Smart Move, LLC - A Local Bailey Moving Company

(4.8 out of 5 / 4,242 reviews)

Bailey, NC / Moving services within 60 miles

Booked on 16,384 moves through HireAHelper

4,242 Verified Customer Reviews

Open Today - 9:00 AM - 7:00 PM

20 years in business

Bailey, NC / Moving services within 60 miles

Booked on 16,384 moves through HireAHelper

4,242 Verified Customer Reviews

Open Today - 9:00 AM - 7:00 PM

20 years in business


One of Bailey's Favorite Moving Companies

A Note from HireAHelper

We love working with Smart Move, LLC because they pride themselves in taking care of their Bailey, NC neighbors. After several years moving in and around Bailey we believe you'll love working with them too!

Relocation with Smart Move, LLC

Smart Move Moving & Storage has over 30,000 moves completed! 2018 HireAHelper Dream Team Award. Nationally selected mover for 2020 Military Home Makeover with Montell Williams on Lifetime channel (Marquez family) episode 1. Selected mover for PackRat CEO. Selected mover for PackRat Executives. Selected mover for ArcBest CEO. We have been proudly moving residents since 2004. We are members of the American Moving and Storage Association. All of our movers are professionals, full-time (in fact, for many years), and have passed background checks. We are clean-cut, athletic, polite, and properly trained to provide the best moving experience. We show up on time (15 minutes early is our policy), in complete uniforms and with equipment. We have an A+ rating with the Better Business Bureau. It is in our best interest to provide you with the greatest service possible. We are quality. We are "The Best Movers Around!"

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Credentials

Licensed Business:
License Number
1680907
Issuing City
WILSON
Insured Business:
Policy Number
Available Upon Request
Policy Issuer
Burlington Insurance Company
Uniformed Crews:
I Offer Uniformed Crew Members
Yes
Workers Compensation:
Policy Number
Available Upon Request
Policy Issuer
USI Insurance Services LLC
MC/State License:
MC #
10003881
DOT #
3135057
State Lic/Cert Name
C-2885
State Lic/Cert Number
C-2885

Moving Reviews

Real Bailey area customers. Unedited, unfiltered reviews of Smart Move, LLC.

4.8
4,242 reviews
92%
4%
1%
2%
1%

Don W

(5) 1/20/2024 Laramie

Great job guys!!!

Mover's response:
We’re thrilled to hear you had a great experience Don ! Thank you for sharing. -Erik
- Smart Move, LLC

Andy J

(5) 1/15/2024 Dacono

The Team was on time, professional and experienced. They got the job done quickly and efficiently. I would use their moving labor help services again in a heartbeat.

Mover's response:
Thank you for your feedback Andy ! We appreciate you taking the time to share your experience. -Erik
- Smart Move, LLC

Edna P

(5) 1/17/2024 North Las Vegas

All three gentlemen were hard working and very polite. They were very careful to handle our things with care and in a timely manner. I would definitely recommend them!

Mover's response:
Thank you for the positive feedback Edna ! It motivates our team to keep up the good work. -Erik
- Smart Move, LLC

Frederick R

(5) 1/15/2024 Holly Springs

My movers arrived on time, were very polite and completed the small job in under 2 hours (1.5) without damaging anything. I would recommend to others and use them again.

Mover's response:
We’re thrilled to hear you had a great experience Frederick ! Thank you for sharing. -Erik
- Smart Move, LLC

Mara H

(5) 1/4/2024 Asheville

Efficient

Mover's response:
We’re thrilled to hear you had a great experience Mara ! Thank you for sharing. -Erik
- Smart Move, LLC

Kate B

(2) 12/28/2023 Cary

I am VERY disappointed to say that the crew who showed up were misogynists. Women, esepcially women with kids shouldn't hire this crew. One of the guys was blasting music while going up and down stairs at my new place. I always endeavor to not bother neighbors in general, but especially not right at the beginning. It's only right to be considerate of others. Well, someone punched holes in some of my boxes deliberately because they didn't like being nicely asked to not disturb the neighbors with loud music. Additionally, the one crew member was talking to my teenage daughter inappropriately. Girls and women aren't here to be your therapist or dumping grounds. Telling her she looks older tells me you looked at her body and not her face. GROSS and CREEPY and made her uncomfortable. I felt terrible that she had to deal with that. Men who are working for women doing a job have a responsibility to be professional. Personal issues, comments, etc... are not "friendly" and are unprofessional. If you don't know how to behave decently toward girls and women, don't work around us. It's also completely unacceptable that they get angry and vengeful when women have boundaries or make a polite request. Good lord.
I spoke with the owner and he was determined to blame me for the actions of his crew. Men insisting on letting bad behavior of other slide is part of why the world has become a cesspool. Telling a girl she looks older isn't "friendly". It's creepy. He should have apologized instead of trying to quantify the behavior.
They did complete the job. It wasn't until later that I discovered deliberate damage to boxes and was informed of the inappropriate things said. Would not use again for obvious reasons even though they offered free service as apology. I can't trust people who are so inappropriate and unprofessional.

Mover's response:
We made every effort to ensure Ms. Kate's satisfaction during our recent service. The move took place two days before Christmas, and we maintained a low volume while playing Christmas music. When Ms. Kate requested the music be turned off, we promptly complied.

Throughout the entire process, we engaged in pleasant and respectful communication with all attendees. Despite apparent challenges in Ms. Kate's personal life, as she was getting divorced, we maintained a positive and accommodating demeanor. It is noteworthy that our punctuality and diligence in completing the move successfully were not questioned in her review.

Recognizing that Ms. Kate may be undergoing difficult personal circumstances, we extend our understanding and sympathy. Her daughter and ex-husband apologized for her behavior. We remain committed to providing excellent service and understanding, even in challenging situations, and hope that any honest concerns raised can be addressed constructively.
- Smart Move, LLC

Mary C

(5) 1/10/2024 Candler

They were excellent! Very professional and polite. The only bad thing is I booked too much time. The website recommend too many hours and I should not have listened. I paid for 3 hours and they were done in one.

Mover's response:
Thank you for your feedback Mary ! We appreciate you taking the time to share your experience. -Erik
- Smart Move, LLC

Jennifer C

(5) 1/12/2024 Franklin

Not only were they on time, after 3 hrs of loading they had to finish in the rain!! Not one complaint. They were all friendly, courteous and professional. I would highly recommend this crew. The company was very easy to schedule with, kept me informed!

Mover's response:
We’re glad you had a pleasant experience Jennifer ! Thank you for taking the time to share. -Erik
- Smart Move, LLC

Erin T

(5) 1/10/2024 Denver

I have used Smart Move twice now, and both times they have been exceptional. They are communicative, efficient, and work hard! All my items got loaded and unloaded without any issues/breakage, and they don't charge extra for stairs (which is awesome). I highly recommend them!

Mover's response:
Thank you for your review Erin ! We're glad to hear you enjoyed your experience. -Erik
- Smart Move, LLC

Django D

(5) 1/11/2024 Charlotte

They were incredible and helpful and quick and awesome. They brought all the right equipment and helped put everything in the right places!

They also gave some recommendations to some local spots! Will definitely use again.

Mover's response:
Thank you for your review Django ! We're here to assist you anytime and appreciate your support. -Erik
- Smart Move, LLC

Service Area

We handle moves within 60 miles of Garner, NC 27529.

We also service the Asheville, Murfreesboro, Charlotte, Washington, Las Vegas, Loveland, Lawton, Mesa, and Wilmington areas - see below for more info.

Get To Know Us

What can a customer expect after booking with you?

After booking with us, our customers can expect a call to confirm all the details and to answer any questions the customer may have.

What can a customer expect on moving day if they hire you?

On moving day, our customers can expect excellent communication prior to arriving. Also, we will always be on-time, guaranteed.

How should a customer prepare for moving day?

Our customers should prepare by letting us know all the details of their move so we can give the best options and tips to make their move seamless.

What types of moves have you handled?

We are experienced in and ready to handle local moves, long-distance, residential, commercial, office, military, and jobs requiring 50+ movers. We handle nationally selected VIP moves.

What's your favorite part about being a mover?

My favorite part about being a mover is meeting new people everyday. Some of these relationships have lasted over 15 years!

What training do you provide your crew members?

Our training consists of live experience at our warehouse before going in our customers' homes.

Local Mover Policies

Same Day Moves

We charge an extra 20% for same day requests.

Next Day Moves

We accept next day requests at our normal rates.

Refunding Unused Time

We refund up to one unused hour over our min..

Extra Hours

We can always stay at least 2 hours over the prebooked time.

Moving Equipment

Face coverings and gloves:
[not available at all locations], (upon request, no fee)
Furniture dolly or straps:
Brought to every job at no charge. [varied pricing/options by location]
Hand tools for assembly:
[not available at all locations], (always included, no fee)
Hand truck:
We bring dollies to every job at no charge. [not available at all locations], (always included, no fee)
Plastic wrap:
[not available at all locations], ($30.00/ea.)
Rope:
Available upon request. [not available at all locations], ($10.00/ea.)

Hours

Sunday: 9:00 AM - 7:00 PM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 7:00 PM
Hourly Price
$85/hr
for 2 movers after 2 hr min
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