PROMOVE - A Local Manhattan Moving Company
Manhattan, NY / Moving services within 10 miles
Booked on 4,118 moves through HireAHelper
Manhattan, NY / Moving services within 10 miles
Booked on 4,118 moves through HireAHelper
One of Manhattan's Favorite Moving Companies
A Note from HireAHelper
We love working with PROMOVE because they pride themselves in taking care of their Manhattan, NY neighbors. After several years moving in and around Manhattan we believe you'll love working with them too!
Relocation with PROMOVE
Your experienced movers are mostly Actors, Singers, Musicians and Artists supplementing our income. On time, efficient, careful & courteous. Never a "stairs fee" or any hidden fees. We strive to provide 5 star service on every move. We are careful who we send into your home, around your family and to handle your property, we offer background checked helpers, checked through Hireahelper. INSURANCE through Hireahelper covers goods while being handled by our helpers up to $.60 per pound (policy must be activated by completing an inventory form). Full coverage insurance also available through Hireahelper. We'll never leave you stranded! If late we'll send extra helpers to make up time at no cost when possible. Thanks for considering us, we appreciate it.
Credentials
Uniformed Crews:
Moving Reviews
Real Manhattan area customers. Unedited, unfiltered reviews of PROMOVE.
Cameryn M
My two movers were on time, patient and efficient in getting the job done.
Madison C
Very professional and incredibly efficient. Would definitely recommend!
Jennifer G
I can not say enough good about the movers! They showed up early worked hard and were super careful with our belongings!
Kevin G
TLDR: moving guys were fine. Company communication and logistics were a dumpster fire, then they charged me extra for it.
A few days before the move, I got a message from HireAHelper to call PROMOVE to confirm the moving date and time. I called and texted multiple times and got no response. I was scrambling to replace them at the last minute until finally, the night before Kirk texted and confirmed for “at or around 12pm”. At around 2:30 1 guy showed up (I booked 2). He moved what he could on his own but we were stuck on the big stuff until the second mover showed up at 4:20pm (over 4 hours late). Once the job was done, they put me on the phone with their boss who charged me for an extra hour—the job would have been done within the scheduled window if both guys actually started at the same time and could have worked together.
Logistics on Memorial day was indeed a dumpster fire, because it was a holiday we had multiple team members making themselves unavailable, then the assigned crew got stuck on an earlier job. Pulling people from their holiday plans is nigh on impossible, so our normal multiple layers of redundancy with backup personnel was depleted and I had to hire an emergency crew to complete the job. Even HIREAHELPER couldn't find a crew.
I was unaware you were charged overtime in that way, I was only told the job went over an hour. You should not have been assessed overtime. You didn't speak to the boss, I was not aware of that details before this review and you will be refunded. Ultimately my fault. Always disappointing to hear of a bad experience, So sorry, I will tighten up and do better.
Jeffrey B
The first guy showed up 2 minutes early and was nice. The second guy showed up 30 minutes late and was rude.
James C
The good: on time (well, over an hour early), respectful and responsive staff
The not-so-good: lack of advanced planning or preparation; inefficient with time as if to intentionally slow pace to fill more hours; and poor attention to fragile items.
We would NOT use them again or recommend them.
Additional detail: Before the move, I specifically asked if helpers would come with a furniture dolly or whether I should rent one. They said the crew would bring one but they came with nothing. They spent excess time in the pod arranging items and became annoyed as I helped carry items to the pod. They stacked vulnerable items on hard surfaces and became annoyed when I added padding to protect exposed wood and metal. We were told several times that we were interfering with their "system," which we tried to respect. All would have been easier if they were efficient with time and attentive to fragile items.
Ultimately, the cost of our move doubled since extra hours are charged per mover.
Service Area
We handle moves within 10 miles of Manhattan, NY 10016.
Local Mover Policies
Same Day Moves
We charge an extra 10% for same day requests.
Next Day Moves
We accept next day requests at our normal rates.
Refunding Unused Time
We do not refund for any unused time.
Extra Hours
We can always stay at least 1 hour over the prebooked time.
Moving Equipment
Hours
| Sunday: | 9:00 AM - 5:00 PM |
| Monday: | 8:00 AM - 8:00 PM |
| Tuesday: | 8:00 AM - 8:00 PM |
| Wednesday: | 8:00 AM - 8:00 PM |
| Thursday: | 8:00 AM - 8:00 PM |
| Friday: | 8:00 AM - 8:00 PM |
| Saturday: | 8:00 AM - 8:00 PM |