Budget® Reviews
They showed up early, did a great job of padding and wrapping the furniture for protection, and very professionally loaded the truck and tied everything firmly in place. These guys are experienced movers! They finished early and insisted on helping to box our lamps, which they made sure were well-protected. I highly, highly recommend them!
Fine until I returned the truck to Sexton's Auto Sales on Capitol Blvd. in Raleigh. The guy there ( didn't get his name) was the meanest, rudest person I have ever met in my entire life. I had filled up the truck to the best of my ability, until the gas hose clicked, and he practically cussed me out, saying I did it on purpose and was trying to cheat him. He charged me for more gas and a 30.00 fee on top of that. I haven't looked at my bank statement yet to see how much more gas he supposedly put in, but there was nothing I could do, he had my credit card on file from renting the truck. I called the company to complain and was told that there was nothing they could do about it.
Budget Rental opened early to get my truck to me on a busy Sat. They were polite and efficient. I gave them 4 stars only because the truck required sweeping out before loading. We have not completed our trip. I am hoping the truck performs well on the road. It seems to be in good condition, but it is a bit rough riding - but hey, it's a truck (16').
The owner of the Budget Rental place transposed the last few numbers of my mileage and debited my card almost $50 in excess of what it should have cost. I didn't notice until that night so another trip had to be made back to get them to refund the over-charge. Not a good move after only one of the two movers from HireaHelper showed and I had to help move a washer and other heavy objects down stairs and out to the truck.
The two gentlemen that came to our apartment to help us unpack our truck were amazing. They worked so hard for us, unloading our belongings and bringing them up two flights of stairs. It was hot, humid, and painful but they got it done, quickly and efficiently. They also were very polite and respectful. We genuinely enjoyed their company. If it wasn't for them, we would have been at it all night and possibly into the next day. We would absolutely recommend them again and if we ever need this kind of help in the future, I hope we get them.
We had a brand new Budget rental truck. The size was 16'. We lived in a 2 bedroom, 2 bath, 1200 square foot apartment with 2 little storages on the outside. The size of the truck would have been fine if I was able to throw away more things and pack a little bit better, but due to the time constraints of the move (we had a week to move due to start dates of our jobs) we ended up having to get a trailer to pull in the back of the rental. The truck was great, no problems on our 1200 mile trek. The customer service at both locations was great as well. They made sure we had all the information we needed. We choose Budget because it was a lot cheaper than the other rental companies. We would definitely use Budget again.
The Budget truck, a 16 foot one, was in good condition and ran well for the move. Picking it up in downtown New Haven took a little longer than was reasonable, but the folks were polite. There was only one person working that day. Otherwise, it was a smooth and simple process, including returning the truck.
The people I interacted with in the process of getting the truck were professional and very helpful. I didn't originally reserve the car dolly, but they had them on hand and also helped me select the best choice for the car I needed to tow. The truck they gave me was fairly new and in excellent condition. I've always been happy with Budget each time I've used them, and this time was no exception. Also, their unlimited miles option was quite useful for this move, since we weren't going straight from the original point of departure to our new place (we were traveling Denver -> DC -> Providence).
the service in Cincinnati was very professional they took the time to show me how to hitch a trailer to the truck and put my truck securely on the trailer... i had a one way destination..... when i return my truck in Atlanta the customer service from the owner was very poor, it was business as usual no conversation just give him the paper work and go. The young lady who found my belongings i left in the truck was very friendly and helpful.
The rental truck recommended by Budget wasn't big enough for all of my belongings, even without a sofa and love seat. Not sure if the next size up would have been too big, but given the fact that I was forced to overload my car and still fill the passenger compartment, it may have been the better option for my move.
Good experience with Budget renting a 24 foot truck. Truck was ready and waiting and in good working order. The gas reading was a little lower than full, so I marked that on the sheet with no problems. AC worked well, though the radio didn't (I'd recommend checking that as part of the walkthrough). Estimated price didn't include taxes (6% sales + 10% rental), so that was a bit of a surprise. Once on the road, the truck ran very well. Dropoff was easy and painless. All in all, a good experience.
Miscommunications btwn reservations and local branch caused major delay in truck pick up. Local did not have truck or Car carrier as reserved. Ended up having to do double pick up duty of truck on one day and carrier on day two. Customer service was somewhat accommodating by giving a small discount, which helped to provide some relief.
We had used Budget in the past, and had found their prices reasonable, and their service better than some of their competitors, but this time they were a big disappointment. We had made our reservation a month in advance, and were supposed to pick up the truck from a liquor/convenience store/Budget location at 9 am. Due to various delays, we showed up at 9:30, but the place wasn't even open yet! We gave Budget a call and let them know, and decided to wait around because their sign said they would open at 10. In the meantime, we decided to walk around the place and see if we could find the truck and get an idea of whether or not it would need a through checking-over. We walked around the entire property, and the only trucks we saw were 16 footers, not the 24 footer we had reserved. When the place finally opened, the man said that he did not have a 24 footer available, and that they had all been rented a few days before and he had not gotten any back. He offered us a 16 footer (which, in retrospect, we probably could have managed with, but we didn't expect our movers to be so awesome at packing the truck! :) ). He called around and eventually sent us to another location about 10 miles away, where we got a 24 footer that was in functional, but not great condition. The truck itself was a bit beat up, and there were a couple of holes in the floor and ceiling, each about 8 inches in diameter, and we had hoped to have a ramp at the back, but wound up with a platform. We had also reserved 24 furniture pads, but the man at the new place only had 6. He and the man at the first place said something about giving us a discount for the inconvenience, but we're not entirely sure if that actually happened or how much it might have amounted to. If it did indeed happen, I expect that the discount would have been 15-20% - which isn't too bad. On the whole, I believe that most of the problems were caused by the man at the first location - he should have been aware of our reservation and been in charge of having it ready - but I also think that if Budget communicated better with the people at its locations and simply had a better organizational system, that most of these problems could have been avoided.