PODS® Reviews
The POD leaked while it was sitting in my driveway and many pieces of furniture was wet. The drawers of the entertainment center was saturated and all the books and puzzles in the drawer could not be salvaged. My granddaughter spent close to an hour trying to dry it out with a blow dryer. Queen mattress was wet. My china cabinet that is over 40 years old had water in it. The company wanted pictures of everything but how do you have time for that? The roof of the POD was cracked and the lip of the roof that comes down over the sides had come detached on both ends and a few places on each side. At this point I would never recommend PODS to someone no matter the convenience.
We chose PODS to simplify the moving and storage of our things for a few months. From start to finish the folks at PODS were great to work with. We had excellent customer service and they answered all of my questions effectively. It was quite easy to schedule and retrieve the POD when it was needed.
Good: Easy to work with re: getting quote and scheduling, decent price compared to others, drop-off/pick-up was exactly when expected. Bad: Some items got wet and ruined during cross-country trip. Drop-off driver was very careful to avoid plants next to driveway, and ensure POD was level and easy to access. Customer service staff is very nice on phone.
i was quoted one price but seem each time i called there was a new added price. i did ask for one price over all that i thought i was givin after being loaded up and pretty much stuck i had too pay more money over all also found new charge on my visa that was not explained too me i am not happy about that
I researched online and was planning on going with U-haul, but I had a few more questions that needed answered. When I called to get an estimate from PODS I got the entire price, but when I called U-haul I got an estimate that did not include everything ( lady I talked to repeatedly told me during the call this price does not include everything.) I am so glad I went with POD. From the time I booked until they picked up the empty POD from my destination they were extremely helpful and answered all my questions. I knew what to expect and they delivered. I would highly recommend them if you are planning on moving. Also, I used their service online to book some movers to unload and they were just as good.
The driver was fantastic! However, I did not ask about how to access my POD once it gets stored..my bad. It was a real surprise to find out I can't get to my stuff on Sunday - the office is CLOSED!! What's with that? Also hours for access are 7:30 to 3:30. How does that serve people who work? closed on Wednesday, but at least that's understandable.
PODS has a great process! Everything went beautifully. Unfortunately, we underestimated the size needed, and had to rent a U-Haul truck at the last minute, and will need to get an additional unit at the destination location. Otherwise excellent! I've used PODS several times and will continue to do so~
The PODs were clean and came on time and were taken on time. The drivers were professional and accurate in placint the PODs. If I had a complaint it was with customer service. Some of the information provided did not seem to apply to the real world. E.G., I was told that my city required a permit to put a POD on the street. When I checked with the city, it turned out that was only true if I blocked a lane, not if I put them in the parking place in front of my house. Also, they were not very good of providing timely invoices. I almost broke my credit card limit because ot this lapse.
I would highly recommend PODS. I called other moving companies which were more than twice the cost for less services. With PODS, I was able to pack the units and store my belongings until I had them shipped from CO to TX. Everything arrived in perfect condition. The drivers were all very courteous, and on time during each leg of the move.
PODS never failed me throughout my entire move. Their staff was knowledgeable, clear and concise, and made sure that I understood the whole process. When I needed to change the delivery date and final pick-up of my PODS, it was very simple and executed perfectly. They were extremely easy to work with, took good care of my possessions, and when you are moving that is exactly what you are looking for in a company.
The PODS company was easy to deal with. Pick up and delivery of the POD went smoothly and the price was competitive. Having transport and storage in one was the most convenient for our needs and saved much trouble. The cost of storage with PODs seems a little expensive, but since you get that convenience it was worth not having to move our stuff multiple times. I would definitely use this service again and recommend it.