We had friendly and professional drivers who delivered the POD at both ends of the move when they said they would. The placement of the container was exactly as we requested. We've used PODS before for an interstate move and that's why we used them again for our local move. If we move again, we'll definitely use them once again. You can't beat the cost and dependability.

PODs were clean. All good.

PODS transport drivers are amazing. They are able to maneuver those huge containers with the utmost of ease and are very accommodating and mindful of where the customer wants the container placed. If I ever had to move again I would definitely use them again.

PODS worked out well, relatively seamless. We did a big remodel and needed some of our rooms emptied. The only thing I don't like is they don't prorate the last month's rent, but you know that up front when you contract with them.

Delivered the pod 3 days later than expected, and were unable to provide reliable updates on status. They assured us they would pay for expenses caused by the delay, including cancellation costs for movers. However, after sending requested receipts in, we have not heard back from them about when we can expect a resolution. Overall, this is a company that I have very low confidence in based on our experience.

The suggested POD size was too small.

Working with PODS is easy. The drivers are always nice and very skillful at placing the POD containers precisely where you want them

Pods were ok. The drivers were great .

2nd time using PODs and both times it's been the easiest experience.

The Pod was dropped off in front of our driveway. I was disappointed that they could not get it to fit in the driveway itself, but the guy did call and explain the situation, and physical limitations are physical limitations, so I can't fault them for that. Admittedly, this review is being written before the Pod is delivered to it's final location. Hopefully everything arrives in decent shape.

Very poor customer service. They are difficult to get in touch with and if there is a problem they are unable to solve it. Do not rely on their sales team to give you the correct information, make sure you double check all of the logistics on your own.

From Dallas, TX to Phoenix, AZ it was almost 4,000 dollars.

Please provide your driver with the details that I provided on the PODS website of where to place the container. That was not provided to the driver and he had to take extra time and energy to change how the POD was loaded on his equipment in order to get it in the proper placement. This would have saved him time and aggravation. He, himself, was great and we are very impressed with how the POD system works. Thank you.

SO EASY!! Communication is great, timing is good and the drivers are excellent!

The whole experience with Pods.com was a complete clown show. The company is fine if you have a lot of time and flexibility in your schedule to pack, load, and unload at a leisurely pace over the course of multiple weeks. They don't seem to understand the need to adhere to a schedule, take off time from work, schedule helpers to load/unload, or just get on with your life. To them, a schedule that they have committed to, truthful proactive communication with customers, and following up on their commitments are things that they are either unwilling or unable to deliver upon. They missed the delivery date at the destination by 3 days. On the original delivery date, multiple people were still promising on-time delivery even though they admittedly had no idea where the pod was and were unable to get in touch with the driver. We were repeatedly promised calls and updates from the customer service rep, the service supervisor, the truck driver, and a resolution specialist. None of these happened until we called the service back and insisted on not getting brushed off by staying on the line until we got questions answered. Without this insistence, the answer continually was, "just wait by the phone and you'll get a call in another hour or two," even though we'd been waiting all day. Even at the origin point, we were promised by multiple people that the moving blankets that we had been charged for would be delivered with the pod and then subsequently in a separate delivery. We made numerous calls trying to track down these blankets so that we could get everything packed up, and finally ended up driving to a Pods facility ourselves to pick up the blankets. Despite this, we weren't even given the number of blankets that we paid for. The one positive note was a single person at the Pods facility whom we believe was a rank-and-file driver or similar role. He took time away from his primary job to help us out with the blankets because no one else was around, even though it obviously wasn't his responsibility. He saw how frustrated we were with the situation and went out of his way to make things right. Many thanks again to that person.

I was pleased with the process both picking up and delivering of the pod. The people employed seem to be on the ball and took charge got pod picked up, and delivered.

So effective and easy to use

I was very pleased with PODS. My goods arrived on time and without loss or damage. The delivery of the container was easy with great service from competent drivers.

came on time and picked up on time.

Great job, all as promised.

Not very communicative regarding any debit account withdrawals. Only after they cancelled an initial order did they share that a "large charge" might be refused by the bank. Should have been much clearer about the situation - all we got was an email from Nestor saying the order would be cancelled. A phone call straightened it out (I thought) and it cancelled anyway.

On time and very efficient.

The POD arrived on time and was picked up on time.

Good communication, reliable and efficient service, reasonably priced

Joel called before arriving and arrived promptly. He not only had to back uphill to get to our driveway but he also made sure we could open the POD (which was no easy feat since contents had shifted.) He was helpful, thoughtful and knew what he was doing.

Found the POD site online. Customer service was so helpful and professional in guiding us on how to pick the right size container and pick dates to fit our pick up and delivery needs. We would definitely use them again!

Very helpful since we were unable to move directly into our new home. We loaded the containers and they will be stored at their storage facility and then delivered to our new home.

Let's wait until the pod gets to destination

PODs is really easy and clean.

Great job in the delivery of the two PODS I needed for my move. They were on time and worked with me to place the POD just where I wanted it. Great job.

Pod pickup and dropoff was al fine. The problem is that they severly underestimated the size of our POD based on our sq footage/bedrooms. We have a 2 bed/2 bath, aprox 1000 sq ft and the Med size pod did not fit all of our stuff. I had originally selected a large pod but changed it based on their estimations. I wish I had not done that.

good service but late from scheduled time

SMOOTH TRANSITION. TOO BAD THE MOVERS WERE SO HORRIBLE

Everything was as planned and promised

Everyone was very helpful and friendly. They made the move to another state less stressful - the process is a well-oiled machine. It does take more time than I expected and was a bit pricey. Overall, I'd still recommend though.

It seems like an easy way to make a small move

I don't know that I would use the pods system again. It was OK but its just as difficult as moving every other way and I probably spent more money using movers because I had to have them come multiple times. Its deceptive how much it ends up costing because they charge a little here and a little there.

Didn't hold as much as I thought it would and it was a bit expensive, but overall, I like the concept.

The largest size POD is supposed to hold a three-bedroom house. It did not.

brought the , wrong container

The pricing should have been more upfront and written out. It was all done over the phone. Next time, I’d want to see it spelled out. As for the service itself, I can’t complain. Everyone was professional and friendly. The pickup and delivery were all on-time which was super important for my move.

Pod was placed at top of a slanted drive. No issues at all.

The POD was delivered as promised. Their follow-up system is efficient and actually helpful.

Great service for smaller moves. I would not recommend for a large house.

Overall good service

Move from Texas Plus storage in Texas and California stored in closed building both Texas and Cal

Advised me incorrectly on the size POD I needed but otherwise so far so good

My belonging was well kept for 4 years, still mostly in great condition.