PODS® Reviews
Using PODS probably made this one of the easier moves I have been through. The POD agent I spoke to helped me select the correct size POD for my move, the POD arrived on time for loading and unloading, and they even arranged for final pick up of the POD the next day. The only thing that would have made the move easier would have been if it were possible to receive delivery notifications earlier than the night before. Earlier notification would have made coordinating with the people who were helping me load/unload.
PODS failed to deliver the container on time as promised. I had to call and insist on speaking to 2 supervisors to find out they had a hydraulic problem. Had they simply stated the problem, the movers could have been rescheduled and avoid the fiasco. they made me feel like I was the problem. The cost was over $3700 /3000 miles. I won't be using their service again.
So far all I have seen with our PODS company is the delivery process, and that was very good. Tomorrow is the big day when they come to get the pods and deliver them to our new address and then to see how well the furniture handled the move. Our last pod will be delivered to our new house on Dec. 1. So my final review will really need to wait until at least Wednesday and then also by next Tuesday (Dec. 2).
Everything about using a POD to move 1200 miles cross country went as POD describes it from original telephone price quote & reservation to the deliveries and pickups in both origin and destination. Recommend buying moving pads from POD (1 for each piece of furniture) to protect everything. I needed to change the dates of delivery and pickups and those changes were recorded accurately, then emailed to me. Payment process is as expected. I did not store for any amount of time; just loaded the POD, it was moved cross country, then unloaded. Use service providers to load and unload who are experienced in loading PODs and use cord to tie down. Total cost of move was $1000 less than traditional moving company fluffed up price and the transportation cost below does not include the cost of moving pads, loading or unloading labor.
Promised delivery between 7-9am. I have email confirming this. I had the helpers scheduled at 10. After 6 calls, the driver showed up. The driver was totally cool and understanding. However, my first impression is that they aren't attentive to detail. (Driver stated I wasn't on the schedule until 1pm.)
Using a PODS container was a good option for us because we moved from So. Calif. to the Monterey area and needed to store our household goods for a few months while we looked for a house to buy -- way cheaper than hiring a moving company to load, move, store and unload our items. Customer service on the phone was always good and the drivers who delivered and picked up the PODS container were great and did everything possible to place it where we wanted it. We used a 16-foot PODS container and it arrived clean and in good condition. We followed the packing suggestions on the PODS website, and everything traveled well with very little shifting and no breakage. We would use PODS again!