Smart Move, LLC - A Local Bailey Moving Company
Bailey, NC / Moving services within 60 miles
Booked on 16,473 moves through HireAHelper
4,270 Verified Customer Reviews
Open Today - 9:00 AM - 7:00 PM
20 years in business
Bailey, NC / Moving services within 60 miles
Booked on 16,473 moves through HireAHelper
4,270 Verified Customer Reviews
Open Today - 9:00 AM - 7:00 PM
20 years in business
One of Bailey's Favorite Moving Companies
A Note from HireAHelper
We love working with Smart Move, LLC because they pride themselves in taking care of their Bailey, NC neighbors. After several years moving in and around Bailey we believe you'll love working with them too!
Relocation with Smart Move, LLC
Smart Move Moving & Storage has over 30,000 moves completed! 2018 HireAHelper Dream Team Award. Nationally selected mover for 2020 Military Home Makeover with Montell Williams on Lifetime channel (Marquez family) episode 1. Selected mover for PackRat CEO. Selected mover for PackRat Executives. Selected mover for ArcBest CEO. We have been proudly moving residents since 2004. We are members of the American Moving and Storage Association. All of our movers are professionals, full-time (in fact, for many years), and have passed background checks. We are clean-cut, athletic, polite, and properly trained to provide the best moving experience. We show up on time (15 minutes early is our policy), in complete uniforms and with equipment. We have an A+ rating with the Better Business Bureau. It is in our best interest to provide you with the greatest service possible. We are quality. We are "The Best Movers Around!"
Credentials
Licensed Business:
Insured Business:
Uniformed Crews:
Workers Compensation:
MC/State License:
Moving Reviews
Real Bailey area customers. Unedited, unfiltered reviews of Smart Move, LLC.
Will M
2 Guys worked well with my crew.
Suzy F
These guys were amazing! So efficient and respectful of my time! I’d hire them again in a second!!
Lorrain L
Disclaimer: The workers were at no time verbally disrespectful or discourteous.
The onset of the move went as expected. They got the lay of he property, the instructions on what was to go where; and the insight on how everything was labeled and to be matched with the labels that were at the unload location.
The loading started. We were about 45m in; and then, the ´interesting´ began. One of the movers disappeared. At $115/hr I want to know where you are, and what you're doing; on my dime. It was stated, ¨he's in the bathroom¨. At no time was I asked if anyone could use my facilities! I considered this to be socially egregious. I didn't lambaste them, giving to their youth as a reason for the lack in social graces. I just allowed them to keep working.
Shortly after that, I was upstairs taking care of another issue, when coming into the upper level of the foyer, I look to see one of the movers riding my elliptical. I know... who does that? Had he been hurt, who would have been responsible? I said nothing, as to not create a hostile environment. I am certain, you are asking, 'why aren't you saying something'? I am a retired U. S. Marine with no in between. Once the engine starts, I go from 0 to 120, and that's just 2nd gear.
They are allowed to continue to work themselves out of their tips. Yes, that's right. I had a set tip for each person prior to them beginning. Once the loading was complete, I noticed that many of the boxes that were set for the first location, was not loaded. It was stated,by the lead, "it's okay. We left all of the delicate items for the second trip". This would have been fine, had the second trip not caused the such confusion, but I digress.
Please know, that every box was labeled and numbered to corresponding labels on the rooms at the unload location. This didn't happen only if it was so obvious, that a 3rd grader could figure it out. For instance; if there is a printer, in an office that you were shown earlier, it should not have to be marked "office" to know that it goes in the "office" not the "craft room". This happen on several instances. Plainly marked boxes put in the wrong locations. A full filing cabinet left laying on it's side; while the base was left in the craft room.
While unloading in process, one of the movers asked if I lived there alone. Weird and creepy! I responded, " no I stay with a few friends, Their names are Smith, Wesson, and Mike; but I call him Nine. He didn't understand what I meant. One of the other ones explained what I meant. He says, "oh, you have weapons. Can we see them?' I responded with a resounding, "NO!". Why would I show you my weapons? That's foolish! He went further to say, "well, we moved a guy a couple weeks ago who had guns, and he was showing them to us; he let us hold them and everything". I stated, 'he is a fool. He said, "no he was a cop". As if that made it okay. I said, "he was a foolish cop". He re[lied, anyway, he let us see them, and we didn't kill him or nothing". REALLY!?!?
During this unloading, one of the movers disappeared for about 10 minutes? I asked wear he was. It was noted that he was in the bathroom. Again, this is my home, and no one (NO ONE) asked if they could use MY facilities. RUDE! Mind you, I raised males, You know what it's like when they go. Air freshener/fans do nothing! You still know. After 10-15m with my exhaust fan running; nothing. Not even a hint of air freshener. So now, I am paying $115/hr for you to fake go, and you are increasing my light bill. WOW!
On the loading, two bookshelves were disassembled, that didn't need to be disassembled. A complete layout of where furnishing were supposed to be placed, was shown to the lead. The shelves were not reassembled and placed flushed against each other, with the shelves laying on the filing cabinet, that was left on it's side. Come to find later it was broken beyond repair!
A large glass tabletop was brought to the wrong location. Had a real hard time getting it to the correct location.
A door was removed to get a love seat into the sitting area of the master suite. It still would not fit. They never put the door back on, and didn't inform me as to where the hinge pins were. I tried to call them, but they never picked up the phone; or called back.
Damaged my headboard; bid gash in the wood. Damaged a mid century dresser. Found fragile boxes upside down; with 'this side up'/arrows plainly displayed. Heavy boxes in the wrong place.Even after all of this, I remained calm. I need this to be over, as time and my money is spent. after the final unload, I asked for a "favor" since they had to go back to the loading point to retrieve their dolly. I asked if they could follow me to U'Haul to turn in the truck. It is on the way, and only 1.3 miles from where they are going.
He +'d that time to the invoice. Okay. So much for the $100 tip you each would've gotten! Unprofessional, no social graces. Need CS training! More to say, fresh out of letters though
Lorrie H
They were here early and finished in the 2 hours they said they would! I would hire them again anytime!
Darian W
It only took them less than an hour to unload what it took us hours to load. Everyone was very kind and our stuff was very well taken care of!
Debra S
These guys exceeded expectations and were fun to work with in my crazy moving day!
Deanna E
Hello,
The team that came out were very friendly and quick. They ensured everything was placed where I needed it to be. Polite and on time. Great service!
Holly K
Carnell, Stella, & Mike were amazing helpers! Communications with this company was excellent! They were a hard working crew went above and beyond in helping at both locations. Took amazing care of our household goods. They were so polite, friendly , and excellent to work with... they are the definition of a dream team! Thanks guys you made our unloading move go so smoothly! I highly recommend them! Excellent Service all the way! A++++ ?????five stars all the way!
Donna C
Movers were hard working and friendly. Everything went smoothly; no problems.
Kevin Y
Have used this company twice now and highly recommend! Great communication, hard working, and friendly teams.
Service Area
We handle moves within 60 miles of Garner, NC 27529.
We also service the Asheville, Murfreesboro, Charlotte, Washington, Las Vegas, Loveland, Lawton, Mesa, and Wilmington areas - see below for more info.
Get To Know Us
What can a customer expect after booking with you?
After booking with us, our customers can expect a call to confirm all the details and to answer any questions the customer may have.
What can a customer expect on moving day if they hire you?
On moving day, our customers can expect excellent communication prior to arriving. Also, we will always be on-time, guaranteed.
How should a customer prepare for moving day?
Our customers should prepare by letting us know all the details of their move so we can give the best options and tips to make their move seamless.
What types of moves have you handled?
We are experienced in and ready to handle local moves, long-distance, residential, commercial, office, military, and jobs requiring 50+ movers. We handle nationally selected VIP moves.
What's your favorite part about being a mover?
My favorite part about being a mover is meeting new people everyday. Some of these relationships have lasted over 15 years!
What training do you provide your crew members?
Our training consists of live experience at our warehouse before going in our customers' homes.
Smart Move, LLC Moving Photos
Local Mover Policies
Same Day Moves
We charge an extra 20% for same day requests.
Next Day Moves
We accept next day requests at our normal rates.
Refunding Unused Time
We refund up to one unused hour over our min..
Extra Hours
We can always stay at least 2 hours over the prebooked time.
Moving Equipment
Hours
| Sunday: | 9:00 AM - 7:00 PM |
| Monday: | 9:00 AM - 7:00 PM |
| Tuesday: | 9:00 AM - 7:00 PM |
| Wednesday: | 9:00 AM - 7:00 PM |
| Thursday: | 9:00 AM - 7:00 PM |
| Friday: | 9:00 AM - 7:00 PM |
| Saturday: | 9:00 AM - 7:00 PM |