Tip Top Movers - A Local Durham Moving Company

Thank you for your review, Megan.

As a part of our customer service, we focus highly on quality and cost savings. We are aware and sensitive to the fact that people move for various reasons. We celebrate with customers when they are moving into a new home, and it affects us when people are moving for other reasons like they're unable to care for themselves, a spouse has transitioned, etc. We are not only movers, we are people with shared experiences. As a result, we give respect to all customers no matter their race, gender, creed, national origin, sexual orientation, religion, etc.

Part of this high-quality customer service includes calling customers prior to the move to confirm their readiness. If customers state they are not ready, we try to reschedule at a more convenient day and time as we are aware that moving can be a challenging process. When I called you the prior day, you confirmed that you were ready. However, upon arrival on the moving day, this was not the case as you were still packing boxes. This is supported by your statement in your review.

The importance of having everything packed is because the moving process is strategic. It requires looking at everything that needs to be loaded compared to the space in which it is to be loaded. This helps confirm that there is enough space, and if loaded correctly, it could also help save money to decrease the number of pods or moving containers.

You had 5 pods and one 26-foot truck that needed to be loaded. There were 3 moving companies that were hired prior to us, and 1 moving company was present while we were there. The first task on our arrival, per your request, was to reload one of the 5 pods to correct what was previously done by another moving company. The moving process requires organization, and had our company been involved earlier in the process to help you properly plan this move, it may have cost you less time and eliminated your frustration.

There is no money great enough to deal with disrespect which is why we chose not to work beyond the 2 hours for which you hired us although it was offered to us. While we come into contact with personal items and we are invited into people's lives during the moving process, we are a business, and we maintain professional boundaries in spite of a customer's inability to do so. Through your words, you solidified why we did not work beyond the 2 hours for which we were hired.

I wish you the best in life. Thank you, again.

- Tip Top Movers