Smart Move, LLC - A Local Bailey Moving Company
Bailey, NC / Moving services within 60 miles
Booked on 17,597 moves through HireAHelper
4,479 Verified Customer Reviews
Open Today - 6:00 AM - 6:00 PM
20 years in business
Bailey, NC / Moving services within 60 miles
Booked on 17,597 moves through HireAHelper
4,479 Verified Customer Reviews
Open Today - 6:00 AM - 6:00 PM
20 years in business
One of Bailey's Favorite Moving Companies
A Note from HireAHelper
We love working with Smart Move, LLC because they pride themselves in taking care of their Bailey, NC neighbors. After several years moving in and around Bailey we believe you'll love working with them too!
Relocation with Smart Move, LLC
Smart Move Moving & Storage has over 30,000 moves completed! 2018 HireAHelper Dream Team Award. Nationally selected mover for 2020 Military Home Makeover with Montell Williams on Lifetime channel (Marquez family) episode 1. Selected mover for PackRat CEO. Selected mover for PackRat Executives. Selected mover for ArcBest CEO. We have been proudly moving residents since 2004. We are members of the American Moving and Storage Association. All of our movers are professionals, full-time (in fact, for many years), and have passed background checks. We are clean-cut, athletic, polite, and properly trained to provide the best moving experience. We show up on time (15 minutes early is our policy), in complete uniforms and with equipment. We have an A+ rating with the Better Business Bureau. It is in our best interest to provide you with the greatest service possible. We are quality. We are "The Best Movers Around!"
Credentials
Licensed Business:
Insured Business:
Uniformed Crews:
Workers Compensation:
MC/State License:
Moving Reviews
Real Bailey area customers. Unedited, unfiltered reviews of Smart Move, LLC.
Fritzi C
Charlie & Kaden were very efficient, great truck packers & communicated well.
I would use their services again.
Maryna N
Gratefult to Tae and Montario for their help and support. Very professional and all the work is done efficiently. Always grateful to them and the company. Recommend them for any similar services.
Ashley M
I had a great experience with Angelo and Luis! They arrived early, treated my items with care, and expertly arranged things into my truck and storage unit. Thanks so much!
We’ll be sure to pass along your compliments to them—they’ll be happy to hear it! Thank you again for choosing us, and we wish you all the best in your new space - Hector.
Tim S
a little late but once they got there they were fast, friendly and careful.
We appreciate your understanding and your business, and we hope to serve you again in the future! - Hector.
Angelica H
They arrived 35 minutes late. I paid for a crew of four, but for the first hour, only two movers were present. During the final hour, the crew spent most of the time trying to figure out how to fit everything into the two pods. As a result, I was forced to leave behind several items, including my office table, a lamp, a microwave, a guitar, and a desk chair—items I will now need to replace when I arrive at my new home.
We sincerely apologize for the late arrival and for not having the full crew present during the initial hour as scheduled. This is not the level of service we aim to provide, and we understand how this may have affected both the pace and overall efficiency of your move.
Additionally, we’re very sorry to hear that the packing process resulted in you having to leave behind valuable items. Our team should be fully equipped and prepared to optimize space when loading, and it’s clear we fell short in this instance.
Please know that your concerns have been taken seriously and are being reviewed internally to ensure this does not happen again in the future. We would greatly appreciate the opportunity to discuss your experience further and work toward a resolution. At your convenience, please contact us at [(252)314 - 9648].
Thank you again for your feedback. We value your business and sincerely hope we have the chance to regain your trust.
Mike L
The gentlemen doing the move were great, but a horrid experience otherwise. I had 9 am reserved. Then recieved an email of 9 to 10. Ok, not a problem. I get a call at 10, saying the first stop was delayed a little due to rain and that they would be here by 10 30. Ok, at 11 i called, the man said he remembered talking to me earlier and the previous stop had a second truck show up and he sent 2 guys to help them. Didnt help me at all and i complained. He said he would pull 2 people from that job and send to me, be here at 11 30. Said he would get me a partial credit. Then i got a call at 12 from a corporate person asking how it all went and explained the situation to them, he said he would look onto it and call me right back. Never heard from him again and no partial credit. If it werent for the guys doing the labor i would rate them a ZERO!
We understand how important it is for scheduling to be clear and dependable, especially on moving day. The delays and miscommunications you encountered are unacceptable and not reflective of the standards we strive to uphold. We are especially concerned to hear that follow-up promises regarding partial credit and callbacks were not fulfilled, and we apologize for the added frustration this caused.
Please know that your feedback has been escalated to our management team for a thorough review. We are committed to making this right and would appreciate the opportunity to speak with you directly to resolve this matter. At your earliest convenience.
Thank you again for bringing this to our attention. We deeply value your business and hope to have the chance to restore your trust. - Hector.
Gail A
Items placed in wrong rooms, wall damage, unprofessionally dressed, bed put together was wobbly
I reached on many occasions to customer service, and received no response.
I would not recommend
Your concerns regarding items being placed incorrectly, wall damage, unprofessional presentation, and the condition of the assembled bed are deeply concerning and not reflective of the standards we strive to uphold. Additionally, we understand your frustration with the lack of response from our customer service team, and we take full responsibility for any delays or missed communications.
Please know that your feedback has been taken seriously. We are actively addressing this matter internally to ensure corrective measures are put in place, including enhanced team training and improved communication protocols.
If you are open to it, we would appreciate the opportunity to speak with you directly to make things right. You can reach us at [(252) 314 - 9648], and a member of our management team will personally follow up.
Thank you again for bringing this to our attention. We remain committed to learning from this experience and delivering the level of service our customers deserve. - Hector.
Stephanie L
They did a wonderful job!! I hired several people to help me leading up to the move. Trust me, just use these guys. Everything else was a waste of money. They were amazing! Fast and very hard workers.
Karen H
Showed up on time, worked hard, friendly, respectful. Yes, I would recommend.
Rich W
Stacy and G are a valuable credit to your business. Both are professional, polite and all about getting the job done in a timely fashion. They outshined in their performance and deserve a raise.
Service Area
We handle moves within 60 miles of Raleigh, NC 27603.
We also service the Asheville, Charlotte, Washington, Las Vegas, Loveland, Lawton, and Mesa areas - see below for more info.
Service area includes:
Get To Know Us
What can a customer expect after booking with you?
After booking with us, our customers can expect a call to confirm all the details and to answer any questions the customer may have.
What can a customer expect on moving day if they hire you?
On moving day, our customers can expect excellent communication prior to arriving. Also, we will always be on-time, guaranteed.
How should a customer prepare for moving day?
Our customers should prepare by letting us know all the details of their move so we can give the best options and tips to make their move seamless.
What types of moves have you handled?
We are experienced in and ready to handle local moves, long-distance, residential, commercial, office, military, and jobs requiring 50+ movers. We handle nationally selected VIP moves.
What's your favorite part about being a mover?
My favorite part about being a mover is meeting new people everyday. Some of these relationships have lasted over 15 years!
What training do you provide your crew members?
Our training consists of live experience at our warehouse before going in our customers' homes.
Smart Move, LLC Moving Photos
Local Mover Policies
Same Day Moves
We charge an extra 20% for same day requests.
Next Day Moves
We accept next day requests at our normal rates.
Refunding Unused Time
We refund up to one unused hour over our min..
Extra Hours
We can always stay at least 2 hours over the prebooked time.
Moving Equipment
Hours
| Sunday: | 6:00 AM - 6:00 PM |
| Monday: | 6:00 AM - 6:00 PM |
| Tuesday: | 6:00 AM - 6:00 PM |
| Wednesday: | 6:00 AM - 6:00 PM |
| Thursday: | 6:00 AM - 6:00 PM |
| Friday: | 6:00 AM - 6:00 PM |
| Saturday: | 6:00 AM - 6:00 PM |