Smart Move, LLC - A Local Bailey Moving Company

(4.8 out of 5 / 4,242 reviews)

Bailey, NC / Moving services within 60 miles

Booked on 16,386 moves through HireAHelper

4,242 Verified Customer Reviews

Open Today - 9:00 AM - 7:00 PM

20 years in business

Bailey, NC / Moving services within 60 miles

Booked on 16,386 moves through HireAHelper

4,242 Verified Customer Reviews

Open Today - 9:00 AM - 7:00 PM

20 years in business


One of Bailey's Favorite Moving Companies

A Note from HireAHelper

We love working with Smart Move, LLC because they pride themselves in taking care of their Bailey, NC neighbors. After several years moving in and around Bailey we believe you'll love working with them too!

Relocation with Smart Move, LLC

Smart Move Moving & Storage has over 30,000 moves completed! 2018 HireAHelper Dream Team Award. Nationally selected mover for 2020 Military Home Makeover with Montell Williams on Lifetime channel (Marquez family) episode 1. Selected mover for PackRat CEO. Selected mover for PackRat Executives. Selected mover for ArcBest CEO. We have been proudly moving residents since 2004. We are members of the American Moving and Storage Association. All of our movers are professionals, full-time (in fact, for many years), and have passed background checks. We are clean-cut, athletic, polite, and properly trained to provide the best moving experience. We show up on time (15 minutes early is our policy), in complete uniforms and with equipment. We have an A+ rating with the Better Business Bureau. It is in our best interest to provide you with the greatest service possible. We are quality. We are "The Best Movers Around!"

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Credentials

Licensed Business:
License Number
1680907
Issuing City
WILSON
Insured Business:
Policy Number
Available Upon Request
Policy Issuer
Burlington Insurance Company
Uniformed Crews:
I Offer Uniformed Crew Members
Yes
Workers Compensation:
Policy Number
Available Upon Request
Policy Issuer
USI Insurance Services LLC
MC/State License:
MC #
10003881
DOT #
3135057
State Lic/Cert Name
C-2885
State Lic/Cert Number
C-2885

Moving Reviews

Real Bailey area customers. Unedited, unfiltered reviews of Smart Move, LLC.

4.8
4,242 reviews
92%
4%
1%
2%
1%

Adam M

(5) 1/16/2024 Loveland

Very efficient and professional

Mover's response:
Thank you for your review Adam ! Your feedback helps us grow and serve you better. -Erik
- Smart Move, LLC

Katherine H

(5) 2/14/2024 Cheyenne

They are an AMAZING JOB! I am so impressed with their hard work — I would book them again in an instant!

Mover's response:
Thank you for your review Katherine ! Your feedback helps us grow and serve you better. -Erik
- Smart Move, LLC

Nadia J

(5) 2/12/2024 Las Vegas

Booked last minute to move stuff out of a POD into a storage unit. They took the job, they came on time, moved quickly, and took great care of our stuff. Would use them again!

Mover's response:
Thank you for your feedback Nadia ! We appreciate you taking the time to share your experience. -Erik
- Smart Move, LLC

Jodi S

(5) 2/10/2024 Raleigh

This team rocked! They were on time efficient and the communicated very well. They had a game plan to be sure everything was loaded into the truck I an efficient and organized way. I'd hire them again anytime. Great job

Mover's response:
Thank you for your review Jodi ! We're glad to hear you enjoyed your experience. -Erik
- Smart Move, LLC

Sadie N

(5) 2/9/2024 Fort Collins

If I ever need help moving again, I will always use Smart Move! They called to let me know they were available earlier than planned which was awesome! They were VERY professional and respectful with all belongings! Great, friendly people who get the job done quickly and efficiently for an unbeatable price! Highly recommend, you won’t be disappointed!

Mover's response:
We’re thrilled to hear you had a great experience Sadie ! Thank you for sharing. -Erik
- Smart Move, LLC

Ronnie B

(5) 2/2/2024 Lillington

Great job! On time,worked hard.
Definitely recommend

Mover's response:
We’re glad you had a pleasant experience Ronnie ! Thank you for taking the time to share. -Erik
- Smart Move, LLC

Gwen H

(1) 1/30/2024 Gallatin

Smart Move was contracted for the job. On 1/30 they arrived late, saying it was traffic. The 4 men who came appeared to be very young and smelled of marijuana. The first thing that happened is they dropped the safe and it fell into the wall, putting a gash in the wall that needs repaired. They were so careless in carting furniture down the stairs. They broke the leg of our stuffed Bernhardt chair (it will cost $1152.00 to replace) and left a big gash in the wooden stair case. They worked very slowly and spent much of their time on their phones while trying to wrap our furniture. They threw items into the containers rather than packing them securely. At 3pm when they should have been mostly done, there was so much work to still do and they told us we needed another container to fit the remaining furniture. My husband went to investigate the containers and was appalled when he saw how our belongings were thrown into containers without care. He immediately contacted Smart Move and spoke to Taylor, a supervisor who inadvertently handed the situation over to his boss, Aaron. In the meantime, I paid an additional $400 for 2 more hours of work from these men hoping they could get it together. They did virtually nothing those 2 hours. Upon speaking with Aaron, he promised that the $400 would be refunded immediately and that on 1/31, another team of supervisors would come to inspect and complete the job. Taylor, whom we had spoken to was one of those men who showed up on 1/31. He said he was appalled at the job that was done and said it was completely unacceptable. Along with 2 other men who came on 1/31, they completely unloaded and repacked all the containers. We had 4 containers and when they were fully loaded there was room to spare. This team did a good job. Taylor attempted to repair the gash in the wall but it was not a good job. This will need a professional to repair. The gash in the wooded staircase railing is still there. This delay cost us much money as we were to leave from Nashville to Portland, OR where we are moving in 1/31. We had to pay for an additional night at a hotel, loss of pay at our jobs and cost in delaying the trip. We are asking for a FULL REFUND IMMEDIATELY along with the cost of what it will be to replace the Bernhardt Chair. This is the refund expected ….. $1997.00 initial cost of move, $400.00 payment for additional 2 hours, $1152.00 cost to replace Bernhardt chair, $150.00 additional night at hotel $3699.00 is the refund we expect. It is not our desire to take legal action to receive this refund.
We will NEVER use Hire A Helper again.

Kd C

(5) 2/9/2024 Murfreesboro

My movers were very polite and did an awesome job and was very fast and professional.

Mover's response:
We're glad you had a positive experience Kd ! Thank you for choosing us. -Erik
- Smart Move, LLC

George G

(5) 2/8/2024 Johnstown

Excellent, timely, professional, very efficient-no goofing off or being on phone and all 3 had great attitudes. I highly recommend them.

Mover's response:
Thank you for the positive feedback George ! It motivates our team to keep up the good work. -Erik
- Smart Move, LLC

Merchandising C

(5) 2/1/2024 Raleigh

Smart Move always does a great job helping us out at whatever job we need help moving! Thank you so much!

Mover's response:
Thank you for your review! We're glad to hear you enjoyed your experience. -Erik
- Smart Move, LLC

Service Area

We handle moves within 60 miles of Garner, NC 27529.

We also service the Asheville, Murfreesboro, Charlotte, Washington, Las Vegas, Loveland, Lawton, Mesa, and Wilmington areas - see below for more info.

Get To Know Us

What can a customer expect after booking with you?

After booking with us, our customers can expect a call to confirm all the details and to answer any questions the customer may have.

What can a customer expect on moving day if they hire you?

On moving day, our customers can expect excellent communication prior to arriving. Also, we will always be on-time, guaranteed.

How should a customer prepare for moving day?

Our customers should prepare by letting us know all the details of their move so we can give the best options and tips to make their move seamless.

What types of moves have you handled?

We are experienced in and ready to handle local moves, long-distance, residential, commercial, office, military, and jobs requiring 50+ movers. We handle nationally selected VIP moves.

What's your favorite part about being a mover?

My favorite part about being a mover is meeting new people everyday. Some of these relationships have lasted over 15 years!

What training do you provide your crew members?

Our training consists of live experience at our warehouse before going in our customers' homes.

Local Mover Policies

Same Day Moves

We charge an extra 20% for same day requests.

Next Day Moves

We accept next day requests at our normal rates.

Refunding Unused Time

We refund up to one unused hour over our min..

Extra Hours

We can always stay at least 2 hours over the prebooked time.

Moving Equipment

Face coverings and gloves:
[not available at all locations], (upon request, no fee)
Furniture dolly or straps:
Brought to every job at no charge. [varied pricing/options by location]
Hand tools for assembly:
[not available at all locations], (always included, no fee)
Hand truck:
We bring dollies to every job at no charge. [not available at all locations], (always included, no fee)
Plastic wrap:
[not available at all locations], ($30.00/ea.)
Rope:
Available upon request. [not available at all locations], ($10.00/ea.)

Hours

Sunday: 9:00 AM - 7:00 PM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 7:00 PM
Hourly Price
$85/hr
for 2 movers after 2 hr min
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