Picked up at 730 they open early and it was easy

15ft truck with about 25,000 miles so it was in good shape. The office staff were a little lacking, but ok. A 15ft truck, 450 mile drive, 3 days was about $450. Definitely get the pads (1 for each piece of wood furniture) and 2 or 3 ratchet straps

Muller power movers are the best. They move fast and are strong. Nothing was damaged and they had to go up a flight of stairs.They even finished ahead of schedule. Would definitely use in the future and recommend to others. You won’t be disappointed!!!

Nice truck! Can you make a 30’ one?

Despite a reservation two months in advance they sent me to the next state over to pick up truck and car transport were 2 blocks from home.

Everything wet smoothly as possible.

We had a very poor start to our rental. The vehicle was not available when we arrived and it turned out the previous renter was late and then delivered to incorrect location which was now closed. They could only offer a replacement if we drove over 2 hours away. UHaul did later offer us extra mileage and a generous moving certificate so we could hire movers at our home and destination since our departure was delayed.

Very flexible as it pertains to the customer, in other words, the customer was placed above self.

Other than having to wait while another customer was being served I have no complaints. They could use more than one person working at their store.

Friendly, supportive, and willing to make my difficult situation happen smoothly.

The self-serve check-in was awful. Not only did the area I picked up the truck have poor cell phone service, meaning it took me 15 minutes to do something that should have taken 3, it also incorrectly told me the lock was in the lockbox when it was on the back of the truck--another 10 minutes wasted fighting the lock at the lockers. In addition, the starting mileage was incorrectly put in and when I tried to return it, it said that my mileage was less and wouldn't let me return it. Do yourself a favor: if at all possible, do counter pickup. Don't trust their mobile service to work or be accurate.

Great deal and very flexible on check in time.

Very easy process for renting the truck and equipment required.

I had no problems with my uhaul rental.

Ordered a 17' truck and call me the day I was to pick it up and told me it had mechanical problems and I had gave me a 15' truck. I had to make two trips and incurred 2 additional hours for two movers. Also rented a 6x12 trailer to move some of our belonging to Florida. The trailer had a slow leak in one of the tires. Had to refill it several times during our trip.

Reliable truck and the local rental facility in Wexford is great to work with.

Uhaul truck rental

I think they were stretched as this is moving season. We reserved our truck >2 mos in advance. The morning before we were supposed to pick it up they notified us that it wasn't available and we'd have to drive an hour away to pick up another truck. They comped the extra gas for that drive and NOTHING else for our inconvenience (added 2+ hours of travel). They told us they would give us an extra day of rental as compensation but then charged us for the extra day anyway. We'll be using Budget next time.

One way UHaul rental (15 ft truck) from SC to PA. The truck was in good shape and it was a decent ride. Definitely basic - radio only, hand crank windows and manual locks but everything worked and we got there safely!

They had the 20' ready and clean for my 3 day rental

Truck was in good condition and served the purpose well.

Was able to book a cargo van quickly and efficiently.

Very Supportive to extend one more day

The truck we reserved near our home became unavailable at the very last minute. We were not notified of the change until we were already on our way to pick up the truck. This caused significant stress, extra time and was handled poorly. Very unsatisfied

We made reservations for our trucks and had them when we needed them.

Truck takes a beating on the pot hole infested freeways

Never an issue, always a seamless process

Overall it was ok. I had no issues. The truck that I rented (15 foot) was a little large for me to drive, and I probably should have rented the next smaller size.

The intake person was very good. The price was approximately $100 more than I originally accepted. This was over and above the tax and insurance I chose to take. Not sure how/why this happened. We didn’t need to buy anything from usual, so that wouldn’t explain it?!

Communicated throughout the move. Truck was ready and waiting.

Rented from the Uhaul location on Summer Avenue in Memphis. Very rude and unprofessional. Was met with hostility when I inquired about keeping the truck for 3 extra hours due to movers rescheduling. Had to return original truck and pick up a second truck from a different (much better) location to complete my move. I will never use this location again, and I will probably avoid Uhaul moving forward if at all possible.

I don't like having to go through so many pages of add on services, insurance and supplies to just reserve a truck.

Easy pick up - should’ve requested larger truck.

Nothing I had requested 2 months in advance was as I had requested. I didn't get the truck I reserved, at the location I reserved with the mobile pickup I reserved. Instead I had to go to a second location, they did provide a larger truck, so that was ok, and the in person pick-up worked ok for me because I was first in line. However, had I showed up one minute later, the line was out the door and I probably would have been delayed an hour. I did notify them of my dissatisfaction and they did reimburse me a portion of my costs.

very easy transaction.

The 10ft U-Haul worked fine. Had help loading and unloading. The truck was clean and full of gas. The help at check-in was quick and easy.

Truck was dirty and only had a 1/4 of a tank of gas. I was informed that, that was normal. I have rented many u-haul trucks before and have never heard of this. How am I supposed to give it back with that exact amount of gas.

Easy to book it, found much cheaper options in Hot Springs vs. Little Rock (which was interesting, but I'll take it!). The owner was super nice, and he threw in a free dollie for us.

Truck worked fine. Didn't include dolly like requested, but everything else was good. Self check-in/check-out makes the process a lot quicker than it used to be.

right truck, on time, ready to go. Local dealer Superior Tire & Auto in Quinton, Va. did a good job.

I made reservations more than two weeks ago truck wasn't ready and drop off at my destination wasn't available had to drive back 77miles to return the truck.

Reserved a van online about 2 weeks in advance.... Only after arrival, using the App Checkin - did the agent say "we only have a 10'box truck for you." (ugh, fine. (but got a partial refund to offset gas and larger-truck driving concerns). The App was dumb, I should have just used the local staff onsite. Part two: my return "due back" time got adjusted somehow during that whole process... What was supposed to be a 24 hour rental turned into a 22hr? weird. check in (via a human), was quick and easy.

Truck rental went well. No problems.

Due to issues with other movers I had to adjust my rental date. UHaul was helpful in doing so, even rapidly finding another truck in a nearby town during a very busy season.

U-Haul. They're cheap and you usually get what you pay for. No major issues this time.

The U-Haul company called me a week after I booked to say they didn’t have my truck. I told them I needed the 15 foot that next day. They “worked it out”. We go to this shady Ace Hardware to sign in then to a frankly scary lot a mile or so down the road to actually get it. The truck was 12 foot and they gave the person behind us a 15 foot. I had to leave furniture behind and we were moving to a new state and I’m devastated. The woman who answered the phone at the hardware was also very rude. The signage was no help at all to find it either.

It was very easy renting the UHaul.

Truck was fine and served its purpose.