The truck was clean, ran well and was full of gas.

the truck was ready to pick up, instructions were clear, and drop off was easy.

I was supposed to take the truck back on Saturday after a 24 hour rental, but the office was closed. I was told to hold on to the truck until Monday, and I said I did not want to be charged for the extra days. They assured me that I would not be charged extra. I brought the truck back Monday at 8am as instructed (had to take time off of work) and then I was charged $207 for 3 days. The rental site could not make an adjustment so I had to call the main office. I was given an adjustment which took 7-10 business days to reflect on my account.

It was a local rental. I don't know how they make money it was so cheap. Way to go Budget!

Trucks are filthy on the inside and mechanically in a state of disrepair

They were waiting for my arrival and had everything ready to go. I rented a truck size a bit too large for my goods, but better too big than too small. (I'm not a visual person when it comes to estimations.) Budget was about 2/3 the cost of renting from U-Haul and their trucks are really nice. I'd certainly use them again.

Rented the 26' Ford diesel a couple of times before. Great truck. Well maintained. Even through the Rocky Mountains fully loaded, still averaged 9.6 MPG.

Fourth time renting from Budget ... best value out there. The 26 foot Ford diesel packed as full as it could be packed, pulling a 5,000 pound car and trailer (total weight at the weigh station was 28,744) still averaged 9.6 MPG through the Montana, Wyoming and Colorado mountains.

The Sexton Auto Sales location for Budget was an awful experience. The staff were whining about how they had 6 people in to rent Budget trucks, even though this is their job. The office was small, grimy, with a dog sleeping on the couch (I like dogs, but some people may be allergic and it is simply not professional). There were ashtrays on all the desks filled with butts, and the staff in general were rude, with rough language and behavior. They also forgot to include the furniture pads and dolly I paid for.

Easy to schedule an exact pickup time and date (it helps that it was a mid-month move). Very easy drop off. Equipment was as advertised - moving blankets were of decent size and quality to cover average size bureau and dining chairs. Would do it again.

Very good experience

They did not have the truck available when I arrived to pick it up. They also charged me twice for rental and I am still waiting for my account to be refunded the additional $231.98

It was easy to pick up the truck and drop it off. We appreciated that the cost of the rental included unlimited miles since we moved from Illinois to Florida.

Quick, easy and affordable. Drove their 16' truck 1,000 miles from Florida to Illinois without a problem. Great running truck!

I can only speak on behalf of the pick up experience so far as I have not yet driven the NC -> NJ move but so far so good. They had a good rate and I just felt like their facilities were more professional than Uhaul.

Didn't hold the correct truck for me, asked for a 24 foot, got 16 foot.

I secured my truck with a credit card; however they ended up charging my brother's card when he had to use it as a security deposit!

When I needed to extend the time for the truck use, I could not get anyone to answer their phone. In the end, they just charged me the full amount of $150. I think their customer service need to be improved

Used the online truck estimator to pick a size and pretty well filled it up. Picking up was fine, but I wish I had more options when returning.

Everything was smooth from pick up to drop off

New truck, great rates, ready for me when I arrived. Can't ask for more than that.

Reserved a 26 ft truck for three days. Was told previous renters did not bring back on time. I agreed to take 16 ft truck the first day and exchange it for the correct truck next day. Waited all next day for truck only to find out they sent it to Tulsa and did even bother to call and tell me despite me having called twice that day. Did get me a 24 ft truck several hours and some lots of talking. Was told reservation did not matter. Steering was horrible and had a huge leak of diesel straight on muffler.

I wish I could leave them a zero because I certainly would. This is the worst company I have ever dealt with. The truck had no AC, a broken roll up door and we were resposible for driving it to be fixed burning up a quarter of a tank of gas. Customer service is totally incompetent and rude. They have no concern for thier customers at all. Please dont use this company.

I have moved a Lot in the last 10 years and always use Budget Truck rental. But this time around, the 16' truck I rented was in serious need of repair, had broken glass from the previous people who use it all over the dashboard and seats, and the alignment was totally off. Going up a mountainside in a truck is unnerving, but particularly so in the truck I happened to have rented from Durham Budget Truck off of Guess rd in NC.

I used a 16-ft Budget truck to move my goods 2,200 miles without a problem. I also used trailer to haul my Jetta. Trailer arrived at rental agency approximately 6 hours late and I had a flat tire on right front tire within 100 mies. Upon calling Budget dispatcher, I was told that repair person would call. Unfortunately, the call came from an out of state location more than 200 miles away and I was expecting local call. Not wanting to tie up my phone, I ignored out of state call. Not receiving local call, I tried to get alternative service without success. Fortunately, after 2 hours, I finally answered phone call from out of state person. He promptly put me in touch with local repair person who replaced the tire in 20 minutes without cost. Budget dispatcher needs to be very clear that call may come from remote location.

solid company with great local service.

I was able to reserve my truck online and it was ready for us to pick up the morning we requested. The 26 foot truck fit our 3 bedroom house but it was tight. The truck was in good shape. I would definitely use them again.

The truck worked well and price was very reasonable. The glitch is the optional insurance, which you are almost required to buy. I called my insurance agent and was told a commercial vehicle rental wasn't covered. That cost almost doubled my expense.

We had a newer truck that was a pleasure to drive. Excellent customer service.

The truck was one year old and in good condition with enough room for the two bedrooms we moved from.

Truck was of terrible quality. Brakes were soft, the suspension was horrible--desperately needed new struts. I will never use them again

Right convex mirror fell off. Don't understand why the customer has to purchase insurance for the rental vehicle.

The list of complaints is long, but after receiving an email confirming my order there were no packing blankets in the truck, and none available at my rental location. Those blankets were part of my online order. I ended up spending more than $200.00 buying pads for my move. Also, I ordered and auto transport. They tried to give me the auto dolly. When I insisted on the transport I was told one was available 40 miles away and if I wanted it I would have to go and get it. There was no sense of urgency, or concern from anyone there. This experience added tremendous stress to an already stressful day. Think twice before choosing Budget!

It is truck, it did the job. I however reserved moving blankets and they didn't have any when I picked up the truck. A phone would have been nice so I could have been prepared.

No issues... nothing exceptional with vehicle... I could have used a better walk-around session on the features/functionality of the truck. Also, at pick up, I was pushed pretty hard to buy the supplemental insurance policy they offer. At the time, I felt pushed into buying the additional coverage for another 120 dollars. Ironically, upon checking with my agent this AM, it turns out that I did need the supplemental coverage- so the rental agent was totally correct and potentially saved me from some major liability. Do yourself a big favor and check with your insurance provider before you rent to validate coverages and save yourself some pain when you arrive to pick up your vehicle.

The quote for for $50 however they failed to mention the $40 additional insurance coverage. Apparently, they tried to call the day before, but didn't leave a message, to advise me that I should check with my insurance company to see if I had the required coverage. I would not use them again. If I had been advised up front to check for coverage, I would not have felt like it was a deliberate plan to increase costs.

Very pleased with the truck provided--worked great.

We rented a 16 ft truck and car hauler. they were both in good condition and had no problems making the move. The reps were friendly and curtious.

clean 16 ft truck, clean pads, convenient pick-up and drop-off locations. Truck ran well.

Service was good in Livonia, Michigan when we picked up the truck and also in Plano, Texas when we dropped it off.

Truck was fine. Very clean. Had no trouble booking. I do wish they opened a little earlier. Could not get the truck until 8. We chose this company because we had used them on a previous move. And, would use them again.

Had no problems picking up the size truck 24', we requested. However, bed of truck was not clean and movers had to sweep it out, but still left dirt all over furniture cushions. Returned truck on time but were overcharged as arriving late and drop off fee. Had to go back and have charges reversed. Make sure you review your charges!

This company was not accurate to what their website listed...the website said after hours drop off was available and the office was open until 5, however when I got there the day of my move no after hours drop off was available and the office closed at 1. We had to keep the truck overnight and ended up getting an expensive parking ticket which the company blamed on us. I would not recommend this service (at least not the Vista location)

Not too happy. This is the 2nd move I had where I was called the night before or the same morning (!) to advise me that my CONFIRMED truck was no longer available. Even though they try to assist you in other ways (different size truck, refer to another location), it adds a ton of stress to your already stressful move.

The truck was LOUD but okay. It was not cleaned before I got it. ... the inside was a little messy and the back had not been swept. Other than that.. It was okay.

Got a brand new truck so everything was in good order.

The price quoted when we booked online was approx $400 more than what we actually were charged at time if pickup. The representative could offer no explanation for the difference. The also forgot to give us the moving pads we rented at the time of pick up so we had to go back and get them.

The only thing wrong with the truck was the windshield wipers needed replaced.