Paid to have the truck for 4 days and was told I would be reimbursed for days I didn't use the truck if I returned it sooner... the day after I rented I was called by the drop-off location asking if I could drop the truck off early/asap... I agreed and took it back on the second day. When I got there the guy thanked me for bringing it in early and said it was scheduled to be rented by someone the next morning. I asked about being reimbursed and they looked at me like I was crazy... I said I had been told I would be reimbursed for days not used and also highlighted the fact that I paid to have to truck for 2 more days and that someone else was going to be paying to have the truck the next day, so they were being paid twice for the use of the truck. The employee became loud, rude and told me to leave. I talked to him for a few more minutes and calmed him down, but left having paid full price even though I turned it in 2 days early, per their request.

I didn't know the company had moved to a new location, so I had to call to get new address. They give me some free miles for the inconvenience. Very nice of them.

Truck only had 9000 miles on it so it drove and handled well. Seat was comfortable, but absolutely no amenities. No power locks, windows, etc. Pickup and turn in were easy.

Great price, excellent vehicle and easy pickup and drop off.

Reserved a 16' truck a month in advance, but they only had 12' trucks when I went to pick up the truck. They gave 25 free miles after I complained to them, but they still charged the 16' truck rate and it was very inconvenient since we had to make an extra stops because of the smaller truck.

Nothing special here. Just a regular moving truck. It didn't break and my truck was ready.

They gave us the best price for the size of truck we rented.

Everything was perfect except the truck was promised at 8. It was Monday so they were checking trucks in and had it ready 20 minutes after we arrived.

Picked up truck in Greenpoint Brooklyn, the owner drove me to my house to retrieve the correct credit card. In Orlando, dropped off the truck and quickly rented a car at same location.

Quick and thorough. Very professional.

The truck broke down within the first hour and took 4 hours to repair. Delayed entire process. Nightmare move!

This company very easy to work with and very knowledgeable. A little over $300 from NH to NY for 3 days. Truck was in great condition and easy to drive. One way trip with plenty of locations near by to drop off rental truck! I would use them again!! Thanks Kathleen Gilligan Miller Place NY.

Great job! Would highly recommend.

Booked an 10-foot truck online ended up with a 24-foot diesel truck (which actually worked out for the best in the long run). However, the truck cabin was infested with roaches.

Truck had a leak in the roof and had to be dealt with in a rainstorm. The engine really shook and had no acceleration. I have used Budget in the past and was happy. I found this very unusual.

Everything went well and the rental agent was very flexible with me.

Wonderful people to deal with.

I had a great experience with Budget truck rental.

Called and threatened to have truck towed from private property with granted permission to park until unloaded. Charged for insufficient fuel level at return because diesel was not to top of fuel neck....really??? I will never rent anything from Budget

Everything was great. Only complaint was I had to wait an hour to drop off the truck and complete the transaction. But that's the way it goes sometimes.

Think the tank refill charge of $30 is a whole lot high but not so much I wouldn't rent them again. The truck was clean and steady and had no trouble with the 24' monster I used for my 600 mile move

good deal on the corporate web site.

They let me rent a truck that ended up being overloaded and I got stopped at a weight station. Good thing I was almost at my destination or they would have sent me back to unload some weight.

They gave me the best rate in helping me move my parent's house from Midlothian, VA to Raleigh, NC.

Truck was clean and in great condition.

not too bad, nothing wrong with truck, but no ramp, only a lift gate, very annoying.

I've used Budget before and never have issues with them. They are cheaper than Uhaul and I highly recommend Budget over any other truck rental company.

The rusty broke back trailor had a flat 50 miles into my 1200 mile move. It took 3 hours for roadside assistance. We also had a transmission problem along the way. In total spent 6 hours wasting rime trying to solve truck/trailer problems. Also go the run around from customer service and the reservation desk. Never again!

As expected. I always use Budget for the price. Truck was in decent shape and trailer too. Would recommend that they fully explain how the towing package works (loading the car, unloading, attach/un-attach, just leave the car in park to pull).

Clean truck with easy ramp & plenty of clamps.

I would use them again!!!

Truck had a bit too much wear and tear for a 300 mile drive but it lasted. parts of trim were missing and the cab was noisy from lose seals.

No problems obtaining the truck. Everything went well.

I'm giving it 3 stars because the price is reasonable with the discount from hireahelper. The checkout process was slow, the truck strongly smelled like cigarettes, and they charge $10 for dropping the truck off after hours. That bugs me. When I filled in the web form, I put in my return time as 6:30pm which is after hours and my bill did not reflect the penalty and I don't recall a warning. That's what I call a hidden fee and not particularly fair.

The truck was clean and a great price!

Big truck for a great price!

Equipment was clean, well maintained and ready for our pick-up. Took 30 minutes to get completed paperwork on equipment return. Only one person available to handle rentals going out and coming back. Would use them again due to good equipment condition.

they went over the top in helping me get into the cab of the 16' truck I rented as I had a problem. I have used them before because of the great customer service I encountered. If you need a truck rental do so from ABC rental in Round Lake Beach.

We found an online coupon that saved us 35%. Do some research before hiring this or any other company. I had to return the first truck they gave me because it seemed old and it was parked to an almost brand new one. The only issue I had was no cruise control!!!

Budget was great! My first truck was too small, and they switched it out to a larger truck without charging extra!

The truck sucked gas and vibrated badly at 55 mph The trailer had a blow out, then later a flat tire, and finally the axle broke Now they are trying to blame us

Truck had > 125K miles. Driver;s seat uncomfortable but truck ran ran fine.

The truck itself was fine. due to a computer clich they kept me waiting 2 hours for pick-up. Then when I had a light come on the dash while going over the pass. Took another 2 hours for them to call me back, only to let me know that a monkey wrench means it is due for service and I could continue driving. It put us way behind on everything. would I use them again? Maybe because of the price, but be ready for [ extremely lousy customer service!!! ]

After insurance costs, the price of the truck neared $500, a price for which I could have gone to Penske.

Great price! Can't beat unlimited miles and $200 for a truck!!

16' with tow trailer. Under powered for the weight it was pulling.

Good truck. No problems anywhere.

The size of the rental truck was perfect for my move. The condition of the truck was OK and the rearview mirrors were not fully functional. When I picked up the truck, the associate was not very helpful, and when I returned home, I realized that the hand dolly and furniture pads were not included in the bed of the truck as requested (and already pre-paid). It would have been nice to have a direct number to the store so that I could resolve the issue on my own. The online customer service representatives were great in addressing my concerns however. I would use Budget again because of their economical value and ease of on-line registration, however, I would make sure all invoices are accurate and pre-paid items are in the truck prior to me taking it off the premises.