UCALL&IHAUL Moving Services - A Local Atlanta Moving Company

(4.6 out of 5 / 667 reviews)

Atlanta, GA / Moving services within 25 miles

Booked on 1,729 moves through HireAHelper

667 Verified Customer Reviews

Closed Today

18 years in business

Atlanta, GA / Moving services within 25 miles

Booked on 1,729 moves through HireAHelper

667 Verified Customer Reviews

Closed Today

18 years in business


One of Atlanta's Favorite Moving Companies

A Note from HireAHelper

We love working with UCALL&IHAUL Moving Services because they pride themselves in taking care of their Atlanta, GA neighbors. After several years moving in and around Atlanta we believe you'll love working with them too!

Relocation with UCALL&IHAUL Moving Services

UCALL&IHAUL is a company with more than 17 years of residential moving experience and thousands of reviews on the web that are 95% positive. It is our policy to treat your items as our very own, delicately and we're A+ rated and accredited with the Better Business Bureau online. We strive to provide stress free, professional and fun moves at affordable prices. Choose our excellence and allow us to serve your moving needs.

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Credentials

Licensed Business:
License Number
224166
Issuing City
DeKalb County, GA
Insured Business:
Policy Number
Available Upon Request
Policy Issuer
Western World Insurance Co
Uniformed Crews:
I Offer Uniformed Crew Members
Yes
Workers Compensation:
Policy Number
Available Upon Request
Policy Issuer
Amguard Insurance Company

Moving Services

Move Help

Day Labor

Moving Reviews

Real Atlanta area customers. Unedited, unfiltered reviews of UCALL&IHAUL Moving Services.

4.6
667 reviews
82%
6%
4%
4%
4%

Christine W

(5) 7/28/2011 Norcross

On a scale of 1-10 with ten being best...they were 10+++ On time, prepared, very hard working - extremely respectful. Wish I had their home numbers to hire them again!!!

Thanks guys, you saved they day!!!

Mover's response:
Christine, you don't have to have the movers home numbers when all you need to do is call UCALL&IHAUL and we'll send them again! Thanks for your 10+++ review and recommendation! Rick K. owner
- UCALL&IHAUL Moving Services

Kelly W

(5) 7/24/2011 Buford

Both gentlemen were very professional and personable. Hard working. Would definitely use again.

Rebecca D

(5) 7/28/2011 Atlanta

My entire experience with UCALL was very pleasant. From confirming with Rick to working with Chad and Scott. All very professional and courteous. Although the scheduled timeframe for Chad and Scott to arrive was missed by two hours. The team communicated this delay and confirmed with me that it was okay. I would highly recommend this service and I'm sure that in the future I will call upon UCALL again and will specifically ask to work with Chad and Scott. It was brutally hot, late in the evening and difficult work, but that did not affect their professional work process which I appreciate.

Mover's response:
Rebecca, thanks for your excellent review and strong recommendation. We're humbled by your high praise of our organization, Chad, Scott and myself and want you to know that we're here when you need us! Rick K. owner
- UCALL&IHAUL Moving Services

Ellie M

(1) 7/6/2011 Marietta

Rick who owns UCall/IHaul is a completely nightmare STEER CLEAR.

I knew something was wrong when he began harassing his own workers to begin calling me every 10 minutes about 10 minutes after they had left the job site, demanding payment.

My phone had lost power and the cigarette lighter in the Budget truck didn’t work so I had no way to phone in the auth for payment till the next day. The way Rick was acting, you’d think he hadn’t gotten paid in months.

When I phoned Rick the next day about payment, he said very sarcastically “Well you’re the star of the show” like I’d vanished off the face of the earth. I had something like 30 voicemail messages. He had apparently been calling his workers non stop.

His workers Kenny and Alonso were both absolutely lovely, extremely professional and polite guys, and did an excellent job on the move. They took perfect care of my belongings. I don’t know how they got mixed up with this nut bag, but they deserve better.

The only thing they did wrong is they accidentally left the dolly I had rented through Budget at my place of storage, which is a private residence in downtown Atlanta. I accepted partial responsibility since I should have also been looking out for it, but ICall/UHaul was paid about $300 for 4 hours, and they are professional movers so this was part of their job to put the dolly back on the truck.

The mistake caused me enormous angst because I had a curfew at the end of my moving day. I nearly lost my residence and had to put twice the mileage on the rental truck as I had expected, and pay for twice as much gas for a trip back downtown.

When I called Rick the next day to inform him of the issue, I made a very reasonable requested that UCall/Ihaul simplysplit the cost of the mileage/gas with me which was only $15.00.

Instead of thanking me for solving his company’s mistake and retrieving rental property I was responsible to return that night, Rick not only refused my request, he harassed me verbally, insisting I should have arranged that the movers should have been contacted at the very late hour I had had to race back downtown, and then that I should have convinced the owner of the private residence to open his home to these gentlemen for a second time that day, which he would never have been comfortable doing. This is his idea of customer service.

I contacted the company I had originally contracted with, Hire a Helper, to inform them of the situation, and they of course immediately agreed to refund me $15.00. I let Rick know the deal; he then threatened quote, “OK then we’re going to court.” Over $15.00. I laughed, said something like “good luck that,” and hung up.

I don’t normally write scathing reviews. I am generally a live and let live, good natured, nice person, but not when someone harasses, threatens and mistreats me or other really good people like Kenny and Alonso.

Drew P

(5) 7/17/2011 Duluth

very professional

Mover's response:
Drew, thanks for your very professional review and recommendation! Rick K. owner
- UCALL&IHAUL Moving Services

Merilyn D

(5) 7/7/2011 Duluth

THESE GUYS WERE TOTALLY AWESOME!!!! Very helpful and respectful. These 2 took care to cover, wrap, strap, and secure my belongs to ensure nothing is damaged in the move!
I WILL be contacting again for the unloading once I get to Calif!!!!!!

Mover's response:
Merilyn, THANKS FOR YOUR TOTALLY AWESOME REVIEW AND RECOMMENDATION! We strive to deliver the best possible service every customer every time! Rick K. owner
- UCALL&IHAUL Moving Services

Amanda N

(1) 7/7/2011 Duluth

I would not recommend this group to anyone based on my own experiences. I am not sure the company objective is to help consumer or trying to charge more money by charging overtime hours. The company sent to my house 2 movers, and one of them is 400 lbs (no muscle) to load house hold items to the moving truck. The mover are very polite and nice, but he moves very slow, and barely can bend to pick up items or taking a lot of time to go up and down the stair cases. The house hold goods are packed and furniture’s are all dis-assembling (mostly ready and already moved to the garage except furniture’s). We planned to take about 3 hours to load (4 hours for max). It ends up taking 8 hours long to load.

Mover's response:
Amanda, you underbooked the time based on what you had and your move took a total of 4hours not 8 and my movers performed well until you accidentally cut one in the finger causing him to get 8 stitches. You guys weren't packed and ready and so when my guys first arrived they had to spend time wrapping and packing. Thanks anyway!
- UCALL&IHAUL Moving Services

Thomas D

(5) 7/5/2011 Cumming

We used Chad and Russell from u call we haul in Atlanta Ga. And had great service. The showed up on time friendly, packed the truck tight worked hard and there boss called me on a holiday to make sure we were informed on everything. Moving in Atlanta I recommend there company.

Mover's response:
Thomas, thanks for mentioning Chad and Russell two of UCALL&IHAUL's top movers! Showing up ontime, being friendly, packing the truck tight, working hard while delivering great service is what we strive to provide every customer every time. Rick K. owner
- UCALL&IHAUL Moving Services

Jeni K

(1) 7/3/2011 Suwanee

HORRIBLE!!!!!!!!!!!!!!!!!!!!! They showed up 2 hours late, and I found out that the manager was lying to me the whole time saying that the movers were in our neighborhood finishing a job. Also, they guys that showed up had next to no experience moving! One of the guys was decent but the other guy stood around the whole time drinking water. They scratched the floor, walls, the door frames, and broke our furniture. At 2 occasions, one of the guys went to his car and stayed there for 15 minutes at a time. They were only worried about how to get paid. They promised that they would stay until the job was done, but NO... they said they had to leave.
I STRONGLY WOULD NOT RECOMMEND ANYONE THIS COMPANY!!!! BIG WASTE OF MY MONEY!

Mover's response:
Jeni, I assure you that I didn't lie to you I did have a crew working in Suwanee that started @ 10am that morning that I had to do your move afterwards but that job went way over so I had to get other guys. My movers are experienced and if there is any truth to your claims why haven't I heard anything from you? I have two million dollars worth of insurance and can cover any damages caused by us. Recommendation against using our company is unfounded and wrong! My reviews speak for themselves
- UCALL&IHAUL Moving Services

Cynthia S

(4) 6/11/2011 Kennesaw

we move from Tn to Ga it was good I would Hire them To Help me move again cindy

Mover's response:
Cynthia, thanks for good review and recommendation and know that UCALL IHAUL! Rick K. owner
- UCALL&IHAUL Moving Services

Service Area

We handle moves within 25 miles of Atlanta, GA 30360.

Get To Know Us

What can a customer expect after booking with you?

They expect the initial phone call in timely manner to discuss the details of their move, time of arrival and what services we provide.

What can a customer expect on moving day if they hire you?

We show up on time, introduce ourselves, do the complimentary walk through in order to get familiar with their residence and determine what items are going on a load and where items go on an unload.

How should a customer prepare for moving day?

The best moves are a wonderful collaboration our moving skills, basic tools, and the customer provide equipment and protective materials such as moving blankets, stretch wrap, bubble wrap and mattress bags.

What types of moves have you handled?

We've been in business for more than 13 years over which time we've done local, long distance, and office moves. The majority of the moves have been local residential moves which is our core business.

What's your favorite part about being a mover?

I was in the mortgage industry for almost 20 years when I started this company as a way to give my customers quality moves at an affordable price. I really enjoy walking into a home on a load job and their items are everywhere and in every room and watching the customer's face light up when we successfully empty the home into their moving truck safely and securely.

What training do you provide your crew members?

Each mover receives thorough class room policy and procedure training before they ever go out on a moving job. Then they get on going on the job practical training with regular assessments of their progress.

Local Mover Policies

Same Day Moves

We don't accept same day requests.

Next Day Moves

We accept next day requests at our normal rates.

Refunding Unused Time

We do not refund for any unused time.

Extra Hours

We can always stay at least 2 hours over the prebooked time.

Moving Equipment

Face coverings and gloves:
Will wear face coverings and gloves when requested., (upon request, no fee)
Furniture dolly or straps:
Dolly for transporting furniture., ($40.00/ea.)
Hand tools for assembly:
screwdrivers (phillips & flat head), adjustable crescent wrench, pliers, and an allen wrench set., (always included, no fee)
Hand truck:
For transporting boxes and bins., ($40.00/ea.)

Hours

Sunday: (not available)
Monday: 12:00 PM - 9:00 PM
Tuesday: 10:00 AM - 10:00 PM
Wednesday: 10:00 AM - 10:00 PM
Thursday: 10:00 AM - 10:00 PM
Friday: 10:00 AM - 5:00 PM
Saturday: 10:00 AM - 9:00 PM
Hourly Price
$110/hr
for 2 movers after 2 hr min
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