BingServ - A Local Conklin Moving Company

Bottom line: you failed to provide enough padding.

Thank you for your business AnnMarie, sincerely, and we truly feel terrible that this happened. It pains me to think of so many antique and personal items of yours being damaged like that. However, please forgive me, but I have to be frank here about the futility of the situation you put us in as service providers. The team does know how to pack a truck - your crew members had 3 years experience each. You were moving out of state and gave the team no more than 8 blankets / furniture pads for the entire 26ft truck (packed wall to wall for every inch with your "antiques"). Teams are unable to provide you with blankets to move out of state with - they are typically rented by the customer in situations like this. When loading someone for a long distance move, we provide rope and plastic wrap to secure your furniture blankets around your belongings to protect your things. There were a number of occasions (several, because we were perplexed) when we approached you with the impossibility of this unpadded situation, extremely concerned for the safety of your things. You had a lot of items and pieces that HAD to be stacked atop one another because as you eventually frantically demanded "it all has to fit!" "it all has to go!". At one point, after everything that could be fit into the truck was packed in - a family member continued to add never before seen items - things with no protection (for instance: an acoustic Fender guitar in mint condition, with no case!) where were we supposed to put that? There is no magic that can be performed when you are travelling long distance in a packed out truck with no blankets provided. We explained the need for them in our initial contact, and throughout the loading process. Im so sorry this happened to your things. An added note - these two people worked non-stop without taking a break for five hours attempting to detail this pack under these conditions. We have been doing this for years - nobody packs the same 26 foot truck full of the things you had (plus furniture you claim to have had to throw out because of our incompetence - where would that have fit in the truck?) with this amount of padding AND unloads them in four hours with no damage? We are a 5-star service that does this for a living, and that is just borderline physically impossible.

If you are reading this and planning a move, please be sure to protect your valued belongings by renting a sufficient number of furniture blankets/pads for your valued household goods, as advised when ordering. They can be rented from the transportation company (PODs, U-Haul, Penske, etc). Thank you.

- BingServ