Truck broke down several hours in the drive. Roadside assistance was extremely rude, unable to fix the truck, and gave no information on next steps. Truck had to get towed a couple hours away, where it still sits waiting to get fixed. This has been a disaster experience, only matched by the lack of customer service and communication. Let alone, the enormous increase expense this has created for me ( flights, rental cars, hotels, etc ).

The very nice lady at Ellenwood Storage, Pat was wonderful in trying to get me the truck close to the requested time. My issue was that the delay in getting the truck cost me the entire service charge I paid for the loading services ($300). After confirming the rental 4 times, no fewer than 3 on the week of my move, this should not have happened. Telephone customer service did not show any concern or took no real steps to resolve my issue.

easy company to rent from. Cheaper than Uhaul, larger truck and had more available trucks in NJ.

Budget was easy to pick up and drop off. 10' truck was very manageable to drive.

the place I got my truck from (Budget) was alright, but the truck was very filthy, they didn’t clean it at all. During my return in Hampton Va. The budget gentleman was great and very respectful.

I think the name of the transportation company was Budget. The movers were RedZoneLogistics! I highly recommend.

The truck sounded like it was about to fall apart, but thankfully we made it.

They did a great job!

Provided basic truck within my budget and more competitive than other leading rental companies.

Overall, easy process, but truck was on the old and tired side.

Efficient. Mona Lisa smiles are as about as friendly as it gets. Not rude, just not friendly.

Clean truck. Worked fine.

I rented a 12 foot truck and it was perfect for the things I moved from my 1 bedroom, 655sqft apartment. However, I do recommend that you consult the recommendations from Budget regarding what the truck can hold based on it's size. The online booking process was easy enough, and the pick up was seamless. I was just a bit intimidated about driving the truck myself since I had never driven anything larger than a Ford F-150. LOL. But, I was able to drive it with ease and those fears went away as soon as I got in and drove it away from Budget. I guess I can add that I am a truck driver to my list of skills. LOL. You do not need any special license to drive this size moving truck. I also purchased the full coverage insurance, Justin Case. I used ¾ tank of gas and it cost $93.05 to fill up the tank - $3.18/gal (regular).

I rented a 12 foot truck and it was perfect for the things I moved from my 1 bedroom, 655sqft apartment. However, I do recommend that you consult the recommendations from Budget regarding what the truck can hold based on it's size. The online booking process was easy enough, and the pick up was seamless. I was just a bit intimidated about driving the truck myself since I had never driven anything larger than a Ford F-150. LOL. But, I was able to drive it with ease and those fears went away as soon as I got in and drove it away from Budget. I guess I can add that I am a truck driver to my list of skills. LOL. You do not need any special license to drive this size moving truck. I also purchased the full coverage insurance, Justin Case. I used ¾ tank of gas and it cost $93.05 to fill up the tank - $3.18/gal (regular).

We made reservations 4 months in advance and they called the night before to tell us they didn't have a truck for us. When we called budget corporate they told us they would have a truck for us 35 miles away in MA. However, when we arrived there the next day there was a sign in the window saying they were closed and would return tomorrow. The movers we had hired were at our home which had to be emptied in 22 hours as we were closing on the sale. So we had to pay for the movers to move our furnishings into our neighbors garage as opposed to moving truck.

I used uhaul not this company

Budget truck was in very good condition and was great for an interstate move. The cost was very, VERY, high, but similar to competitors one way interstate rental.

Had tuck ready for me to pick up when I needed it. A very quick in & out at both ends of the trip.

Great! The truck was ready when we arrived!

Great company and truck.

Truck was clean when picked up.

On-time and professional

Solid, predictable truck. Some are newer than others.

I made my truck reservation 2 months in advance and when it was time to pick up the truck, they gave me the old beat up truck that wasn’t up to code. The drive tire was almost bare, the lights were going in 2 different directions, and we had to be on the phone for hours to get someone to change the tire out before I had to move out. I don’t recommend using Budget truck rental…

Truck was pretty much ready. The speed governor was dangerous in city highway traffic. Otherwise all was as expected and fine.

The truck was beaten up.

The day before I was supposed to pick up the truck, I received a call from Budget saying my truck had mechanical problems and I needed to call customer service. Upon calling customer service, they said they would locate a truck and call me back within 2 hours. They did not call back, then customer service closed for the day. The next morning I called again, they said they would locate a truck and call me back within 2 hours, and THEY DID NOT CALL BACK AGAIN! I called back, told them the problem and asked to speak with a supervisor. I never got to speak to the supervisor, but they did find me a truck, 2 1/2 hours later than my original reservation time. They neglected to tell me that the new pick up location opened later than the original location, and I waited in their parking lot for 20 minutes before they opened.

The price was right (much cheaper than Penske, Ryder) but they didn't have the hand truck that was requested. Also didn't have any blankets for us but we were able to get them from U-haul (which was their suggestion). Otherwise, everything was smooth.

Great new truck. Glad had seating for 3. back up camera and all... Very impressed with smooth drive as well.

The national company gave me the reservation, but the local company did not have a truck available. The local company finally was able to get the truck I need at the last moment.

They were really busy but gave me free moving blankets rentals for our wait.

Truck and car carrier were not ready when promised and we had to drive 2 hours out of our way to get the car carrier. When all was said and done, we were inconvenienced AND overcharged.

The van was fine, but the AC was not working so I would double-check before signing the final paper.

Aside from waiting 8 hours on the side of the road due to a tire blowout, no complaints.

The truck had a flat tire when I arrived to pick it up and the trip was delayed 4 hours. The auto trailer had a flat 13 hours into the trip resulting in a 4 and one-half hour delay. And the truck's motor experienced failure about 3 miles from my destination requiring a tow. Several years ago I used another Budget truck without any difficulty. I will never use Budget again and suggest other potential customers follow suit, WFB

Nice trucks that was fairly easy to drive. Much better than crappy Uhaul trucks

Cancelled my truck 24 hours before I was going to pick it up after confirming my reservation two days prior. Stated reason for cancellation was "inventory issues." The spokesperson claimed they had cancelled 15 reservations this week alone. They also had no recourse for me. Unacceptable for when you are moving across the country and relying on the truck to get you there. Had to scramble to find another truck from a different company. Never again.

Renting the truck and trailer were super easy.

The truck I rented was not well maintained. I had to have a second truck brought to me, my truck had to be unloaded and reloaded, then the second truck, in the middle of the move (over 800 miles away) had a mechanical issue. Overall - a very bad experience.

Truck was good. Did everything needed. 16' truck had more than enough room for the one bedroom apartment. Victor was great to work with.

The pick-up site was good and the truck was very easy to work with. My only complaint would be the a/c struggled to work when going up hills on the road. In Texas in 100+degree heat this is a huge thing.

Old truck, and had no power to go up hills (35mph going up hills) and speed topped out at 65mph on flat highways.

We rented a 16' truck a month in advance. A day before I got a call from the location saying they didn't have a truck for us. Which I understand can happen based on long-term rentals taking an extra day or two...However, they then told me they couldn't help with alternative options and gave me a generic Budget number to call. I talked with 4 separate Customer Service people over a span of 6 hours. Each new one didn't have information on my case or notes from prior calls and said they were searching other options in the area but I never heard back from them. I eventually got an email saying the reservation was cancelled with no warning. Thank goodness we were able to work with another company (Penske) and they were able to get us a truck. First and last time working with Budget.

Unusual let-down from an otherwise generally positive experience renting through Budget. Booking online took me to an incorrect address, the vehicle was extraordinarily dirty and dinged/dented, and the air conditioner never worked. The folks I worked with to correct the address problem and file the paperwork for renting the truck were helpful and professional. It was really a truck that likely should have been removed from the fleet that caused ire.

I has reserved a 16’ truck 2 months before my move. The day of the move they noticed me that their 2 16’ trucks were in the shop for repairs and therefore they could only offer me a 12’ truck. This resulted in , Me having to putting many items in storage which will cost me $208 a month and then I will have to rent a truck again to get the items from Virginia to North Carolina. Plus the truck the rented mr had no catalytic converter which was the reason they gave for the 16’ truck not being available. NOT HAPPY with the additional costs.

The truck broke down half way, and took 4.5 hours to resolve. Customer service was of little help, and the manager at the drop-off location admitted the truck shouldn't have been rented because of its poor condition.

Kyle at the Kyle, TX location is an outstanding individual to deal with. I can NOT recommend this location enough. Very much a knowledgeable individual on the trucks and willing to make the rental as pain free as possible. Questions were addressed immediately. They will continue to get my business.

Old truck but all worked well