Step By step logistics - A Local Woodbridge Moving Company
Woodbridge, VA / Moving services within 50 miles
Booked on 1,149 moves through HireAHelper
Open Today - 7:00 AM - 8:00 PM
4 years in business
Woodbridge, VA / Moving services within 50 miles
Booked on 1,149 moves through HireAHelper
Open Today - 7:00 AM - 8:00 PM
4 years in business
One of Woodbridge's Favorite Moving Companies
A Note from HireAHelper
We love working with Step By step logistics because they pride themselves in taking care of their Woodbridge, VA neighbors. After several years moving in and around Woodbridge we believe you'll love working with them too!
Relocation with Step By step logistics
We Have Excellent Moving Crews that are Experienced with Moving HEAVY & DIFFICULT Objects. We provide Safe Labor Services for Your Home Move & Even your Business! Let Us take you Stress away with Our Reliable Crew.
Credentials
Uniformed Crews:
Moving Reviews
Real Woodbridge area customers. Unedited, unfiltered reviews of Step By step logistics.
Chris K
Alex and crew were fantastic.
Rebecca S
Alex and his team were outstanding!!! Punctual, communicative, careful but efficient, friendly, hard working, respectful. The whole process start to finish was much easier and better than I had anticipated. I would 100% recommend. Could not be happier.
Edward F. P
Most impressed with the punctuality and professional hustle the guys displayed. Truly appreciated and will definitely refer this team back to all of my associates and friends/ family….. Edward & Shatr’on Pimble…..
Sharron P
I truly appreciated the hard work the men did for My Family and I. "AWESOME JOB GUYS! I will definitely recommend the service to others! Thanks again!
Bradley P
UPDATED REVIEW based off of Step by Step Logistics' response:
Simply said, WOW. Yes, you are correct about two things:
1) I was cursing. Anyone would be upset if their move started over 3 hours late and their moving coordinator stopped responding the day of. Would you like to show proof of that as well? Note that I moved on the last day of the month, since there were several move outs happening on the same day, a fine was imposed on me for delaying other residents' move out.
2) Yes, you should have canceled the job. It would have saved me all of the stress that I've endured. "Here we go" is quite an interesting phrase. Noted!
Regarding their claim that I did not have straps, this is true. HOWEVER, I am not a professional mover. I have never done a cross country move. As an inexperienced mover, one would hope that the EXPERIENCED movers would inform their client that additional support/security is needed. Had I been informed that the wood door & lock holding my items in place would not suffice, I would have purchased said straps. Furthermore, if I did not have straps, which the movers did see, then my items should have been stacked in a manner that would cause little to no damage. I've spoken with several other movers regarding the circumstance and every one of them were gobsmacked that this was not mentioned to me. Again, I am not a professional mover.
I went with your company because Hire Helper sold Step by Step Logistics as a 5 star company, which is laughable at this point, even your response does not reflect that. I tipped the movers because I AM NOT CHEAP. I always stand by doing the right thing, no matter what my experience is.
Also, you stated that I changed my review? The below review was my first and only. I spared giving you a rating after my initial experience, but definitely had to forewarn others once my items arrived damaged to Texas (from DC and not Virginia like you stated).
I'm more than sure they will be working overtime to try to get "honest" reviews in, but rest assured, in my heart of hearts I know what my experience was. That said, I hope they have learned from their SEVERAL mistakes. .
Original Review:
If you don't read any other review, READ THIS ONE;
My movers (Alex and two others) were over 3 hours late for my move. The coordinator (Vanessa) completely abandoned me the day of when I was asking for status updates. Note that they "read" the initial invoice wrong when the top of it clearly stated the correct time. The coordinator did not take the time to inform them of such.
I had a cross country move (DC to Austin). Step by Step logistics handled loading up my items. Again, movers were over 3 hours late. Although they do not provide straps for large trailer moves, they proceeded to load my items into the trailer by stacking in places that they should not have. If you are not experienced in moving, please hire people that are actually PROFESSIONAL MOVERS and will help guide you so that you are WELL INFORMED.
Also, do not use hire helper as well, as they are a middle person, and could careless about damages to your property. HIRE SOMEONE LOCAL!
I have over $5,000 in damages to furniture and personal items of great quality. Do not reserve this company. They will quote you "5 stars" but they are more align with a "-1".
Rob M
Exceptionally timely and helpful. The work was done efficiently while keeping me informed through the entire process. Great attitude from each of them. I WILL use them again when the opportunity exists.
Thank you
Mary K
They did a great & efficient job unloading our pod.
Mark B
They were great did everything we asked
Sharon T
Highly recommend. Very communicative and punctual. Extremely personable and took instructions well. Everything is where it needs to be in a three level house.
Sharlis A
]Step By Step Logistics were the real lifesavers during my epic three-level townhouse to packing cube move! Their communication was smoother than freshly laid carpet, keeping me informed every step of the way. They treated my walls and property with the respect a museum curator shows priceless artifacts. Even the most unique moving quirks were met with endless patience and a can-do attitude. On top of that, they stuck to the timeframe and price like glue, with no hidden fees or last-minute surprises. But the awesomeness didn't stop there! They even swooped in like packing cube superheroes to help with last-minute items. If you're looking for movers who are a five-star blend of professional, efficient, and genuinely helpful, look no further than Step By Step Logistics! They'll have you singing their praises (and maybe even doing a happy dance) in your new, perfectly packed cube! Stress levels went down significantly. Thank you to them!!!
Service Area
We handle moves within 50 miles of 19050 Fuller Heights Rd, Triangle, VA 22172.
Get To Know Us
What can a customer expect after booking with you?
Professionalism, Speedy Response & All of their needs meet.
What can a customer expect on moving day if they hire you?
They can expect my men to arrive on time to the site.
How should a customer prepare for moving day?
Everything that the customer wants moved should be organized to make the move Simple!
What types of moves have you handled?
We are a very experience crew, we have moved local offices and even 5-6 bedroom homes for some of our clients in the past. We moved very heavy safes, and grand pianos up and down stairs as well.
What's your favorite part about being a mover?
My Favorite part is making the moving process simple for my customer, because most of them are stressed about about the process initially.
What training do you provide your crew members?
How to be to organized the day before & day of the job. We do hands on workshops every Monday on Communication skills, New Techniques for moving & Safe Handling practices.
Step By step logistics Moving Photos
Local Mover Policies
Same Day Moves
We charge an extra 20% for same day requests.
Next Day Moves
We accept next day requests at our normal rates.
Refunding Unused Time
We do not refund for any unused time.
Extra Hours
We can always stay at least 1 hour over the prebooked time.
Moving Equipment
Hours
| Sunday: | 7:00 AM - 8:00 PM |
| Monday: | 7:00 AM - 8:00 PM |
| Tuesday: | 7:00 AM - 8:00 PM |
| Wednesday: | 7:00 AM - 8:00 PM |
| Thursday: | 7:00 AM - 8:00 PM |
| Friday: | 7:00 AM - 8:00 PM |
| Saturday: | 8:00 AM - 8:00 PM |