Smart Move, LLC - A Local Bailey Moving Company

(4.8 out of 5 / 4,226 reviews)

Bailey, NC / Moving services within 60 miles

Booked on 16,290 moves through HireAHelper

4,226 Verified Customer Reviews

Open Today - 9:00 AM - 7:00 PM

20 years in business

Bailey, NC / Moving services within 60 miles

Booked on 16,290 moves through HireAHelper

4,226 Verified Customer Reviews

Open Today - 9:00 AM - 7:00 PM

20 years in business


One of Bailey's Favorite Moving Companies

A Note from HireAHelper

We love working with Smart Move, LLC because they pride themselves in taking care of their Bailey, NC neighbors. After several years moving in and around Bailey we believe you'll love working with them too!

Relocation with Smart Move, LLC

Smart Move Moving & Storage has over 30,000 moves completed! 2018 HireAHelper Dream Team Award. Nationally selected mover for 2020 Military Home Makeover with Montell Williams on Lifetime channel (Marquez family) episode 1. Selected mover for PackRat CEO. Selected mover for PackRat Executives. Selected mover for ArcBest CEO. We have been proudly moving residents since 2004. We are members of the American Moving and Storage Association. All of our movers are professionals, full-time (in fact, for many years), and have passed background checks. We are clean-cut, athletic, polite, and properly trained to provide the best moving experience. We show up on time (15 minutes early is our policy), in complete uniforms and with equipment. We have an A+ rating with the Better Business Bureau. It is in our best interest to provide you with the greatest service possible. We are quality. We are "The Best Movers Around!"

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Credentials

Licensed Business:
License Number
1680907
Issuing City
WILSON
Insured Business:
Policy Number
Available Upon Request
Policy Issuer
Burlington Insurance Company
Uniformed Crews:
I Offer Uniformed Crew Members
Yes
Workers Compensation:
Policy Number
Available Upon Request
Policy Issuer
USI Insurance Services LLC
MC/State License:
MC #
10003881
DOT #
3135057
State Lic/Cert Name
C-2885
State Lic/Cert Number
C-2885

Moving Reviews

Real Bailey area customers. Unedited, unfiltered reviews of Smart Move, LLC.

4.8
4,226 reviews
92%
4%
1%
2%
1%

Brad H

(5) 11/12/2021 Nashville

The 2 men that came to unload my truck were early and had all the necessary tools and experience to do a professional and safe job. They were meticulous handling our personal items and made sure everything fit perfectly in the storage unit. I will definitely use them again when I move into my new house.

Johnny T

(5) 11/12/2021 Franklin

We hired to guys for the job and they were great.
Drake and D called us prior to let us know they were on their way and again to let us know they had arrived. We met at the storage unit and they worked very hard to get the job done in a timely manner.
Both guys were very respectful and pleasant to work with .
We would hire this company again for our moving needs.

Jessica E

(4) 11/12/2021 Raleigh

Very prompt and prepared! Both of the guys were very nice and handled the moving of my furniture delicately.

Mover's response:
Thank you for the kind words, Jessica! ~Tiffany
- Smart Move, LLC

Larry B

(5) 11/4/2021 Greer

They did a good job packing the truck,it just took twice as long and cost me double. I know it takes more time to pack and they did an excellent job there. I would recommend them.

Kevin T

(5) 11/13/2021 Durham

James and crew were the best. On time, positive attitude and so polite. Would hire again without a doubt.

Mover's response:
Thank you for the review, Kevin! ~Tiffany
- Smart Move, LLC

Penny D

(5) 11/10/2021 Goldsboro

These guys are great! They work with us all afternoon when we had a scheduling issue with our pod got here early and waited in the driveway for the pod and then got right to work. They finished a half hour early and so we were able to spend the extra time getting a few more things arranged where we wanted. They were very polite and we will definitely use them again!!

Mover's response:
Thank you for the review, Penny! Customer satisfaction is our number one priority! ~Tiffany
- Smart Move, LLC

Will M

(5) 11/10/2021 Chapel Hill

2 Guys worked well with my crew.

Mover's response:
Thanks for taking the time to leave us a review, Will. ~Tiffany
- Smart Move, LLC

Suzy F

(5) 11/9/2021 Nashville

These guys were amazing! So efficient and respectful of my time! I’d hire them again in a second!!

Lorrain L

(2) 10/29/2021 Spartanburg

Disclaimer: The workers were at no time verbally disrespectful or discourteous.
The onset of the move went as expected. They got the lay of he property, the instructions on what was to go where; and the insight on how everything was labeled and to be matched with the labels that were at the unload location.
The loading started. We were about 45m in; and then, the ´interesting´ began. One of the movers disappeared. At $115/hr I want to know where you are, and what you're doing; on my dime. It was stated, ¨he's in the bathroom¨. At no time was I asked if anyone could use my facilities! I considered this to be socially egregious. I didn't lambaste them, giving to their youth as a reason for the lack in social graces. I just allowed them to keep working.
Shortly after that, I was upstairs taking care of another issue, when coming into the upper level of the foyer, I look to see one of the movers riding my elliptical. I know... who does that? Had he been hurt, who would have been responsible? I said nothing, as to not create a hostile environment. I am certain, you are asking, 'why aren't you saying something'? I am a retired U. S. Marine with no in between. Once the engine starts, I go from 0 to 120, and that's just 2nd gear.
They are allowed to continue to work themselves out of their tips. Yes, that's right. I had a set tip for each person prior to them beginning. Once the loading was complete, I noticed that many of the boxes that were set for the first location, was not loaded. It was stated,by the lead, "it's okay. We left all of the delicate items for the second trip". This would have been fine, had the second trip not caused the such confusion, but I digress.
Please know, that every box was labeled and numbered to corresponding labels on the rooms at the unload location. This didn't happen only if it was so obvious, that a 3rd grader could figure it out. For instance; if there is a printer, in an office that you were shown earlier, it should not have to be marked "office" to know that it goes in the "office" not the "craft room". This happen on several instances. Plainly marked boxes put in the wrong locations. A full filing cabinet left laying on it's side; while the base was left in the craft room.
While unloading in process, one of the movers asked if I lived there alone. Weird and creepy! I responded, " no I stay with a few friends, Their names are Smith, Wesson, and Mike; but I call him Nine. He didn't understand what I meant. One of the other ones explained what I meant. He says, "oh, you have weapons. Can we see them?' I responded with a resounding, "NO!". Why would I show you my weapons? That's foolish! He went further to say, "well, we moved a guy a couple weeks ago who had guns, and he was showing them to us; he let us hold them and everything". I stated, 'he is a fool. He said, "no he was a cop". As if that made it okay. I said, "he was a foolish cop". He re[lied, anyway, he let us see them, and we didn't kill him or nothing". REALLY!?!?
During this unloading, one of the movers disappeared for about 10 minutes? I asked wear he was. It was noted that he was in the bathroom. Again, this is my home, and no one (NO ONE) asked if they could use MY facilities. RUDE! Mind you, I raised males, You know what it's like when they go. Air freshener/fans do nothing! You still know. After 10-15m with my exhaust fan running; nothing. Not even a hint of air freshener. So now, I am paying $115/hr for you to fake go, and you are increasing my light bill. WOW!
On the loading, two bookshelves were disassembled, that didn't need to be disassembled. A complete layout of where furnishing were supposed to be placed, was shown to the lead. The shelves were not reassembled and placed flushed against each other, with the shelves laying on the filing cabinet, that was left on it's side. Come to find later it was broken beyond repair!
A large glass tabletop was brought to the wrong location. Had a real hard time getting it to the correct location.
A door was removed to get a love seat into the sitting area of the master suite. It still would not fit. They never put the door back on, and didn't inform me as to where the hinge pins were. I tried to call them, but they never picked up the phone; or called back.
Damaged my headboard; bid gash in the wood. Damaged a mid century dresser. Found fragile boxes upside down; with 'this side up'/arrows plainly displayed. Heavy boxes in the wrong place.Even after all of this, I remained calm. I need this to be over, as time and my money is spent. after the final unload, I asked for a "favor" since they had to go back to the loading point to retrieve their dolly. I asked if they could follow me to U'Haul to turn in the truck. It is on the way, and only 1.3 miles from where they are going.
He +'d that time to the invoice. Okay. So much for the $100 tip you each would've gotten! Unprofessional, no social graces. Need CS training! More to say, fresh out of letters though

Lorrie H

(5) 11/8/2021 Murfreesboro

They were here early and finished in the 2 hours they said they would! I would hire them again anytime!

Service Area

We handle moves within 60 miles of Garner, NC 27529.

We also service the Asheville, Murfreesboro, Charlotte, Washington, Las Vegas, Loveland, Lawton, Mesa, and Wilmington areas - see below for more info.

Get To Know Us

What can a customer expect after booking with you?

After booking with us, our customers can expect a call to confirm all the details and to answer any questions the customer may have.

What can a customer expect on moving day if they hire you?

On moving day, our customers can expect excellent communication prior to arriving. Also, we will always be on-time, guaranteed.

How should a customer prepare for moving day?

Our customers should prepare by letting us know all the details of their move so we can give the best options and tips to make their move seamless.

What types of moves have you handled?

We are experienced in and ready to handle local moves, long-distance, residential, commercial, office, military, and jobs requiring 50+ movers. We handle nationally selected VIP moves.

What's your favorite part about being a mover?

My favorite part about being a mover is meeting new people everyday. Some of these relationships have lasted over 15 years!

What training do you provide your crew members?

Our training consists of live experience at our warehouse before going in our customers' homes.

Local Mover Policies

Same Day Moves

We charge an extra 20% for same day requests.

Next Day Moves

We accept next day requests at our normal rates.

Refunding Unused Time

We refund up to one unused hour over our min..

Extra Hours

We can always stay at least 2 hours over the prebooked time.

Moving Equipment

Face coverings and gloves:
[not available at all locations], (upon request, no fee)
Furniture dolly or straps:
Brought to every job at no charge. [varied pricing/options by location]
Hand tools for assembly:
[not available at all locations], (always included, no fee)
Hand truck:
We bring dollies to every job at no charge. [not available at all locations], (always included, no fee)
Plastic wrap:
[not available at all locations], ($30.00/ea.)
Rope:
Available upon request. [not available at all locations], ($10.00/ea.)

Hours

Sunday: 9:00 AM - 7:00 PM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 7:00 PM
Hourly Price
$95/hr
for 2 movers after 2 hr min
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