Smart Move, LLC - A Local Bailey Moving Company

(4.8 out of 5 / 4,231 reviews)

Bailey, NC / Moving services within 60 miles

Booked on 16,314 moves through HireAHelper

4,231 Verified Customer Reviews

Open Today - 9:00 AM - 7:00 PM

20 years in business

Bailey, NC / Moving services within 60 miles

Booked on 16,314 moves through HireAHelper

4,231 Verified Customer Reviews

Open Today - 9:00 AM - 7:00 PM

20 years in business


One of Bailey's Favorite Moving Companies

A Note from HireAHelper

We love working with Smart Move, LLC because they pride themselves in taking care of their Bailey, NC neighbors. After several years moving in and around Bailey we believe you'll love working with them too!

Relocation with Smart Move, LLC

Smart Move Moving & Storage has over 30,000 moves completed! 2018 HireAHelper Dream Team Award. Nationally selected mover for 2020 Military Home Makeover with Montell Williams on Lifetime channel (Marquez family) episode 1. Selected mover for PackRat CEO. Selected mover for PackRat Executives. Selected mover for ArcBest CEO. We have been proudly moving residents since 2004. We are members of the American Moving and Storage Association. All of our movers are professionals, full-time (in fact, for many years), and have passed background checks. We are clean-cut, athletic, polite, and properly trained to provide the best moving experience. We show up on time (15 minutes early is our policy), in complete uniforms and with equipment. We have an A+ rating with the Better Business Bureau. It is in our best interest to provide you with the greatest service possible. We are quality. We are "The Best Movers Around!"

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Credentials

Licensed Business:
License Number
1680907
Issuing City
WILSON
Insured Business:
Policy Number
Available Upon Request
Policy Issuer
Burlington Insurance Company
Uniformed Crews:
I Offer Uniformed Crew Members
Yes
Workers Compensation:
Policy Number
Available Upon Request
Policy Issuer
USI Insurance Services LLC
MC/State License:
MC #
10003881
DOT #
3135057
State Lic/Cert Name
C-2885
State Lic/Cert Number
C-2885

Moving Reviews

Real Bailey area customers. Unedited, unfiltered reviews of Smart Move, LLC.

4.8
4,231 reviews
92%
4%
1%
2%
1%

Catrina L

(2) 11/15/2022 Charlotte

Where do I begin.

First, I should have checked the storage container. I gave specific instructions on how I wanted the container packed. I didn't look at it until they were paid, tipped, and gone. My desk was damaged, my elliptical was damaged. They stacked everything in the back of the container under a white couch whereas I cannot get to or find anything. There was no need to pack the container that way. I made sure I ordered a large enough storage to ensure that my things would not be cramped. Not only can I not get to my things, but I have over half wasted container space that I have to pay for.

Mover's response:
We apologize that your experience with Smart Move Charlotte was not up to our standards. When you get the time for us to come and make the appropriate adjustments, please call us back. We will be anticipating your call.
- Smart Move, LLC

Jane R

(5) 11/23/2022 Loveland

Our team of Jason and (forgot his name). They were on time and they were both so friendly, worked very hard and were very efficient. We were so pleased with both of them!!

We highly recommend.

Mover's response:
Thank you for your recommendation! I'm glad you are happy with your movers.
- Smart Move, LLC

Kelly L

(5) 11/20/2022 Longmont

Great job done by these two young men. They were professional and mannerly. I would highly recommend this company.

Mover's response:
Thank you for your recommendation! We are glad our crew came in prepared and got the job done for you.
- Smart Move, LLC

Rebecca E

(5) 11/20/2022 Brighton

Troy and Jason assisted us in our move and were awesome! They were early, prepared and efficient. I will definitely hire again! Thank you!!

Mover's response:
Thank you! Our team takes pride in the effectiveness of our crews. I'm glad your move went well.
- Smart Move, LLC

Jay S

(5) 11/22/2022 Boulder

They worked hard, got the job done.

Mover's response:
Thank you for the review
- Smart Move, LLC

Steve U

(5) 11/21/2022 Huntersville

So awesome and super fast! Amazing movers best I've ever had

Mover's response:
So glad you enjoyed your Smart Move! Thank you so much for the kind review, Steve!
- Smart Move, LLC

Marc D

(5) 11/20/2022 Loveland

The two guys that arrived were very nice and on time. They called ahead, were extremely polite and asked all the questions they needed to know to get things done. They were cautious, timely and worked well together. I would recommend these two guys to anyone needing help moving. Thank you.

Mover's response:
Thank you for your review!
- Smart Move, LLC

Howard P

(1) 11/17/2022 Denver

This was a relatively inexperienced team of 4 who had no strategy to deal with a service elevator that was available to them only. The were 1/2 hour late after calling me saying they were a few minutes away. It took them 2 hours to unload a 16 ft truck that was loaded in 11/2 hours. When unsupervised the less experienced members were slow and had difficulty carrying heavier objects. A job that should have taken 4 hours according to the supervisor I called sharing my concern took them 6 hours. After leaving messages for 3 days I spoke with this supervisor who, after haggling, agreed to reimburse 1 hour.. I feel that Iā€™m entitled to another reimbursed hour.
A prior unloading crew of 3 with this company handled a much bigger truck with many more heavier items.

Mover's response:
Thank you for taking the time to leave of this review we appreciate all feed back. However this was a 3 part move the crew unloaded the truck to the 3rd floor apartment with no elevator in 2 hours. Then followed you to a second location 20 minutes up the road. Then the crew moved an entire 3 bedroom 4th floor apartment. To a 7th floor apartment for you. That is when the two long walks (several hundred yards)
presented them selves. One from the 4th floor apartment to the elevator then the elevator to the 7th floor apartment. After the move when we spoke on the phone you explained that the crew did not struggle with any pieces. It just seemed as the job took longer then it should. When we unloaded your truck into the 4th floor apartment we just moved you out of it took 3 crew members 3 hours to unload the truck into the 4th floor apartment. This time it took 6 hours to unload 1 truck drive to a separate location wrap/prep the furniture and then move it to a another apartment. When we spoke on the phone the final time I explained that this was definitely at least 5 hour job (with out driving to separate locations) not only did the crew unload a truck to a 3rd floor apartment they then followed you and did a complete load unload of a separate apartment at a separate facility. Thank you for choosing Smart Move we appreciate all feed back to help critique our way to the next level!
- Smart Move, LLC

Khadijah N

(2) 11/20/2022 Charlotte

They was young and needed supervision
I felt bad for them

Mover's response:
We apologize that you feel your experience was less than satisfactory. Smart Move Charlotte does not discriminate against age. The crew you were assigned are seasoned and well trained. They were able to complete a load and unload in the two hours requested although the average load and unload is 3 hours. They have been with us for a year and have several 5 star reviews here on the Hire A Helper review board.
- Smart Move, LLC

Kathleen A

(5) 11/15/2022 White House

A M A Z I N G, moving is such an awful thing and these guys exceeded my expectations. They arrived on time, ready to work, asked for some instructions and followed anything I asked with "Yes, Mam" (not used to that). They complete all the unpacking, assembled the furniture I needed help with and was done an hour early. I can't say enough about them.

Mover's response:
Thank you, Kathleen, for the review! We greatly appreciate you and your business! We like to treat our customers like family and have the upmost respect for each one. Thank you again! ~Tiffany
- Smart Move, LLC

Service Area

We handle moves within 60 miles of Garner, NC 27529.

We also service the Asheville, Murfreesboro, Charlotte, Washington, Las Vegas, Loveland, Lawton, Mesa, and Wilmington areas - see below for more info.

Get To Know Us

What can a customer expect after booking with you?

After booking with us, our customers can expect a call to confirm all the details and to answer any questions the customer may have.

What can a customer expect on moving day if they hire you?

On moving day, our customers can expect excellent communication prior to arriving. Also, we will always be on-time, guaranteed.

How should a customer prepare for moving day?

Our customers should prepare by letting us know all the details of their move so we can give the best options and tips to make their move seamless.

What types of moves have you handled?

We are experienced in and ready to handle local moves, long-distance, residential, commercial, office, military, and jobs requiring 50+ movers. We handle nationally selected VIP moves.

What's your favorite part about being a mover?

My favorite part about being a mover is meeting new people everyday. Some of these relationships have lasted over 15 years!

What training do you provide your crew members?

Our training consists of live experience at our warehouse before going in our customers' homes.

Local Mover Policies

Same Day Moves

We charge an extra 20% for same day requests.

Next Day Moves

We accept next day requests at our normal rates.

Refunding Unused Time

We refund up to one unused hour over our min..

Extra Hours

We can always stay at least 2 hours over the prebooked time.

Moving Equipment

Face coverings and gloves:
[not available at all locations], (upon request, no fee)
Furniture dolly or straps:
Brought to every job at no charge. [varied pricing/options by location]
Hand tools for assembly:
[not available at all locations], (always included, no fee)
Hand truck:
We bring dollies to every job at no charge. [not available at all locations], (always included, no fee)
Plastic wrap:
[not available at all locations], ($30.00/ea.)
Rope:
Available upon request. [not available at all locations], ($10.00/ea.)

Hours

Sunday: 9:00 AM - 7:00 PM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 7:00 PM
Hourly Price
$95/hr
for 2 movers after 2 hr min
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