Smart Move, LLC - A Local Bailey Moving Company

(4.8 out of 5 / 4,268 reviews)

Bailey, NC / Moving services within 60 miles

Booked on 16,473 moves through HireAHelper

4,268 Verified Customer Reviews

Open Today - 9:00 AM - 7:00 PM

20 years in business

Bailey, NC / Moving services within 60 miles

Booked on 16,473 moves through HireAHelper

4,268 Verified Customer Reviews

Open Today - 9:00 AM - 7:00 PM

20 years in business


One of Bailey's Favorite Moving Companies

A Note from HireAHelper

We love working with Smart Move, LLC because they pride themselves in taking care of their Bailey, NC neighbors. After several years moving in and around Bailey we believe you'll love working with them too!

Relocation with Smart Move, LLC

Smart Move Moving & Storage has over 30,000 moves completed! 2018 HireAHelper Dream Team Award. Nationally selected mover for 2020 Military Home Makeover with Montell Williams on Lifetime channel (Marquez family) episode 1. Selected mover for PackRat CEO. Selected mover for PackRat Executives. Selected mover for ArcBest CEO. We have been proudly moving residents since 2004. We are members of the American Moving and Storage Association. All of our movers are professionals, full-time (in fact, for many years), and have passed background checks. We are clean-cut, athletic, polite, and properly trained to provide the best moving experience. We show up on time (15 minutes early is our policy), in complete uniforms and with equipment. We have an A+ rating with the Better Business Bureau. It is in our best interest to provide you with the greatest service possible. We are quality. We are "The Best Movers Around!"

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Credentials

Licensed Business:
License Number
1680907
Issuing City
WILSON
Insured Business:
Policy Number
Available Upon Request
Policy Issuer
Burlington Insurance Company
Uniformed Crews:
I Offer Uniformed Crew Members
Yes
Workers Compensation:
Policy Number
Available Upon Request
Policy Issuer
USI Insurance Services LLC
MC/State License:
MC #
10003881
DOT #
3135057
State Lic/Cert Name
C-2885
State Lic/Cert Number
C-2885

Moving Reviews

Real Bailey area customers. Unedited, unfiltered reviews of Smart Move, LLC.

4.8
4,268 reviews
92%
4%
1%
2%
1%

Damaris A

(5) 9/6/2021 Chapel Hill

We hired two helpers to unload a POD container. They arrived right on time. Because of POD placement issues, the job was more complicated than what I had initially described. They had no issue with the change and assured me they could get it done. They worked very quickly and efficiently and finished a job I thought would take 4 hours in 2 1/2 hours. Extremely professional, polite and careful with our belongings. Would definitely hire again!

Mover's response:
Thank you, Damaris! We treat our customers like our own! When you are ready to move again, give us a call! ~Tiffany
- Smart Move, LLC

Christine S

(2) 9/1/2021 Raleigh

Were they on time? Yes, and called 25 mins out to let me know they'd be arriving soon. They used the call time as the job start time, which needed to be corrected upon signing for the billing.
Were they prepared? Prepared as in they showed up wearing the shirts and looking the part. I would suggest some additional training for this team.
Did they work hard? 1 of the 3 (The $121 an hour included 2 movers. They sent a 3rd.)
Were they worth the $? No.
Why? For $121 an hour, the expectation is professional movers. These guys were sloppy and careless. Boxes were dropped in front of me (from the truck to the concrete), with blank looks afterwards. Wrapped furniture was stripped prior to unloading from the truck. Very disappointed.
Would I use them again? No. Even if they were free, I would decline.
Would I recommend them? Absolutely not. Overpriced, inexperienced, and unprofessional.

Mover's response:
Hi Christine, I'm surprised by your review! This was a really small job, unloading a 15' rental truck, that didn't take the entire two hour minimum. We called when on the way, arrived in uniform, and sent an extra mover with dollies and tools. Also, we did a follow-up call with you on 9/1 at 10:12am; we left a voicemail for you. We didn't get a call back with any of these concerns. It's customary to unwrap furniture in the truck before unloading because it's a safety hazard to carry it wrapped. There doesn't seem to be any claims of damage.
My deepest apologies you were unsatisfied. We do wish you would've given a chance to talk to us about it. Contact us anytime. ~Billy
- Smart Move, LLC

Douglas M

(5) 9/7/2021 Greenville

The guys were professional in every way and friendly. I would recommend them highly..thx so much for a job well done??

Cason W

(5) 9/4/2021 Durham

On time, prepared, and so quick!

Mover's response:
Thank you for the review, Cason! ~Tiffany
- Smart Move, LLC

David D

(5) 9/6/2021 Durham

They were a great crew and made quick work of unloading our truck!

Mover's response:
Thank you, David, for the review! ~Tiffany
- Smart Move, LLC

Barbara M

(5) 9/5/2021 Bath

My Hire A Helpers, I believe their names were Cory & Cary, did a fantastic job unloading our moving van during our recent move to Bath. Prompt, professional, courteous, ever mindful of the items they were moving.
Would definitely use them again in a future move.

Stephen L

(5) 9/4/2021 Asheville

Logan and Lucio were awesome! Showed up on time and were extremely efficient in the time that was scheduled. Very friendly and hardworking guys. Took much needed stress out of the moving process.

Les P

(5) 9/4/2021 Hendersonville

Great Job. They were on time and worked very hard. Completed job within the 2 hours allotted.

Carolina M

(5) 9/4/2021 Chapel Hill

Awesome movers, very efficient and professional! Will be using them again for sure!

Mover's response:
Thank you for the review, Carolina! When you need us again, give us a call we would love to help! ~Tiffany
- Smart Move, LLC

Dalton F

(5) 9/3/2021 Campobello

Excellent job

Service Area

We handle moves within 60 miles of Garner, NC 27529.

We also service the Asheville, Murfreesboro, Charlotte, Washington, Las Vegas, Loveland, Lawton, Mesa, and Wilmington areas - see below for more info.

Get To Know Us

What can a customer expect after booking with you?

After booking with us, our customers can expect a call to confirm all the details and to answer any questions the customer may have.

What can a customer expect on moving day if they hire you?

On moving day, our customers can expect excellent communication prior to arriving. Also, we will always be on-time, guaranteed.

How should a customer prepare for moving day?

Our customers should prepare by letting us know all the details of their move so we can give the best options and tips to make their move seamless.

What types of moves have you handled?

We are experienced in and ready to handle local moves, long-distance, residential, commercial, office, military, and jobs requiring 50+ movers. We handle nationally selected VIP moves.

What's your favorite part about being a mover?

My favorite part about being a mover is meeting new people everyday. Some of these relationships have lasted over 15 years!

What training do you provide your crew members?

Our training consists of live experience at our warehouse before going in our customers' homes.

Local Mover Policies

Same Day Moves

We charge an extra 20% for same day requests.

Next Day Moves

We accept next day requests at our normal rates.

Refunding Unused Time

We refund up to one unused hour over our min..

Extra Hours

We can always stay at least 2 hours over the prebooked time.

Moving Equipment

Face coverings and gloves:
[not available at all locations], (upon request, no fee)
Furniture dolly or straps:
Brought to every job at no charge. [varied pricing/options by location]
Hand tools for assembly:
[not available at all locations], (always included, no fee)
Hand truck:
We bring dollies to every job at no charge. [not available at all locations], (always included, no fee)
Plastic wrap:
[not available at all locations], ($30.00/ea.)
Rope:
Available upon request. [not available at all locations], ($10.00/ea.)

Hours

Sunday: 9:00 AM - 7:00 PM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 7:00 PM
Hourly Price
$85/hr
for 2 movers after 2 hr min
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