Smart Move, LLC - A Local Bailey Moving Company

(4.8 out of 5 / 4,231 reviews)

Bailey, NC / Moving services within 60 miles

Booked on 16,309 moves through HireAHelper

4,231 Verified Customer Reviews

Open Today - 9:00 AM - 7:00 PM

20 years in business

Bailey, NC / Moving services within 60 miles

Booked on 16,309 moves through HireAHelper

4,231 Verified Customer Reviews

Open Today - 9:00 AM - 7:00 PM

20 years in business


One of Bailey's Favorite Moving Companies

A Note from HireAHelper

We love working with Smart Move, LLC because they pride themselves in taking care of their Bailey, NC neighbors. After several years moving in and around Bailey we believe you'll love working with them too!

Relocation with Smart Move, LLC

Smart Move Moving & Storage has over 30,000 moves completed! 2018 HireAHelper Dream Team Award. Nationally selected mover for 2020 Military Home Makeover with Montell Williams on Lifetime channel (Marquez family) episode 1. Selected mover for PackRat CEO. Selected mover for PackRat Executives. Selected mover for ArcBest CEO. We have been proudly moving residents since 2004. We are members of the American Moving and Storage Association. All of our movers are professionals, full-time (in fact, for many years), and have passed background checks. We are clean-cut, athletic, polite, and properly trained to provide the best moving experience. We show up on time (15 minutes early is our policy), in complete uniforms and with equipment. We have an A+ rating with the Better Business Bureau. It is in our best interest to provide you with the greatest service possible. We are quality. We are "The Best Movers Around!"

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Credentials

Licensed Business:
License Number
1680907
Issuing City
WILSON
Insured Business:
Policy Number
Available Upon Request
Policy Issuer
Burlington Insurance Company
Uniformed Crews:
I Offer Uniformed Crew Members
Yes
Workers Compensation:
Policy Number
Available Upon Request
Policy Issuer
USI Insurance Services LLC
MC/State License:
MC #
10003881
DOT #
3135057
State Lic/Cert Name
C-2885
State Lic/Cert Number
C-2885

Moving Reviews

Real Bailey area customers. Unedited, unfiltered reviews of Smart Move, LLC.

4.8
4,231 reviews
92%
4%
1%
2%
1%

Preston D

(5) 9/14/2022 Blue Ridge

Very happy with Smart Move LLC. The movers were kind, courteous, respectful and hardworking. There were some very heavy items (a freezer, a dresser, bookcases...etc...) in our "pod" and they had no problem moving them in. I'd definitely recommend them.

SueEllen J

(5) 9/14/2022 Fort Collins

We had two terrific movers. They worked hard and helped us figure out how to load the rental truck. I was very pleased at their friendliness and excellent work ethic.

Laurie L

(5) 9/11/2022 Huntersville

Chris and Tae did a great job unloading our pod. They were polite and professional, worked hard and put everything where we asked them to. They were careful with our items while unloading and moving them. They even checked back at the end to see if anything needed to be moved to a different location. I would highly recommend them.

Mover's response:
Sounds like you experienced a true Smart Move. Thank you so much for the kind review, Laurie!
- Smart Move, LLC

Zuri C

(5) 9/13/2022 Concord

Super helpful and attentive. Friendly and timely.

Mover's response:
Thank you so much, Zuri! So glad we could help make your moving process easier.
- Smart Move, LLC

Michele A

(5) 9/11/2022 Franklin

I've moved several times over the years with various moving companies. Smart Move, LLC was my best experience ever. Hard working, careful of wrapping/packing everything carefully and great attitude going down many flights of steps. I would definitely recommend them. Thanks Russel, Cody and Hunter for the great job!!

Mover's response:
Thank you, Michele! We appreciate you and your business! ~Tiffany
- Smart Move, LLC

Miranda D

(5) 9/4/2022 Aurora

Our move was on Labor Day weekend and we were concerned about the availability of moving services. The three young men that arrived from Smart Move were friendly, professional, and hardworking.
They even stayed ~15 minutes after the allotted time frame to make sure everything was loaded into the truck! So glad that we chose Smart Move.

Erica K

(5) 9/12/2022 Huntersville

They were the best! Offered to help even more than they were supposed too! Amazing and quick. Super nice.

Mover's response:
So glad the team could be of assistance. Thank you so much for the kind review, Erica!
- Smart Move, LLC

Stephanie P

(2) 9/11/2022 Holly Springs

While the two helpers did show on time, they did not bring dollies or straps. The one guy was okay, kinda like moving with your little brother who doesn't really want to be there but hey, he is helping you know? The other guy, Lord where do I begin? First off, I am a proud veteran of 9 years and as every other true veteran knows, there are certain things that show whether someone truly served or if they are stealing valor... Now of course I have no proof and I would help someone wouldn't, but people do... Anyway, my husband had to listen to this guy go on and on about how he served for 15 years and he saw so much stuff and did so much stuff and he is really messed up, he isn't right *WHICH THIS IS AN ISSUE IN ITSELF! This guy is helping to unload my household truck! - Yet, when my husband asked some pretty basic questions, the guy could not furnish any answers. Someone he has a ton of experience moving furniture in the Navy, that's what he did, yet a little while later he seeing my Air Force blues uniform and comments how he used to work on Aircraft - which was my job! - so my husband again asks basic questions and the guy starts to get offended. So yeah, make your own judgement but I was extremely offended. That's #1 and I guess #2. #3 - This same guy keeps saying he doesn't know why he is so tired, he is sorry, he doesn't know why his body is so weak, he isn't usually like this, as he is also coughing all over my belongings and inside my home without a mask on = COVID?! #4 - When I placed the call to HireAHelper, the representative asked me, "What is your heaviest item?" I answered definitely my washer. I was then asked if I had a dryer as well. I stated yes I do but it is no where as heavy as my washer. Then I was asked "Okay and what about your heavy furniture?" I answered that I had a king mattress, adjustable base for is, a sectional that's in two pieces, and other furniture, boxes, and totes but nothing is anywhere near as heavy as the washer. The representative then asked, nothing is over 300lbs correct? I said oh yeah no nothing is 300lbs or over. This information was relayed to the company Smart Move. The guys showed up and started to help unload, my husband was also helping while I was in a room with our two dogs and 6 month old son. The second guy gets on the phone with his boss and starts complaining in front of my husband about how we lied, we have dressers, and a bunch of other furniture, that we hid a giant wall of totes behind all the furniture. I answered the questions exactly as asked by HireAHelper, that's not on us! We have never used a moving company nor a referral service so we didn't know to itemize exactly how many items and how heavy, that is the company's job to ask of us! Yet, this guys took it upon himself to dilly dally, refusing to bring up any totes because they were too heavy, refused to take up an exercise bike because it was too awkward, and even tried to make my husband feel like **** for carrying up a big bag of pillows because "Ha, you would grab something light"... like excuse me?! We are paying you to help us move, we are tipping you as well, and you have the gawl to talk ****?! Oh then this guys asks for some water! ALL OF OUR BELONGINGS ARE PACKED UP! YOU ARE HELPING US UNLOAD OUR ITEMS! So my husband dug through our belongings to find a cup for potential covid stranger to use... this is your job, bring water! So my husband couldn't take it anymore, we paid for 2 hours, they were sent home after 1.5. Then I had to strap my 6 month old to me and help my husband carry all those heavy totes and the exercise bike that those movers, that again we paid and tipped, refuse to move. So then next day, I receive a call from HireAHelper to review how our service went. Well I lay it all out, exactly how I just did here. I get a cold transfer to some random guy, the first representative didn't inform me I was being transferred, I wasn't told who this new guy was, but again I laid it all out. I was put on hold for 30 minutes while he made various phone calls, the call dropped, an hour later I get a call back stating they would refund only $100 as the workers said my husband was the one helping, that I didn't lift anything, I am exaggerating everything and they did work the 2 hours. Obviously offended, you don't know what I did after we sent them home! DO NOT tell me I didn't lift anything!! Like seriously?! Sexist much?! Oh and I let them know this guy was also scamming them for milage, the trip took at most 1 hour and 15 minutes, he was claiming 2 hours. So I said $100 is a slap in the face, after this guys did all these things. Well they don't believe me, they believe their worker, most is $150 or they have to file a claim and that can take 28 days. I said not worth my time but I will be proud to spread the word against HireAHelper, its other 3 associated sites from the same management group AND Smart Move. All a waste of money and time!!!!! DON'T DO IT!!!! USE A DIFFERENT SITE!

Mover's response:
This customer called and requested same-day emergency service. We were on the jobsite within two hours. Two great movers completely unloaded their truck to the 3rd floor in the rain, did a great job, and the customer tipped them. We have pictures of course. The customer called the next day on Sunday morning demanding a full refund, making fruitless accusations, which were rightfully denied. We have no control over HireAHelper phone customer service. Also, the wife was never there. We never saw her. This customer just wanted to get free service.
- Smart Move, LLC

John A

(5) 9/10/2022 Atlanta

The team was fantastic a extra shout out to Kameron his leadership and communication was outstanding! Certainly an asset to your firm

Jay K

(5) 9/9/2022 Cornelius

My job consisted of moving large master bedroom furniture from the main floor to the 2nd floor. The crew showed up on time and sent me a text 30 minutes ahead so I could be ready. They worked hard moving very heavy furniture. When a few pieces wouldn't fit, they tried every angle. The team had a great attitude and were hard working. I'd use them again and highly recommend them.

Mover's response:
So glad we could help with the rearrange, Jay! Thank you so much for the thoughtful, kind review!
- Smart Move, LLC

Service Area

We handle moves within 60 miles of Garner, NC 27529.

We also service the Asheville, Murfreesboro, Charlotte, Washington, Las Vegas, Loveland, Lawton, Mesa, and Wilmington areas - see below for more info.

Get To Know Us

What can a customer expect after booking with you?

After booking with us, our customers can expect a call to confirm all the details and to answer any questions the customer may have.

What can a customer expect on moving day if they hire you?

On moving day, our customers can expect excellent communication prior to arriving. Also, we will always be on-time, guaranteed.

How should a customer prepare for moving day?

Our customers should prepare by letting us know all the details of their move so we can give the best options and tips to make their move seamless.

What types of moves have you handled?

We are experienced in and ready to handle local moves, long-distance, residential, commercial, office, military, and jobs requiring 50+ movers. We handle nationally selected VIP moves.

What's your favorite part about being a mover?

My favorite part about being a mover is meeting new people everyday. Some of these relationships have lasted over 15 years!

What training do you provide your crew members?

Our training consists of live experience at our warehouse before going in our customers' homes.

Local Mover Policies

Same Day Moves

We charge an extra 20% for same day requests.

Next Day Moves

We accept next day requests at our normal rates.

Refunding Unused Time

We refund up to one unused hour over our min..

Extra Hours

We can always stay at least 2 hours over the prebooked time.

Moving Equipment

Face coverings and gloves:
[not available at all locations], (upon request, no fee)
Furniture dolly or straps:
Brought to every job at no charge. [varied pricing/options by location]
Hand tools for assembly:
[not available at all locations], (always included, no fee)
Hand truck:
We bring dollies to every job at no charge. [not available at all locations], (always included, no fee)
Plastic wrap:
[not available at all locations], ($30.00/ea.)
Rope:
Available upon request. [not available at all locations], ($10.00/ea.)

Hours

Sunday: 9:00 AM - 7:00 PM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 7:00 PM
Hourly Price
$95/hr
for 2 movers after 2 hr min
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