Finesse Moving - A Local Carson Moving Company

I understand it was not the best interaction but if you’re going to leave a review please tell the full truth is all I ask. We had no reason to hurry or rush your move because you were our only move that we had at the time. When we arrived you already had an attitude the whole time even referring to us as “you people”. Yes your bed Frame did have a piece of wood that came off while we were taking it apart because it wasn’t fitting in assembled so to avoid “forcing it in” I showed you how that piece could be repaired with a simple fix with wood glue and told you that is common with IKEA furniture it meant to be built and stay at one place is what I told you I didn’t tell you that the furniture was cheap. You provided a few blankets I asked you if you wanted us to save them for anything in particular you said no so I used sparingly on the items that needed them the most or whatever had something going on top of it. The straps you provided were not made for the pods but I still made a work and used it at the end to ensure that the load did not shift, all those straps were not even necessary. You waived your hand at us angrily yelling to “just get the stuff in” so yes I did say “I don’t know who you are talking to like that” because we were not speaking to you in that kind of way at all. This thing with the walls is all brand new to me because we we did not touch them, there wasn’t anytime big enough that would have even damaged the walls bringing everything down. Even if that was the case it’s a small fix I would would have worked that out with you then and there by either compensating you or to Home Depot and getting the items to patch everything, our goal is to return your things the way is was before we got there so we fix any type of damage that was not there before we arrived. When I tried to speak to you about it at the end apologized for for bed frame piece coming off and the back and forth you continued to be belligerent, even my partner who wasn’t saying anything the whole time even told you that’s not not how you speak to people. I don’t know if that’s what you call de escalating the situation you telling us “to get out or here” at the end when I asked you “if there is anything we can do make things right” so that you are happy instead you waived you again hand again with the same gesture and said get out of here, so why would I asked you for a review or gratuity. At ten very begging after introducing ourselves I said if you are happy with us at the end any reviews or gratuity is appreciated so you used that comes on here and say what just said in an attempt to put my business down. This is totally not true, we do not break people things or rude to our customers and we have plenty of reviews and repeat clients that will attest to that. This seemed like a personal issue more than anything because everything could have been easily resolved but you refused and chose to use that energy on this review instead

- Finesse Moving