We Pick Things Up and Put Them Down - A Local Philadelphia Moving Company

Thank you, Greg, for your 5-star rating and positive feedback! We're delighted that Karim and our crew provided you with fantastic service. If you ever require assistance in the future, please don't hesitate to reach out. Your satisfaction is our priority!

- We Pick Things Up and Put Them Down

Thank you, Gerald, for leaving a 5-star review for your recent service with Karim and Shamir. We're thrilled they were punctual, organized, quick, and efficient in assisting you. It's great to know they also provided valuable input on room organization. Your recommendation means a lot to us, and we're here to help anytime you need assistance in the future.

- We Pick Things Up and Put Them Down

Thank you, Kristi, for your fantastic 5-star rating and kind words! We're delighted to hear that you found our service excellent. Your recommendation is greatly appreciated. If anyone you know is planning a move, please feel free to refer them to us. We're here to provide top-notch assistance whenever needed.

- We Pick Things Up and Put Them Down

Thank you, Andrew, for your 5-star rating and your positive feedback! We're thrilled to hear that our team did a great job, moved everything efficiently, and handled your belongings with care. If you ever require our assistance in the future, please don't hesitate to reach out. Your satisfaction is our priority!

- We Pick Things Up and Put Them Down

This is Karim Savage, the owner; I apologize on behalf of everyone at We Pick Things Up and Put Them Down. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers.

Until then, please accept my sincerest apologies on behalf of everyone on the team.

I sincerely apologize for the inconvenience you encountered during your recent move. Your feedback is important to us, and I would like to address the concerns you raised regarding the securing of items and their placement within the moving truck.

To provide the best assistance possible, please provide more detailed information and photographs of any damaged belongings for our assessment. This will aid us in processing any potential insurance claims effectively. Your cooperation and valuable input are greatly appreciated.

I want to emphasize that your father, rather than our team, oversaw the securing of items. Regarding furniture pads, a limited number remained, which were employed for safeguarding a glass table. Our lead communicated constraints that necessitated carefully placing certain things, which were shared with you.

I understand the timing discrepancy and the presence of other movers on-site due to the scheduled 1 PM start time. Throughout the activity, your father actively secured items with a "plane knot." Furthermore, one of our team members dismantled the bed. At the same time, another moving company utilized the elevator because, as you mentioned, your reservation wasn't scheduled until 1 PM, providing you the needed packing time.

We also want to assure you that we have pictures documenting the load layer by layer, showing the placement of items in the truck.

Should you require further assistance or clarification, please do not hesitate to reach out. Sharing photographs and additional details would be beneficial for comprehensively evaluating the situation.

Additionally, I'd like to mention that communication is vital to us. You've frequently reached out via text before your appointment, and I regret that we couldn't connect effectively this time. We take your concerns seriously and remain committed to addressing them rather than seeking attention. We are dedicated to achieving a resolution that meets your satisfaction.

Thank you for your understanding and cooperation as we work towards a resolution.

Best regards,
Karim Savage

- We Pick Things Up and Put Them Down