Get it Done Moving Service - A Local Fayetteville Moving Company

Dear Cruz/Osborne Family,

First and foremost, please accept our deepest condolences for the loss of your grandfather. We understand the emotional and time-sensitive nature of handling an estate and moving during such a difficult period, and we truly regret any additional stress this experience may have caused.

We want to address some of the points raised in your review. We understand that you were concerned about the efficiency of the move and the condition of the service provided. To clarify, the team was sent to assist with packing and moving a 1946 sq ft home into a 16' truck. During the move, our team communicated that a larger truck was required to fit all of the items, especially larger items such as lawn mowers. However, we understand that due to the urgency of the situation, there were some constraints regarding time and available space.

Additionally, the order was booked via a third-party platform, and the payment made does not go directly to our company. The rate of $20 per hour per mover is standard in our area and above the average pay for movers locally, which we believe reflects the effort our team puts into their work.

Regarding the serious accusations of theft, we take these matters with the utmost seriousness. All of our team members undergo thorough background checks before being assigned to any jobs. Both of the crew members involved in your move have denied any wrongdoing, and they confirm that you did, in fact, gift them remote control cars, which they were grateful for. However, the allegation of a stolen collector's car collection was not previously mentioned, and there seems to be a discrepancy in your review, as the third-party platform reports a stolen baseball card collection, not a car collection. This is the first time we've been made aware of any claim regarding a car collection, and we take these allegations seriously.

We have conducted an internal investigation into this matter, and both crew members continue to deny taking anything. If you have further details or evidence regarding the alleged theft, we encourage you to contact us directly so that we can work with the appropriate authorities to resolve this issue.

We value our customers’ trust, and we are committed to resolving any issues promptly and fairly.

Once again, we are truly sorry for any distress this experience has caused and we are committed to ensuring this matter is handled with integrity and care. Please don't hesitate to reach out directly for further discussion.

- Get it Done Moving Service