees, so you have to be vigilant. As long as you are an educated consumer, U-Haul can be an affordable and decent option for completing your move.
Contributing Author: Francesca Di Meglio
Francesca Di Meglio is a writer, editor, and moving professional featured on Businessweek and About.com. As a wife and mother of two little ones, she is always on the move.
Real People Moving Stories with U-Haul
U-Haul® Reviews
U-Haul store gave great service. Quick and efficient. The truck worked like a charm. I've no issues to report.
New, clean, great truck.
We rented a truck to move items from a 2 bedroom apartment to a storage space less than 5 miles away. The cost was between $50 and $100. We would use them again.
UHaul is a straightforward and easy option. Customer service was good.
Truck was new with only 1,800 miles.
Our interactions with UHaul were EXTREMELY frustrating! We needed two 26-foot vans and a 20-foot van, as well as 4 car haulers and a utility trailer. We reserved all equipment 3 weeks in advance. Two days before our move, a UHaul rep called us and said that there were no 26-foot vans available anywhere in northern Colorado. The other equipment was scattered throughout the northern half of the state and we would have to drive to many different locations (Longmont, Broomfield, Windsor, Fort Collins, and Northglenn) to pick it up. (We live in Loveland.) When we went to pick up the small van we were told that one of our trailer reservations had been cancelled. We did ultimately manage to get one 26-foot van (not two, as requested/reserved), but had insufficient room for all of our belongings and ended up having to leave patio furniture and an expensive, fairly new grill behind, at an estimated cost of about $1,000. We attempted to extend the time we would have all equipment since it took us 3 days to collect it all, but some locations weren't able to get the extensions to "take" in the computer and had to write hand-written notes on our contracts to extend the time, which of course was questioned when we returned the equipment. Just yesterday, when reviewing our credit card charges, we found we have been charged nearly $500 extra--no explanation why. This has been a MISERABLE experience and we will NEVER use UHaul again!
Truck was not available at the reserved time, but that was not the fault of U-Haul. It was the doing of the previous renter not returning the truck on time.
Very Good service. They delivered everything they said they would
Our truck was ready on time. We also received a call the day before to let us know everything was set to go. We were upgraded to a 20 foot truck (from 17 foot) at no charge and it just so happened that we DID need all that room! U-Haul seems to underestimate how much truck a move will take. Service was excellent all around every time I have used U-Haul. FYI my next move (if ever!) I am selling everything and just packing a suitcase. (consider that as an option, too!) I hadn't moved in 25 years so I didn't know what a pain it was. Travel light and travel fast.
The Uhaul was as promised. I did feel the cost for a trip from Little Rock, AR to Dallas, TX was a little high. But the truck was clean and easy to drive. I have used them many times and will most likely use them again.
The U Haul was good the movers were bad.
Entire truck rental experience was botched from the start.
The U-Haul® image above is used solely for identification purposes and serves as the primary means of visually identifying the subject of this article and provides an illustration of the entity that is represented.
U-Haul® is a registered trademark of U-Haul International, Inc. HireAHelper, LLC has no affiliation with U-Haul International, Inc. and U-Haul International, Inc. has not authorized the use of its trademarks.
HireAHelper Has Movers Nationwide
