I showed up right on time to pick up the truck and was told that their computer systems were down and that they could not rent anything to me. It was clear they were aware of the situation the night before, but no one had called me about the problem, even though the corporate office, whose computer systems were up and running, had my reservation information. The woman at Budget would not help me an any way other than to give me the customer service number for Budget. It took several phone calls to Budget to try to work out alternative arrangements. The people on the phone were friendly but slow--I had movers coming and couldn't afford to wait two hours for them to make alternate arrangements. Bottom line: Budget really screwed me over on moving day. I'll never work with them again.

Truck was Ready when I walked in. A little oil from previous renter was not cleaned up which made the floor slippery

Expensive for a in town truck rental.

Arrived when and where I was supposed to. Ghetto-Hose Bag at counter says "I do cars not trucks, dey sposed to called you, call dem" after 15 minutes on phone start to location north 20 minutes when I get a call to go south another 20 minutes. Arrive and they have no idea I'm coming. then go " Oh, you have good price, feel lucky" Truck FILTHY smelled. bugs flying around cab. 165,000 HARD miles. Drivers door seal falling off. seat belts gave the willys touching. NEVER again...

Air conditioner didn't work Steering gave me a death wobble when braking on downhill

The movers were excellent but I wish hireahelper should have instructed them that they needed tools to assemble the bed

Always a good company. Easy to work with.

The truck ran great.

The condition of the Budget truck was awful, I had to fight the steering wheel to just keep it in the lane, no radio, seat uncomfortable, air conditioner didn't work so it was extremely hot, uncomfortable. Truck was rough and it caused damaged to some items. It even caused some liquids that were tape up around the cap and tightly packed to spill, even though the item was still standing up and it was only about a quarter full. This truck needs to be taken out of service. I will never use Budget again, I will go back with Penske or UHaul.

Never used the truck. Got it home and the back leaked from rain. Had to get a Uhaul.

Budget representative was very helpful on the starting end of the trip. The truck itself was older. It got us there with no problems, but the interior was showing its age. Left, front tire had worn tread on the outside of the tire, but still handled ok in the rain. We normally rent from Penske but couldn't beat the Budget pricing. Will consider using them the next time we need a rental truck.

The experience began with,...” If you read the fine print, we guarantee the price, but not the truck..” So, we had to travel 50 miles out of the way, and incur large tolls, terrible experience

The Budget truck rental was a smooth process. We were told the truck had cruise control which it didn't. It was the best price after comparing different trucks from different companies. The only problem I am having is trying to get a receipt after the truck was turned in so I can be reimbursed for it. Other than that, would rent from them again.

Easy renting except the form for filling out we had our own insurance. We had bought an extra policy to cover rental vehicles. The questions they asked were hard to answer even with our insurance agent on the telephone. I wouldn't have known what to answer if I hadn't been able to call them even with the policy in front of me. All else went smoothly.

Hauling my car behind the truck was easier than I thought!

The truck was good and I was able to pick up on time. The truck didn't have any gas so I had to wait for someone to go fill it up before leaving.

Bad customer service at pick up. Equipment should have been retired and taken out of service. Had a light load and barely made the trip. T the return location attendant argued that the unit should not have been returned at that locatio I had to show him paperwork to prove it. He asked if it was topped off and both diesel and DEF was topped off. He argued that and continued to charge me over 60.00 dollars for fuel. This is the type of service that initiates bad reviews on social media.

I drove a Budget truck myself

Truck was a piece of junk.

I really liked Jabril Mohamed who we dealt with picking up our truck and returning it. He is a nice guy, very pleasant and hard working. I got a great deal on mileage and chose to return my truck to his site even though it was 340 miles. I was able to leave my car there and it was safe. They have after hours drop off for keys also, I would use them again!

The vehicle was in great operational condition. Smooth and quiet ride. Booking was easy, customer support good.

My drive from Texas to Florida went very well. Would use them again!

The truck was what I needed, the price is extremely competitive and the service was lightening fast. Can't get any better than that.

Truck was old but price was best I could find. Did the job.

The truck was more than i needed. It drove well and comfortable

It was fine, truck was pretty beat up and dirty inside but we will see how it runs.

Truck and accessories were ready and on-time.

Great job with rental of the truck and the service tended by the crew of Anthony and John from On Top Movers

Truck was as promised. Felt the price charged was fair and truck gave us no problems. Do keep an eye on the tires, though. The first truck we were offered had pretty thin tires on the front.

We did not receive the truck we reserved. We also reserved furniture pads which they did not have. The A/C worked for half a day and then blew hot air. The rental agent did not seem to care about our experience at all.

Reliable and most budget-friendly option

Did not have the truck I requested on the day of the move, but Carlos was great and able to get me what I needed. Highly recommended.

Items were Badly damaged during the move.

Quickly got me into the truck and were very organized.

Truck seems fine. Needed a quick sweep in the cargo. The cab looks pretty good except a little grimy in the “hard to get to places”, i.e. cup holder and other holding areas. Windshield needs cleaning; bird poop and grime. Should be better for safety when driving especially since renters can’t run through a car wash. There is a back-up camera and back-up alarm. The cab is low tech. You will need a lighter fitted charger to plug in devices. Otherwise the pickup went smoothly and my blankets were already waiting in the cargo van.

Budget Truck Rental was efficient and good value. They offer a substantial discount for paying in cash. The 16-foot truck operated well and was just right for the job. Everything went smoothly.

I booked the truck through a phone call to Budget's agent. Included in the rental was a hand truck, dolly, and moving blankets. The local agent did a walk through inspection of the truck with my driver, but didn't mention to him that we would not be getting the hand truck, dolly, or moving blankets. We discovered that when the moving crew arrived to start loading the truck. My driver returned to the Budget location and was told that there were no hand trucks, dollies, or moving blankets in all of Lexington, Kentucky. It took another 2 hours to find moving blankets, which we had to buy, and the moving crew had to load the truck without a hand truck or dolly. The job took took 2 hours longer than it should have, which meant I had to pay double what I had planned to for that job. Maybe this should be a 1-star review instead of 2-stars. :-( I wouldn't use Budget again because of this fiasco.

The lady at the counter was very nice but they didn't have the car tow that we had ordered. We order this truck and tow three weeks in advance. She was on the phone calling everyone but no luck. Not her fault at all. When we called the company number they said they would call us back but NEVER DID. Budget lives up to the name I guess.

100% seamless.. pick up, return in another city. the truck was in excellent shape. would use again

i didnt finish my reservation for some reason but i got my movers and never got a notificaiton asking if i meant to do that and when i went to get the truck on valencia in tucson az the clerk was very rude and not very helpful. the only truck i could get was a 26 ft way more turck than needed and he guilted me into get ins and adding a driver. Terrible place rent some where else go a little further to get better service

Budget was terrible. I paid nearly $1400 for a piece of crap truck. The back step was broken so you couldn't step on it at all when loading/unloading. The truck shook like crazy while driving. The window was not water tight, so I got soaked when driving through a storm. On top of all of that, the tires were not maintained and one of them blew out on me. I had to wait 3 hours to get someone to come out, mostly because of Budgets poor system. I was on hold for an hour and it took them another hour to even find somebody to dispatch. Absolutely terrible vehicle and terrible service.

I drove the budget truck.

Renting the truck was good

Budget did not have the truck I needed the morning of our move. Although a smaller truck and extra miles were offered, the miles component was never an issue for our move. I asked the gentleman at Budget if they would be willing to help us with any additional movers hours since the truck they provided was likely not going to be able to move everything in the time that we had selected (3 hours with movers). The response I got from the Budget employee was that there was no way thewere going to do that because they would lose money on the rental and that they would rather cancel my reservation than work with us. For a major company to tell the customer that because they were not able to provide us the 26' truck we requested, they'd rather cancel on us than work with us on the new options is beyond me from a customer service standpoint. Will never use Budget again.

Comfortable ride, proper size, no problems, fair price, good location for pickup & drop off. Lots of play in steering wheel Hard to handle w/winds & draft of semis

I rented a 16 foot truck ?? and Car ?? hauler they had my reservation complete however did not have the "furniture blankets" I had requested with my reservation package I choose from the website. I called to confirm everything was good, a few days earlier. I wish they would have told me, they ran out of furniture blankets. I didn't find out until after I got there, to pick up the truck ?? on moving day. Had to spend an extra $106 on furniture pads at lowes. Need better communication

My issue with the truck was that the price went from $44 to $58 and that I don't understand. I barely went any miles and spent $6.07 filling the truck up. Nothing was changed on my original order yet it still cost more than what the original paper work said that Budget sent me. I was disapointed. Even Budget was surprised by my mileage which I kept explaining to them where I lived (not far)

Budget Truck was fine except they refused to initially rent us a dolly to tow a Cadillac. Too many games, too many hoops, too much time wasted on this. Problematic and it shouldn't be. If they do not have dollies to tow cars of all types, why are they in business?