Smart Move, LLC - A Local Bailey Moving Company

(4.8 out of 5 / 4,257 reviews)

Bailey, NC / Moving services within 60 miles

Booked on 16,442 moves through HireAHelper

4,257 Verified Customer Reviews

Open Today - 9:00 AM - 7:00 PM

20 years in business

Bailey, NC / Moving services within 60 miles

Booked on 16,442 moves through HireAHelper

4,257 Verified Customer Reviews

Open Today - 9:00 AM - 7:00 PM

20 years in business


One of Bailey's Favorite Moving Companies

A Note from HireAHelper

We love working with Smart Move, LLC because they pride themselves in taking care of their Bailey, NC neighbors. After several years moving in and around Bailey we believe you'll love working with them too!

Relocation with Smart Move, LLC

Smart Move Moving & Storage has over 30,000 moves completed! 2018 HireAHelper Dream Team Award. Nationally selected mover for 2020 Military Home Makeover with Montell Williams on Lifetime channel (Marquez family) episode 1. Selected mover for PackRat CEO. Selected mover for PackRat Executives. Selected mover for ArcBest CEO. We have been proudly moving residents since 2004. We are members of the American Moving and Storage Association. All of our movers are professionals, full-time (in fact, for many years), and have passed background checks. We are clean-cut, athletic, polite, and properly trained to provide the best moving experience. We show up on time (15 minutes early is our policy), in complete uniforms and with equipment. We have an A+ rating with the Better Business Bureau. It is in our best interest to provide you with the greatest service possible. We are quality. We are "The Best Movers Around!"

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Credentials

Licensed Business:
License Number
1680907
Issuing City
WILSON
Insured Business:
Policy Number
Available Upon Request
Policy Issuer
Burlington Insurance Company
Uniformed Crews:
I Offer Uniformed Crew Members
Yes
Workers Compensation:
Policy Number
Available Upon Request
Policy Issuer
USI Insurance Services LLC
MC/State License:
MC #
10003881
DOT #
3135057
State Lic/Cert Name
C-2885
State Lic/Cert Number
C-2885

Moving Reviews

Real Bailey area customers. Unedited, unfiltered reviews of Smart Move, LLC.

4.8
4,257 reviews
92%
4%
1%
2%
1%

Theresa P

(5) 9/29/2024 Cheyenne

Both gentlemen were polite, efficient, professional. On time coming up from Denver, CO to Cheyenne, WY. Incredibly strong for carrying those boxes up 8-wooden steps. They took less time to unload the trailer. Than Hire-a-helper (took 4-hrs) to load my items, in Naples, FL. And they had an elevator useage from 2nd floor to ground level.
Smart move hires quality personnel.
Smart move is an excellent choice moving company.

Mover's response:
Thank you for your amazing feedback Theresa! We’re delighted to hear that our team provided such efficient and professional service, especially with the challenging stairs. Your support and recommendation mean the world to us, and we’re grateful to have had the opportunity to help with your move!. Erik (admin team)
- Smart Move, LLC

Catherine H

(5) 9/29/2024 Denver

An amazing crew! Charlie was the puzzle master in packing that 16 foot POD. They were all very careful in moving everything from the basement, the first and second floors, and in just 2 hours.

Mover's response:
Thank you for the wonderful review Catherine! We’re so glad to hear that Charlie and the crew did an amazing job packing and moving your belongings carefully and efficiently. Your support means a lot to us!. -Erik (admin team)
- Smart Move, LLC

Brian P

(5) 9/29/2024 Littleton

The two guys did such a good job. Quick, easy, and helpful. Got it done so fast it was crazy and yeah like just life saver affordable too. Other places seem to charge double the price!

Mover's response:
Thank you for your fantastic review Brian! We’re so glad to hear that our team made your move quick and easy while also being affordable. Your kind words mean a lot to us, and we’re here to help anytime you need!. -Erik (admin team)
- Smart Move, LLC

Jeremy R

(5) 9/14/2024 Peoria

The moving crew from Smart Move were punctual, professional, and did an excellent job moving my household items into my storage pod.

Mover's response:
Thank you for your wonderful feedback Jeremy! We’re very glad to hear that our crew was punctual and professional while handling your items with care. Your satisfaction means a lot to us, and we appreciate your support!. -Erik (admin team)
- Smart Move, LLC

Stetson T

(1) 9/19/2024 Mesa

They talked us into, “letting them handle our move”. This was not a good decision, they took more than twice as long as we were quoted, then our stuff showed up with missing screws, and our expensive trash can got destroyed in the move.
Normally I don’t give bad reviews but this was bad enough that I want to help people avoid the hassle.
The owners are nice enough people I just wouldn’t have them move me again or have them help my friends.

Mover's response:
We are sorry you are not happy with your moving experience. Thank you for your feedback. We called and came out to your home to make sure all of your personal items were protected the way you wanted them to be protected prior to loading two ABF trucks (two 24 foot semi trucks). You were advised on the phone and in person that the 4 movers would take longer than 6 hours to pack 1 ABF truck. We protected a lot of items in your home with moving blankets, paper pads, and shrink wrap which takes extra time. This was to ensure nothing would get damaged. All screws were attached to the item that they came from with shrink wrap and tape. We apologize for your trash can. We will be more than happy to replace the trash can. Again, thank you for your feedback.
- Smart Move, LLC

Tiger H

(5) 9/28/2024 Charlotte


We recently moved out of our 3-bedroom, 2-bath townhouse with three flights of stairs and narrow hallways, which made the job no easy feat. Chris and his moving crew were incredible! They managed to navigate the tight spaces and get everything through without any damage. Chris went above and beyond by expertly packing our pod to maximize space, ensuring everything fit efficiently. Thanks to their hard work and efficiency, we finished the move about an hour early. I highly recommend Chris and his team for anyone looking for a smooth and stress-free moving experience!

Mover's response:
Thank you so much for your wonderful review! We’re delighted to hear that Chris and his team navigated the challenges of your move so efficiently and carefully. Your recommendation means a lot to us, and we’re grateful for the opportunity to help make your move smoother!.-Erik (admin team)
- Smart Move, LLC

Kirsten B

(5) 9/28/2024 Denver

Everyone I spoke with was accommodating and friendly. They recommended straps for my move that I wouldn’t have thought were necessary but turned out to be so helpful. They finished the job quickly and with competency. I ended up being available a little earlier than my window, and they were able to arrive a little early as well. I would recommend this company and use them again. Thanks for your help!

Mover's response:
Thank you for your kind words Kirsten ! We’re absolutely delighted to hear that our team was accommodating and that the straps made your move easier. It’s great to know that everything went smoothly and efficiently. We truly appreciate your recommendation and look forward to helping you again in the future!. -Erik (admin team)
- Smart Move, LLC

Steven S

(1) 9/25/2024 Matthews

Worst mover experience ever!!!! I selected Smart Movers LLC. I would never recommend them. The movers showed up 2.5 hours after scheduled start time. With no apology or explanation I could smell marijuana on the movers, they arrived with NO moving equipment or tools.l and had to use mine. Half my furniture was damaged and I will be filing claims. I told movers to make sure all the furniture was loaded before anything and they ended up loading most of my boxed Items causing some of my furniture to be left out of my pod. A storm blew in and the movers let my furniture sit in the rain becoming Soaked then proceeded to load said wet furniture without driyingb it off. I called Smart Move and my call was never returned. I called Hire a helper and they only refunded me $55 for the tardiness… Total waste of my time I and money. After spending thousands on a moving pod and movers I still had to get a U-Haul truck for far was not loaded. I DO NOT RECOMMEND!!! Their customer service, professionalism and empathy is lacking is every possible way!!!!

Mover's response:
Hello Steven. Thank you for your feedback. I apologize for dropping the ball on our communication after the move itself. Conversation has been had with the team assigned to you, and your claims will certainly be processed swiftly upon receipt. On behalf of the Smart Move team, I apologize that the job, and follow up, did not meet our standard. We will continue to push forward with a few redirects in hopes of moving the team in a positive direction. Thank you. -Cynthia
- Smart Move, LLC

Michael F

(5) 9/26/2024 Loveland

The helpers were on time and started to work right away. They were very efficient with the movement of articles and then placing them in the POD. They worked hard to get everything moved and placed. We were pleased with way they used the space to get everything in. These guys were great. I’d use them again and will look for Smart Move when we unpack.

Mover's response:
Thank you for your wonderful feedback Michael! We’re so glad to hear that our team was efficient and hardworking, making the most of the space in your POD. We truly appreciate your support and look forward to assisting you again when it’s time to unpack! -Erik (admin team)
- Smart Move, LLC

Maria P

(5) 9/18/2024 Denver

The movers we hired were professional and respectful of our apartment.
I remember one of the guys who helped us was named Charlie. We hired two men for two hours and I’m sorry I can’t remember the other guy’s name. He was very polite and he worked hard to help us unload our U-Haul truck. We had driven 8 hours to our new apartment and they were very understanding that we needed extra time to arrive.
I recommend Smart Move as they are very flexible and communicative people. If you want your move done right, these are the guys for you.

Mover's response:
Thank you so much for your positive and thoughtful review Maria! We’re thrilled to hear that Charlie and the team provided professional and respectful service, especially after your long journey. Your recommendation means a lot to us, and we’re here to help anytime you need!. -Erik (admin team)
- Smart Move, LLC

Service Area

We handle moves within 60 miles of Garner, NC 27529.

We also service the Asheville, Murfreesboro, Charlotte, Washington, Las Vegas, Loveland, Lawton, Mesa, and Wilmington areas - see below for more info.

Get To Know Us

What can a customer expect after booking with you?

After booking with us, our customers can expect a call to confirm all the details and to answer any questions the customer may have.

What can a customer expect on moving day if they hire you?

On moving day, our customers can expect excellent communication prior to arriving. Also, we will always be on-time, guaranteed.

How should a customer prepare for moving day?

Our customers should prepare by letting us know all the details of their move so we can give the best options and tips to make their move seamless.

What types of moves have you handled?

We are experienced in and ready to handle local moves, long-distance, residential, commercial, office, military, and jobs requiring 50+ movers. We handle nationally selected VIP moves.

What's your favorite part about being a mover?

My favorite part about being a mover is meeting new people everyday. Some of these relationships have lasted over 15 years!

What training do you provide your crew members?

Our training consists of live experience at our warehouse before going in our customers' homes.

Local Mover Policies

Same Day Moves

We charge an extra 20% for same day requests.

Next Day Moves

We accept next day requests at our normal rates.

Refunding Unused Time

We refund up to one unused hour over our min..

Extra Hours

We can always stay at least 2 hours over the prebooked time.

Moving Equipment

Face coverings and gloves:
[not available at all locations], (upon request, no fee)
Furniture dolly or straps:
Brought to every job at no charge. [varied pricing/options by location]
Hand tools for assembly:
[not available at all locations], (always included, no fee)
Hand truck:
We bring dollies to every job at no charge. [not available at all locations], (always included, no fee)
Plastic wrap:
[not available at all locations], ($30.00/ea.)
Rope:
Available upon request. [not available at all locations], ($10.00/ea.)

Hours

Sunday: 9:00 AM - 7:00 PM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 7:00 PM
Hourly Price
$85/hr
for 2 movers after 2 hr min
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