When I need it the most.

Helpful in providing moving blankets and an appliance hand truck.

We rented a 20ft truck and the truck itself was great. The customer services wasn't though. They changed the address of our pickup to half way across the city on the day we were supposed to pick it up, and sent a very confusing email to tell us. The dude who gave us our order of boxes and supplies was incredibly rude and tried to short us on our boxes, claiming he ?Hadn't finished" even though he had walked away. The truck itself was great, but the experience around it wasn't.

They told me that the rental truck came with three days of use. When I looked at my contract they had only given me two days. They try to charge me for an extra day, when it is part of the original deal.

Good riding truck with good A/C. A little loud, but that is expected.

Fast service and everyone knew how to do their job.

mobile pick up is a disaster! Tried it twice now over 2 different rentals, never works!

Uhaul was fine. It was what we expected.

The equipment was in excellent condition and staff were most helpful.

No problems, cost and truck size was right on point.

Everything was in good working order.

THEY WERE VERY NICE AND REALLY HELPFUL

The amount of mileage allowed before charging extra was not even close to the minimum I needed to get the truck to the loading point, then get to the destination, then drive to the drop off point Uhaul wanted. I did not go anywhere else. Other than that, no complaints. I rented two trucks on different days and the above applies to both.

I saved a lot of money by using a u-haul and hiring loaders/unloaders rather than hiring interstate movers. However, the u-haul was not aligned and sometimes would not allow me to go the speed limit or close to it. I understand that because of the weight of the truck, that might have something to do with it, but it felt slightly dangerous to drive.

Provided best sized truck

Took an hour to get them to accept my expired drivers license even though there is an executive order saying that they are still valid due to covid.

Truck was great and easy to use but UHAUL led me to believe that I could pick it up at 7 am using their app. When we got there we were told we had to wait until 9 am. Be sure to call the local agent to confirm these details. My bad!

Long wait to pick up electronic

On time with equipment needed.

Despite a discouraging start, mats and dollys were available in abundance.

This guys were very professional and efficient. They were quick, and they took less than two hours to unload a 20 foot U-Haul truck. My appliances were taken care of and they were very careful to not damage anything. I was also worried about my appliances fitting into the small washroom. They were able to stack them on top of each other in I’m just so pleased with the work that they did for me. The owner is very quick and a great communicator. I text him he text me back instantly and he called me to make sure that his guys were there and that they were doing a great job.

After Budget cancelled on us last minute, Uhaul was there to save the day! Pick up was simple, dropoff easy and we paid half of what we were quoted from Budget!

What have rather had Ryder or Penske Truck rental

Truck and car hauler in good condition. Someone should have counseled us to use a 26foot truck as the 20 foot one had extreme trouble hauling our car.Overall pretty good

The day before my move, with truck and trailor reserved well in advance, in my home town, I get a text message that my trailer will not be ready at 8 am, but rather 3PM. And the truck, no longer available in my town, I had to drive into Maryland (I live in VA) to pick it up. Wow, thanks UHaul. And when I got the truck, no blankets and only one dolly, I ordered two dollies and blankets. When I receivved the news that the truck and trailer location and time had changed, it was after 9 pm ET on Friday night, hours before my move and conveniently when the UHaul division closed that might have been able to help me secure a truck and trailer closer to my location and move time. Bottom line: if you need a truck and trailer at a certain place and time: DO NOT USE UHaul; Pay the $$$ and go with Ryder, anyone else to GUARANTEE your truck.

12x6 trailer worked great

no problems with the truck and cab was comfortable.

Reasonable truck was on the older side and awfully loud but it did the trick

Truck was clean and easy to drive.

UHaul has a bad habit of switching the pick up location. I reserved the truck in one location but then had to drive 15 miles away to get the truck at another location. They should have at least drive it to where it belongs rather than ask the customer to go out of her way to do it. Across a complicated city no less.

The pick up process was easy as I was able to complete it on my phone! I only needed to go into the store to pick up my supplies and the truck keys. The drop-off was just as smooth, you just pull into the drop off lane and leave the keys with the truck. The 17' truck was perfect for a 2 bedroom move.

Anxious to get everything right, better prices than anyone else, helpful when I needed to make changes.

The company UHaul that we used was very customer orientated and very helpful.

It's a Uhaul truck, and I drove it across the country. The truck worked fine, and Uhaul's support team was very helpful when I needed assistance. The pickup location was a mess, and the employee there was overwhelmed by himself, so I'm chopping a star off because Uhaul can afford to hire two socially-distant employees.

I will always use Uhaul. I always have a good experience with Uhaul! They are very helpful and kind.

I always use Uhaul when I move

Truck did great. Was clean and easy to operate. Worked as expected. Great idea to rent the moving blankets. Never realized how many you need for wrapping your furniture.

Uhaul itself was great to work with, but we would avoid their movinghelp.com partners at all cost! We drive all night in order to meet their moving helpers at the new house on time. We were exhausted. The helpers never showed up, never replied to emails or phone calls, and charged us more than double! U haul cannot help with problems created by moving help. So save yourself time, money, stress, and hours of frustration and avoid them like the plague! Hire a helper came to our rescue and they were fantastic! We would use them again in a heart beat!

uhaul people on coldwater in fort wayne made process easy

I am so done with Uhaul. Of course they changed my pickup the location the day before because they always do. Next, the door on the truck broke and they expected me to wait 2 hours at the location for them to send someone to fix it. When I dropped it off, the process involves taking 10 pictures and filling out forms and it was pouring rain. And it still cost 200 all in for a beat up broken truck for 10 hours. Must be nice to be Uhaul.

very good, since I did most of the work!

The truck was dirty and not in great shape. I cannot give them a lower review because the reservation was made 24 hrs in advance after the original provider was unable to provide the truck I needed.

Very quick and painless pick-up and drop-off process for the truck. I appreciated how modern it all was with much of the check-in, verification, and vehicle inspection done via my phone. The truck itself was also great, no problems and fit our needs well. I would highly recommend getting moving supplies from u-haul also. Depending on the pick-up location, u-haul often has boxes, tape, etc. for sale right there and their boxes were much better than the other store I got boxes from (built-in handles, better labeling). U-haul also has great box return policies (buy as many as you want and return any unused boxes, used box exchange, box recycling), although due to covid they're understandably not doing much of the box redemption at the moment.

Saved us as we got them in 1 day after Budget canceled us with 2 days to go before the move. I would give you 10 stars if I could.

I have always used Uhaul.

THE TRUCK WAS REALLY CLEAN AND THE COMPANY HAD US LOOK OVER BOTH TRUCKS AND THE TRAILER, TO MAKE SURE WE AGREED WITH THE SAME DENT THEY SAW.

Not impressed with how to rent from them. Will use another rental company if I need too.

No issues with truck rental