Hire Movers in Grapevine

Darrell and his crew did an excellent job. They were very professional and everything was moved at a fast pace. He was honest, and he even made sure to refund me some of the unused hours which I appreciate greatly! We will be using Darrell and his crew again for the move out. Thank you very much! With that said we will not be going through HireAHelper or Moving Staffers Marketplace. As far as HireAHelper, I felt that their representative tried to not refund me the money back for unused hours. Several times in the conversation (me and Darrell both on the phone with the representative) they tried to make me believe that Darrell was only going to agree with refunding so many hours. I had already spoke to Darrell, and we agreed that I deserved money back because he didn't take as long to move my son. I already knew how many hours Darrell worked. HireAHelper overcharged and over booked the moving hours (booked 6 hours when it only took at the most 3 hrs. or less), and they wanted to keep the extra money for there profit. Shame on them! I believe in honesty, doing the right thing, and not cheating people. I will NOT book a move through HireAHelper again. I will find and call the movers directly. Honesty is the best policy!!! Yes, in the agreement it does states all unused hours are not-refundable. This is were they get you. We are estimating hours that it takes to move a family. How is anyone suppose to know exactly how many hours to move? I was relying on the representative to help me estimate the hours. I will not do that again. People always estimate the lower hours to move - you can always add hours. Instead, they overbooked the hours wanting to keep the extra money. Bad deal!! The only way that I got refunded some of my hours back was because of Darrell my mover. He spoke up for me, and he did the right thing. I believe that Darrell was fair. Special Note: The issue was with HireAHelper or Moving Staffers Marketplace.