THe truck had a faulty tire on right outside rear but they were able to fix right away with roadside assistance. Truck drove well and we arrived safe. THere is an issue though with those trucks not filling up to full at the gas stations due to how the gas goes down. Many could easily fall to that $35 dollar charge for not being at full because of how they are made. We had to fill up thee times and the last have the employee go with us to make sure the turck was full. That is why there wa not a higher score on the review.

Truck had some leaking issues, and the front end was loose, making steering challenging. Worst though was the cab was covered in dog hair, and although the attendant tried to clean it before we left the pickup location, it still took us more than an hour to clean it sufficiently for the trip.

Honestly, I'm not pleased at all with Budget. There are several things that weren't as I would have liked them, so I'm just going to list them. First of all, the cost. My partner and I needed to change the time of our reservation due to the incoming shutdown of Washington state due to COVID. To change the date of our move, Budget was going to charge us an extra $400. In the end, we just made a new reservation under my name instead of my partners, and didn't have to pay extra, meaning that the extra cost was just a completely unnecessary charge to begin with. Second, also regarding the cost, the quote that you get on the Budget website isn't the actual price. There was an extra $300 mandatory insurance charge that we didn't find out about until we went to go pick up the truck. Luckily, we had extra in our moving budget, but I can imagine that some folks would be completely blindsided by this. Really should include that in the initial quote, if I'm honest. Third, the condition of the truck. While waiting to pick up our reservation, my partner and I got to sit there and listen to the Budget employee talk to another customer (someone who worked at the CDC, apparently) about how they made sure to clean up every truck and wipe it down as soon as it came in. As you can imagine, during a global pandemic, that kind of thing is more than a little important. So imagine our surprise when we get our truck home and inspect it further, only to find that it's dirty, full of crumbs and other debris. Clearly hadn't been cleaned at all. Overall, even if you get quoted a lower price for Budget, they're going to bump that up with the insurance, and they might just have neglected to do the bare minimum of actual cleaning of the truck. Go somewhere else.

They didnt have 12 foot truck available, so they put me in a 16 foot truck - much bigger than I needed. I used AARP discount for the truck which saved me over $125 for property damage insurance

Rented a cargo van. the van was newer and didn't have any problems. Drove nice.

I was not happy with the pick-up location. The drop-off was fine. When we picked up our truck, took it home to start loading with my belongings, we noticed a leak in the ceiling from the two corners closest to the cabin. It was not raining very hard but the water was pouring in profusely. Since I was moving to another state, the water would surely ruin every box and belonging before reaching our destination. I called the company back and they said "ALL of our trucks leak" and I told them that was unacceptable and they hung up on me and didn't offer to help. I eventually had to cover all of my items with tarps inside the truck to prevent as much damage as possible. A few of my boxes were so soaked when we arrived that they broke and disintegrated when we tried to lift them. This was just frustrating. I paid quite a bit of money and did not expect the workers to be so rude about a problem that I did not cause.

The truck arrived an hour and a half late and they did not have furniture covers as I had requested, which were understandable under the COVID-19 circumstances, but the tank was filled 3/4 full and I didn't notice they marked it as full until I dropped off. My bad, but annoying still. When I returned the vehicle, I was also told the gas gauge needed to show beyond full. I told them I filled it until it clicked, but they said my options were to pay $35.00 plus the cost of gas while I waited for them to go to the gas station, or go back myself and top it off. I opted to try myself, at which point I sprayed gas all over the place because it was already full. Coming back smelling like gasoline was enough for them to believe me that it was actually full.

Only issue, clean truck once in awhile. Had to clean it myself.

Old equipment but worked for us.

Truck performed well but it was dirty and dented when I rented it. Someone had spilled oil on the floor boards of the cargo area and the wooden boards had splinters. I had to clean the cab and blow out the dust from the back of the truck.

Truck was newer (<100K miles), drove great and was comfortable for my long haul from FL --> TN

I used Budget because they were recommended by the company for my new job. I rented a 16' truck and car carrier with unlimited miles. I was fortunate enough to get a year old truck, which averaged ~10 mpg. However, it did not do well with any type of incline, struggled accelerating and was loud and shaky in the cab, but all in all it got the job done so I can't complain. As for the car carrier, I had a broken taillight and one of the tires had a completely different rim size than the other 3, but once again it worked so I can't complain. I'd probably look into using Penske, but would not have an issue with using Budget again.

Budget truck rentals has always been great, the problem we had this time was the back of the truck was full of sand and the inside of the truck was a bit dirty. We had to clean it out before hand.

Truck was ready on time and was just right for the move.

Drove from Omaha NE to Santa Fe NM all in one day... 16 long hours. The truck was slow and a very rough ride... but then that is what everyone told me to expect. Around Dodge City KS the truck started acting strange... the RPMs would rev up and the truck would not shift into the next gear... for more than a hour it would not move past 50-55 mph. All this on the flat pains of Kansas. I was worried that it would break down, and hoped to get to Dodge CIty KS where I could call for help. But within the hour, the truck returned to normal operations... moving along at 60-65 mpr. I arrived in Santa Fe without additional truck issues. Upon returning the truck to the Budget shop on 8:30 AM on a Monday morning... the customer service agent there was quite grumpy. I waited for 15 minutes while he did something in the shop for another customer. She didn't understand what was going on either. He could easily have said something like... "I'm finishing up this order and will be happy to help you in another 15 minutes". Budget... PLEASE give you team customer service training.

Flexible thank you!!

No hassle parking my vehicle while using the truck. The truck ran fine and didn't guzzle gas like some of them do.

The first location's truck would not start, but I was able to find another truck at a different location that worked very well.

The men were great, nice, fast.

truck didn't have anyway to have handsfree - and no way to plug in and keep phone charged.

I've used Budget Truck rentals for many things over the years, e.g. to transport large canvases of art across town for my art business. This time I used them to move my home from Omaha to Santa Fe, rental a 26-ft truck one way. The team at Omaha, where I picked up the truck was great... but the team (one guy) at the end destination was not at all friendly and acted put-out at my arrival on the Monday morning when I returned the truck. In between, the truck ran 800 miles... in the middle of the trip the truck's RMP would rev without gaining speed. I was quite worried that I'd need to stop for repairs at the next city. But as quickly as the problem appeared, it disappeared. I was lucky. But wonder that the next person won't be so lucky.

It got the job done. -1 star for no cruise control. Truck govenor limited speed to 76mph which caused a few dangerous situations with 18 wheelers. -1 star for loud cab noise/wind. Door not properly sealed/missing insulation/weather stripping.

10 Stars great great great

Fair cost, however the interior of the truck could have been cleaner. It was also obvious that the tank was truly not full, as the gauge dropped within 10 miles of leaving the rental company. It took nearly $15 to top it off to start the trip.

Lori at Chattanooga office was so very friendly and helpful. We had to add a day and it all went smooth and very reasonable!

I was very disappointed with my Budget Rental experience and even more disappointed after contacting customer service the truck they provided me to drive 800 miles was in terrible condition it should have never been rented for a long move such as the one I had and especially since I was by myself.

The strap to hold the tires did not work well and lucky the SUV did not fall off or cause a major accident.

Great value. A truck that works with zero extras, but its cheap. Beat the nearest competition by $200 in my area

Issue with lights on car hauler. Wipers were awful. Assistance at the drop off location was very poor.

The truck cab was extremely uncomfortable and the rental company was actually a gas station drop off, which by the time you get helped it's an hour later or more.

Good service on both sides of a 1 way move. The truck was well maintained but beginning to show a little age (just under 100K miles). I bounced around a lot when empty, once we got the load in it settled down and drove pretty well.

Not sure why but the agent gave me the oldest truck on his lot! It was filthy inside with a layer of dirt & leaves as though the previous renter had moved trees & branches. The drivers seat was completely worn through in the back so I was sitting on a metal bar. It ran OK and fortunately I only had to drive it less than 20 miles total so once I swept it out myself it worked out ok. I’ve had better trucks from Budget in the past so hopefully this was just an anomaly

The truck did the job, but it was noisy and there was no radio to help break up the journey.

Reserved a truck 3 days in advance and when I arrived at the location to pick up my truck they told me they were all sold out. Called the corporate number who told me to drive 2+ hours to pick up another one and did not offer any type of compensation for the inconvenience. Told them to cancel my order & I went with Penske, MUCH BETTER customer service, same price and SUPER accommodating to my short time frame.

Truck did the job, but was pretty dirty inside and out. Certainly wasn't charged for anything, and realize it's a moving truck after all, but maybe could have been wiped down just a little?

Very good price and helpful staff.

Good service team, but truck windshield was dirty- I had to clean it inside and out

Normally, I have a great experience with budget. This time the truck was filthy and had a few minor dings, transmission issues going up hill, and they didn't have the truck and trailer ready on reservation date. The customer service was nice and their inventory management team helped out to locate the trailer closer to me for pick up. Although the truck sucked, the people made it a little better.

There were just things we weren't aware of; like the $300 hold on our credit card. The staff was nice and polite as we scrambled for things we didn't know we were required to have (we changed to a debit card and then they needed a bill in my husband's name)

By far the cheapest truck rental I could find for a one-way trip. My truck was not ready for pickup at the scheduled pickup time. I called customer service and they offered to find the same truck nearby, but the original truck arrived while I was waiting for customer service. The truck was handed to me very dirty, probably because they didn't want it to be later than it already was. I made my trip from southern California to Oregon, but I wish the windshield wipers had worked better, it was hard to see at times. At the end of my transaction, I was compensated for the truck being late at pickup, so that was nice.

Could have been cleaner, but it hauled a lot of stuff a long way and I never once felt nervous about it's performance

Just as described. No add on fees.

There were no issues with the truck

Cheap, which was good, but the "one way" truck they provided had the roof ripped open... they had others but deemed them to only be for local rentals. O well, at least we had nice weather.

The truck was old, dirty, and it leaked in the two forward corners.

The truck was old, dirty, and leaked in both forward corners.

Easy pick up and drop off for half the price of U-Haul.

Easy to work work with and half the price of U-Haul. Everything was ready when I arrived and drop off was easy.