Smart Move, LLC - A Local Bailey Moving Company

(4.8 out of 5 / 4,266 reviews)

Bailey, NC / Moving services within 60 miles

Booked on 16,458 moves through HireAHelper

4,266 Verified Customer Reviews

Open Today - 9:00 AM - 7:00 PM

20 years in business

Bailey, NC / Moving services within 60 miles

Booked on 16,458 moves through HireAHelper

4,266 Verified Customer Reviews

Open Today - 9:00 AM - 7:00 PM

20 years in business


One of Bailey's Favorite Moving Companies

A Note from HireAHelper

We love working with Smart Move, LLC because they pride themselves in taking care of their Bailey, NC neighbors. After several years moving in and around Bailey we believe you'll love working with them too!

Relocation with Smart Move, LLC

Smart Move Moving & Storage has over 30,000 moves completed! 2018 HireAHelper Dream Team Award. Nationally selected mover for 2020 Military Home Makeover with Montell Williams on Lifetime channel (Marquez family) episode 1. Selected mover for PackRat CEO. Selected mover for PackRat Executives. Selected mover for ArcBest CEO. We have been proudly moving residents since 2004. We are members of the American Moving and Storage Association. All of our movers are professionals, full-time (in fact, for many years), and have passed background checks. We are clean-cut, athletic, polite, and properly trained to provide the best moving experience. We show up on time (15 minutes early is our policy), in complete uniforms and with equipment. We have an A+ rating with the Better Business Bureau. It is in our best interest to provide you with the greatest service possible. We are quality. We are "The Best Movers Around!"

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Credentials

Licensed Business:
License Number
1680907
Issuing City
WILSON
Insured Business:
Policy Number
Available Upon Request
Policy Issuer
Burlington Insurance Company
Uniformed Crews:
I Offer Uniformed Crew Members
Yes
Workers Compensation:
Policy Number
Available Upon Request
Policy Issuer
USI Insurance Services LLC
MC/State License:
MC #
10003881
DOT #
3135057
State Lic/Cert Name
C-2885
State Lic/Cert Number
C-2885

Moving Reviews

Real Bailey area customers. Unedited, unfiltered reviews of Smart Move, LLC.

4.8
4,266 reviews
92%
4%
1%
2%
1%

Linda M

(5) 11/17/2019 Johnson City

These guys were on time and even helped me go get the rental truck...hard workers n respectful of my possessions...assembled antique table...gave 100% and more. Would definitely recommend them and use them again. Thanks guys
P.S.Might need y’all on Monday or Tuesday to unload the 2nd truck.
Linda M

Deanna R

(5) 11/20/2019 Arden

Great guys!! They arrived on time, were polite and professional, hard workers, expedient with my move, and most importantly, were careful with my furniture and home. I would definitely hire these gentlemen again!!

Thomas T

(5) 11/20/2019 Taylors

Very professional and courteous. Everything went well.

Amy I

(5) 11/16/2019 Asheville

My two helpers did a fabulous job!! They showed up right on time and were extremely professional and polite. Worked very hard! I would definitely recommend them to friends and family! Five star all the way!

Don B

(5) 11/15/2019 Raleigh

Daniel and Keonta arrived on time, wrapped our possessions better than I could have done. Tiffany called us several times to confirm. Great job by all concerned. Would recommend them highly

Mover's response:
Thank you for the review, Don! Let us know if you ever need anything else! ~Tiffany
- Smart Move, LLC

Maureen G

(5) 11/15/2019 Chapel Hill

David, Ben, and Tiffany were so awesome and helpful throughout the whole process. We were left hanging by our truck rental company so had to get that sorted first thing. The guys rolled with it and still got our move completed in the scheduled window. We've moved our stuff several times in the last few years and this was the best experience. Thanks so much.

Mover's response:
Thank you for the kind words, Maureen! We do what we can to help make our customers happy! ~Tiffany
- Smart Move, LLC

Darrell V

(5) 11/14/2019 Candler

They did a great job!

Samantha C

(5) 11/11/2019 Clayton

We had a good experience with Smart Move, we needed them mainly for larger or fragile furniture items and they were able to get all of it safely to the new location without issue. They were also very prompt at updating me on their time table and exceeded expectations in terms of communication. Would definitely recommend and use again.

Mover's response:
Thank you for your kind words, Kimberly! ~Tiffany
- Smart Move, LLC

Damany M

(5) 11/11/2019 Charlotte

Jamar , Jahlen , Lino did a wonderful job! First we got 3 for the order of 2. They made the job fast and efficient. Had to climb a hilly driveway and go up a flight of stairs. They brought all the right tools and were very polite and professional with respect for older adults. We really appreciate their hard work and would have they help us move again.

Mover's response:
Damany, thank you so much for those kind words! We will be sure to acknowledge those SmartMovers!
- Smart Move, LLC

Chris B

(1) 11/4/2019 Cary

I'm sure this will never see the light of day... but I'll submit it anyway.
I'll never use this service, nor recommend this service, again.
I requested 2 people to help with loading and unloading a 16ft truck used for moving across town.
My main complaints are:
1) I was not comfortable with the "crew" (3 people arrived, not 2?) showing up in a vehicle that looked like it had been the target of a drive-by shooting... no rear window, front windshield smashed and pieces hanging from below the front bumper.
2) Two items of furniture were dropped and broken - not tremendously valuable pieces, but when I asked about a compensation policy I was sent a text saying that the "policy" was to offer $0.25 for every pound of weight of the items broken. This would have meant about $11 in total compensation - an utter joke and, in my opinion, highly disrespectful.
3) My couch was heavily scraped along a wall, leaving a nasty dent and mark on the wall, and a paint stain on the couch.
4) I had some credit cards stored in a drawer of one of my items that are now missing. I know I was stupid not to remove them, so my bad there - but I have no idea if they were dropped, taken (mistakenly) or placed somewhere else by a crew member. I asked the office representative if she would please check with the crew to see if they recalled seeing these cards, and have yet to hear back (it's been 8 days since the move).

Overall, a bad lesson learned - and, to top it off, the cost was $350.00 for less than 3 hours total work - I could have hired a reputable mover for only a little more..... and not had the hassle, time and cost of replacing the broken furniture and canceling the missing credit cards.

Service Area

We handle moves within 60 miles of Garner, NC 27529.

We also service the Asheville, Murfreesboro, Charlotte, Washington, Las Vegas, Loveland, Lawton, Mesa, and Wilmington areas - see below for more info.

Get To Know Us

What can a customer expect after booking with you?

After booking with us, our customers can expect a call to confirm all the details and to answer any questions the customer may have.

What can a customer expect on moving day if they hire you?

On moving day, our customers can expect excellent communication prior to arriving. Also, we will always be on-time, guaranteed.

How should a customer prepare for moving day?

Our customers should prepare by letting us know all the details of their move so we can give the best options and tips to make their move seamless.

What types of moves have you handled?

We are experienced in and ready to handle local moves, long-distance, residential, commercial, office, military, and jobs requiring 50+ movers. We handle nationally selected VIP moves.

What's your favorite part about being a mover?

My favorite part about being a mover is meeting new people everyday. Some of these relationships have lasted over 15 years!

What training do you provide your crew members?

Our training consists of live experience at our warehouse before going in our customers' homes.

Local Mover Policies

Same Day Moves

We charge an extra 20% for same day requests.

Next Day Moves

We accept next day requests at our normal rates.

Refunding Unused Time

We refund up to one unused hour over our min..

Extra Hours

We can always stay at least 2 hours over the prebooked time.

Moving Equipment

Face coverings and gloves:
[not available at all locations], (upon request, no fee)
Furniture dolly or straps:
Brought to every job at no charge. [varied pricing/options by location]
Hand tools for assembly:
[not available at all locations], (always included, no fee)
Hand truck:
We bring dollies to every job at no charge. [not available at all locations], (always included, no fee)
Plastic wrap:
[not available at all locations], ($30.00/ea.)
Rope:
Available upon request. [not available at all locations], ($10.00/ea.)

Hours

Sunday: 9:00 AM - 7:00 PM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 7:00 PM
Hourly Price
$85/hr
for 2 movers after 2 hr min
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