On the morning of my move, I received a phone call stating that there was no truck available at the location I had reserved. Why take reservations and ask about locations if it won't be available? The truck was fine but the day got off to a late start because we had to go elsewhere.

Van was in good condition. Went with Budget as the cheapest option, satisfied with the choice. Savings covered the cost of movers to load/unload.

Budget gets a 5-star rating because they were the cheapest company I could find in my area for a 1-way move. The truck didn't get great gas mileage (about 300 miles per tank) but it got the job done. Also, the service at the rental truck office was great and they were very accommodating enough to offer assistance before I went over mileage. Would rent from them again.

Truck was in good condition. Pick up and drop off was uneventful.

Budget pick up and drop off was convenient and significantly cheaper than competitors.

Pick up and drop off were average at best, truck was dirty (hadn't been swept out.

I had reserved a 12' truck for the day. I arrived as scheduled; they did not have this size truck and gave me at 16' instead at the same rate. Excellent customer service during pick up.

They did not have the truck size I reserved not a truck ready when I arrived. I reserved a 16 ft and ended up with a 26 ft truck. It made the 1700 mile trip, but was more than half empty and made city driving more stressful

Equipment needs to be maintained better. The trailer that I had wouldn't tighten my vehicle down to the trailer as much as I wanted. There was an uncomfortable amount of slack. I wasted way too much time because the first Budget truck that was hooked up to the auto transport didn't light up the lights on the trailer. So they had to grab another Budget truck. Hook up to it, then check the lights again. Also, once I went to drop off the equipment. The desk clerk asked me why didn't I have safety chains connected to my vehicle. When I picked up and left with the truck, no one mentioned any safety chains. So the staff may need more training on how to chain vehicles to the auto transport.

The truck had a lot of mileage on it so we felt that we had to be extra careful going up hills. But, had no problems. They forgot to put rented hand truck on the truck.

Great truck and price

The truck was the perfect size and in great shape. It did only get about 10 miles per gallon on the highway, so that added up on my 800 mile drive, but the A/C worked great and it handled the Tennessee mountains pretty well.

I have used Budget before and I will keep using them for the price and ease of rental ability via there website

The truck was fine. However, I reserved furniture pads and was informed when I arrived that morning to pick up the truck that none were available. I had to scramble to find enough blankets to cover my furniture because my movers were arriving in less than 1 hour and I had zero notice to make other arrangements. It would have been better to receive a phone call to notify me ahead of time that I needed to buy or rent furniture pads elsewhere. The cost of the truck was very reasonable but the cost of the insurance was exorbitant. Checking in at Prestige Rent-a-car in McKinney, TX was not the smoothest, but drop off (at a different location) was extremely easy and Randy at Eastex Rentals was very accommodating for us.

Availability is everything. Got the truck I need to get the job done.

Truck was reliable. Manager at pick-up location was incredibly lacking in customer service and social skills in general. I mean really bad!!!!

The price was great, which is why I went with this company overall. When I arrived to pick up my truck, however, it seemed that they don't always have trucks available at the site you reserve, which seems crazy to me. I had reserved a 12' truck to move a lot of large furniture pieces, but they almost gave me a van (not big enough). They ended up giving me a 16' truck without extra charge, which ended up being fine for my job. Just be aware that you may not get what you expect.

Exactly as priced, no issues at all. Truck in good condition.

Arrived for scheduled truck pick up and it took 30/40 minutes because an employee didn’t show up!!

Climate control in truck was poor.

Rating would actually would have been very good+ but the truck leaked a bit and some things got wet.

The 16ft truck ran perfectly. It was a little older and had 84k miles on it, but it got the job done.

The truck was dirty and smelt of cigarettes I opted for the insurance but the truck was already pretty damaged

Easy to book, got what we needed, very quickly fixed a mechanical problem, no issues at pickup, during the drive or at drop-off.

Right price, right features!

I ordered a 26' truck but the manager told me that it was running poorly. I didn't want to end up stranded with a truckload of valuables so I took the smaller 16' truck and made 2 trips instead of one. The manager said he'd take the mileage off but at the end of the day, it seemed that I only saved a few bucks. I would have gladly paid more for a working 26 footer that would have saved me hours of driving.

Quick check-in process, reliable vehicle, ability to return early if needed.

The truck road great!

The truck was reserved months in advance and we were never notified of any problem with a truck being available, however when we arrived at the Budget Truck location in Arlington, VA, they said they did not have any trucks. I took staff 10 mins to just tell me that, and another 20 mins of phone calls for them to locate another truck. We had to drive 20 miles to get a truck in Lorton, VA and 20 miles back to Arlington, VA with only minutes to spare before our moving crew arrived. We were given no discount for the serious disruption to our moving day schedule and the significant distress caused by the situation. The truck at the Lorton, VA location was in very poor condition with a drivers' side door that had evidence of major damage repair and didn't close completely so the entire drive across country there was very loud noise inside the truck cab making it almost impossible to hear each other speak. The truck interior was absolutely disgusting. It smelled like garbage and was crusted with dirt everywhere. There were no signs of anything having been cleaned - particularly concerning given the situation with COVID19. The windshield was so dirty it was hard to see thru it. We had to spend 30 mins scrubbing down the interior of the cab, including cleaning food off of the seats. The truck had 162,000+ miles on it and would frequently completely lose acceleration even on flat highway - as in nothing happening at all with the gas pedal pushed all the way to the floor. 5 hrs from our destination, the engine light came on. There was no manual in the truck and searches on our phones did not provide any explanation, so we simply had to keep driving. We return the truck tomorrow and are assuming we will get zero accommodation for all of the problems we had with this truck rental. Never ever use Budget Truck Rental if you can help it. As it was, we had no choice given we had movers coming and had to vacate the apartment by 4p that day. If you do have to use Budget, I hope you have far better luck than we did.

Worked out well. I had some trouble initially picking up the truck because it was Memorial Day but they helped me reschedule and gave me a discount.

Mark at Ruby Street Tire Joliet Budget Truck Rental is GREAT!

I reserved 24 moving pads, but only received 9. Rip-off!

The truck had 2 check engine lights on the whole trip. The engine consistently overheated and had to drive with the heat on to keep the motor from blowing up. The truck had no power and would only do 60 MPH. The wipers did not work properly and no windshield wash. When I picked the truck up it had 7/8 of a tank. I returned it with more fuel that 7/8. The rental company that I returned to was rude and demanded that I top off the fuel. I did not have the paperwork on me to prove that it had 7/8. The company receiving the truck had the worst customer service that I have ever had to experience. I will never rent a Budget truck or car again in my life.

Would prefer an easier after-hours drop off system, but it ended up working out just fine.

I booked a 12’ truck from Budget in Allston,Ma one month prior to my move to make sure I move out of state smoothly.Budget recommended this sized truck based on the information I gave of wanting to move out of a 1 bedroom with dining area. One day before my move Budget Allston calls me and cancels the truck.The assistant was so non caring and offered no help what so ever.Extremely unprofessional customer service.All he cared about was the fact he had to call people to cancel their trucks.He offered no further assistance.I had already booked & paid for movers on both ends of my move and all I needed was the most important item in a move,the truck!!!I thought I was being organized by booking the budget truck a month in advance but I had no idea of what an unprofessional company I chose for the most important part of my move out of state! I suggest Budget just gets an automated service installed because their customer service is zero.I proceeded to call the main Budget and then got a more helpful customer service that criticized the Allston branch.But did not manage to get me a truck.He told me to just keep waiting until they find me a truck.After a few hours of not hearing from Budget I called U haul. Uhaul booked me another truck immediately and highly recommended an even bigger truck than Budget had recommended based on my move list of items.The truck was perfect & fully equipped. If you want a professional truck rental that won’t let you down with excellent customer service use Uhaul and stay away from extremely unprofessional Budget.

truck did't have a radio, made for a long drive. Also the left turn signal on the trailer we rented didn't work.

I had to change my plans due to Covid and I had to jump through so many hoops to get them to honor my original quote. They also changed my pickup time without informing me. Had to jump through hoops to get that changed also. I was told to return my truck to a location that was closed, then I changed by drop off location because of this with their customer service, TO A LOCATION THAT NO LONGER EXISTED, which I only found out about once I pulled up in the truck. I ended up having to drive to a third location to return the truck. It was quite a hassle, but I guess that's what you get for using the cheapest moving truck company in the game.

The budget truck worked well for us at a great price.

My only complaint is that there is not a size between 16 and 26 ft length. With a 2 bedroom apartment it recommended 16 but it was a challenge to get everything on.

The great price is not worth the poor service.

I was very happy with the truck rental overall. The truck was in good working order and I had no issues with it mechanically. I picked up the truck in NJ and drove it to Florida. The NJ location was very helpful and I was in and out of the office in under 20 minutes. Dropping the truck off in Florida was another story. My truck reservation included a drop off at Budget Truck Rental of Largo. I can not recommend this location. The location had limited hours due to Covid19 which I understand however the website was not updated so I arrived to find a note on the door telling me the location was closed. I was not pleased with that but I said ok and figured I'd come back the next day. The next day I showed up at 8 am as that is the what the taped up sign on door said was the time they opened. No one showed up until 8:45 am. When I questioned the employee I was told they had new hours starting that day of a 9 am opening time. When I asked why the sign wasn't updated there was a nasty response about Budget not updating the website. When I responded that the sign on the door is handwritten and the location is independently owned - I got a dirty look. Seriously, I just paid Budget $1265 dollars to move and you could care less about me the customer. How hard is it to update your handwritten hours of operation and what business who cares about their customers doesn't update hours BEFORE they take affect. I can not recommend this location. Once it was my turn it took 5 minutes to hand over the keys etc. so I waited on line for 60 minutes for a 5 minute transaction. Also, I don't understand why the location doesn't offer after hours drop off. The employees did not look at the truck at all so offered no additional service that would warrant me having to drop off the keys in person. Overall I would recommend Budget Truck Rental.

I'm not really happy with the truck I got. Budget managed to duplicate my reservation, which I had to cancel during the middle of getting the getting my truck loaded.

The day before my move, I got a call that there was no truck for me from the original Budget office. I had to call customer service and have them try to find me another truck. Luckily it worked out because I had movers on both ends along with a plane ticket to return here to get my car (because they also did not have a carrier available for me to tow it) and I would have lost what I paid for all 3 things if no truck was found for today. Thanks to Bob at customer service for his help

Digital system failed when we went to pick up truck so we lost an hour but they compensated us.

The truck was ok...nothing special

Great Price! Every location is different

..............................................................................

The size truck we reserved was not available so I was provided a larger truck at no extra charge. The store clerk was very helpful and the truck was clean and ready to go.