Smart Move, LLC - A Local Bailey Moving Company
Bailey, NC / Moving services within 60 miles
Booked on 16,442 moves through HireAHelper
4,257 Verified Customer Reviews
Open Today - 9:00 AM - 7:00 PM
20 years in business
Bailey, NC / Moving services within 60 miles
Booked on 16,442 moves through HireAHelper
4,257 Verified Customer Reviews
Open Today - 9:00 AM - 7:00 PM
20 years in business
One of Bailey's Favorite Moving Companies
A Note from HireAHelper
We love working with Smart Move, LLC because they pride themselves in taking care of their Bailey, NC neighbors. After several years moving in and around Bailey we believe you'll love working with them too!
Relocation with Smart Move, LLC
Smart Move Moving & Storage has over 30,000 moves completed! 2018 HireAHelper Dream Team Award. Nationally selected mover for 2020 Military Home Makeover with Montell Williams on Lifetime channel (Marquez family) episode 1. Selected mover for PackRat CEO. Selected mover for PackRat Executives. Selected mover for ArcBest CEO. We have been proudly moving residents since 2004. We are members of the American Moving and Storage Association. All of our movers are professionals, full-time (in fact, for many years), and have passed background checks. We are clean-cut, athletic, polite, and properly trained to provide the best moving experience. We show up on time (15 minutes early is our policy), in complete uniforms and with equipment. We have an A+ rating with the Better Business Bureau. It is in our best interest to provide you with the greatest service possible. We are quality. We are "The Best Movers Around!"
Credentials
Licensed Business:
Insured Business:
Uniformed Crews:
Workers Compensation:
MC/State License:
Moving Reviews
Real Bailey area customers. Unedited, unfiltered reviews of Smart Move, LLC.
Beth S
They loaded the 8’ POD in less than an hour. We were worried that they were being reckless with our boxes, but everything arrived in perfect condition! They were efficient, friendly and professional! I would use this service again. ??
Delisa F
Amazing from the start to finish.
Received a very polite and professional phone call to let me know they were on their way.
The time management was excellent and I’m pleased with the amount of items they put in the storage POD.
I’m grateful for a smooth process.
Iris J
Had a crew of 3 that moved boxes and furniture into a 16ft pod and that was a tight pack. They crew did an excellent job covering the furniture, packing the pod with not one inch to spare. They were able to pack everything that was important to take. A couple odds and ends left behind didn't really matter. But they packed and repacked until all was on its way. Very thoughtful, caring, friendly, personalble, but most important excellent movers. Thank you for a great job completed!
Sharon O
The crew was 1he and 15 min late on Nov 14th and 45min late on Nov 15 this is not acceptable on the 14th I made Three calls to hire a helper
as the crew was not here at 12:59, 1:09 and 1:36
I even spoke with a manager and he assured me that this is not the way the business does business. Excuses 1) that they had called me ,( never happened as I had my phone on me as my husband and I started taking some stuff off the pod ourselves. 2) They were running late from another job( not my problem) 3) when the got here excuse was they had to go a different route as roads were out ( if they knew that they should have left earlier to accommodate that again not my problem) On the 15 I had anticipated that they would be in time as when I spoke to the management he assured me that it wouldn’t happen again and apologized multiple time but that wasn’t the case . On the 15 when they were
Not here but the allotted timeframe we started again pulling stuff off the pod at 1:46 I went to call Hire a helper again as I was looking for the number to call they showed up. 1) excuse again was that they were coming from another state
to unload the pod and they had to take different routes because of the roads (again not my problem if they know this they should leave in enough time to accommodate this ) it’s called adulting get up in enough time to get ready, alot time for pick up for other crew and travel time ( and weather and different routes) since they obviously knew that that was a thing. Being in management for many years in retail I rarely excepted excuses for being late as an adult you should make time accommodations for all incidents to get yourself to work on time . In the 40years I worked I have never been late to work even when an overpass collapsed because of an earthquake and I had to take another route to get into work that added another 45min to my already 2plus hour drive just to get into work When I called to complain(right before my third is to be unloaded) I was given excuses after excuses and told this was they way it worked and basically I should accept the circumstances.I do not . As Hire a Helper contracts theses companies out and acts as the general contractor in doing so it is Hire a Helpers responsibility to make sure their contractors are on the the job on time . It shouldn’t be my responsibility to keep calling Hire a Helper to find out where my contractor's are and when they will be here. The fact that it happened twice
tells me that the contracted company did not take it seriously after the first time Hire a helper called and told them that their employees were extremely late as they were late the very next day . So , No I do not accept what the person I complained to said to me and offered as a consolation for the tardiness as I’m paying for two hours of work. Sincerely Sharon Osten
It is unacceptable for our crews to arrive late, especially after prior assurances were made. This is not the level of service we aim to provide.
I will personally escalate this to ensure that the concerns about crew timeliness and the lack of proactive updates are addressed and take corrective action to prevent this from happening again.
Your experience is incredibly important to us, and I truly appreciate your patience and detailed review, which will help us improve.
If there’s anything else you’d like to share, please don’t hesitate to reach out.
Sincerely,
Emilio.
Jim M
The crew did a great job getting our
loadin a timely manner given that we were moving into a second floor apartment with stairs and elevator. We appreciated their assistance.
Randal K
Great experience. Guys were on time, friendly, and overall did a great job. Would use again and recommend!
Lloyd C
Guys did a great job, they did try to leave before the two hours was over but I made him stay at full two hours and get some things done for me. But they were good guys and I would like to give them a tip so send me a new link.
James F
Awesome workers, very capable, very helpful... definitely recommend them
Thank you
Melanie B
This is the second time I have used this company. The employees are always very friendly and polite. They are also extremely quick and I will be recommending them to everyone I can in the future. 10/10
Service Area
We handle moves within 60 miles of Garner, NC 27529.
We also service the Asheville, Murfreesboro, Charlotte, Washington, Las Vegas, Loveland, Lawton, Mesa, and Wilmington areas - see below for more info.
Get To Know Us
What can a customer expect after booking with you?
After booking with us, our customers can expect a call to confirm all the details and to answer any questions the customer may have.
What can a customer expect on moving day if they hire you?
On moving day, our customers can expect excellent communication prior to arriving. Also, we will always be on-time, guaranteed.
How should a customer prepare for moving day?
Our customers should prepare by letting us know all the details of their move so we can give the best options and tips to make their move seamless.
What types of moves have you handled?
We are experienced in and ready to handle local moves, long-distance, residential, commercial, office, military, and jobs requiring 50+ movers. We handle nationally selected VIP moves.
What's your favorite part about being a mover?
My favorite part about being a mover is meeting new people everyday. Some of these relationships have lasted over 15 years!
What training do you provide your crew members?
Our training consists of live experience at our warehouse before going in our customers' homes.
Smart Move, LLC Moving Photos
Local Mover Policies
Same Day Moves
We charge an extra 20% for same day requests.
Next Day Moves
We accept next day requests at our normal rates.
Refunding Unused Time
We refund up to one unused hour over our min..
Extra Hours
We can always stay at least 2 hours over the prebooked time.
Moving Equipment
Hours
| Sunday: | 9:00 AM - 7:00 PM |
| Monday: | 9:00 AM - 7:00 PM |
| Tuesday: | 9:00 AM - 7:00 PM |
| Wednesday: | 9:00 AM - 7:00 PM |
| Thursday: | 9:00 AM - 7:00 PM |
| Friday: | 9:00 AM - 7:00 PM |
| Saturday: | 9:00 AM - 7:00 PM |