They we're straightforward, and the truck worked well. They don't allow after-hours drop offs. I rented a tow dolly for my car and suggested that I leave my car there, take the truck, load it, then come back and get my car, and they seemed unfamiliar with this pattern. They said I had to make it back before they closed to get the dolly, which was restricting, and we ended up finishing the load with the dolly attached.

Easy pick-up. The truck was brand new and super comfy and clean. I had planned out how I was going to load the space, and had to adjust a bit for the wheel wells and gas tank access that took up some floor space. Not a big deal.

I had no problems with the truck. When I delivered it to the Macon location a day early there was no one to check the vehicle back in so I used the drop box.

washer didn't work in windshield, so awful in a snow storm

Truck was very dirty. Very unusually large amount of dirt within the cabin and on the ramp.

Got a confirmation on my reservation of a truck for a 9:00 am pick-up. There was no truck and they couldn't get one for about am 80 mile radius. Contacted u-haul and they rescued me. Would never use Budget ever again.

Wow, I must have gotten the lemon truck. Started out the drive-way and the check engine light comes on. LIterally drove one mile. Then had to wait for a service guy - after he found nothing wrong, he reset the light and I was good to go....4 hours late into a 13 hour planned day on the road. Got it going and quickly realized that the drivers door had been damaged and repaired using weatherstrip and packging tape...literally! Leaked cold air and it sounded like I was in a wind tunnel the entire 14 HOUR DRIVE!! That sucked!! I drove with ear plugs in just to not go out of my mind. And to top all things, the truck would not go over 70mph with a tail wind and downhilll. This was likely the single worst rental truck experience I have ever had. Budget had U-haul and Penske's rate beat by $100 but this truck was a piece of *&^%.

The truck was dirty, rain came in on my left arm and leg, and part of my load got wet.

they charged me more then was told. And i only had it for cpl hrs. Not liking this..

They let me know I could get the truck early, and it worked out perfectly. I'm actually a day ahead now thanks to them.

Truck wasn't there...2nd location not available...had to move with a smaller truck...bad experience...no one cared.

Quick easy rental. Best rate in the City.

great customer service, they really helped me out

Okay truck only the shift was kind of hard to operate. Seemed like something was not right with it. Other than that it was clean and did the job.

Currently broke down in Colorado. They gave me a truck that had engine problems. Now I have to wait 2days for another truck.

Had a box truck reserved and they did not have it. They stuck me with a junker cargo van.

Pretty average experience. The truck has some quite a bit of wear and tear and the steering tended to wander a bit, but not too bad.

Worst truck ever, told the lady at the counter and she said "Ok". The truck would not go faster than 40 mph up small hills. If you went over 60 mph, no AC. Check engine light on the whole time and the clerk said "that's normal". Had I not already loaded the truck with my stuff I would have returned ASAP... Moved 1 year ago and it cost me $400, this time $1,200 to go back to the same place I moved from... Rip off...

Ordered Budget truck to be told the morning of pick up that no truck was available and that I would have to wait while they tried to find a truck for me. I called Uhaul and had a truck in under 30 minutes.

We were happy with the price of the truck but it was very old and NO SHOCKS so the 300 mile trip was very loud and bumpy.

I understand that there may be some safety factors, but no cruise control for 1700 miles. And seats went back only so far. Legs bent all the way. Very little passenger leg room at all.

New truck, spotlessly clean.

older truck but ran really good. Was happy overall.

Saved thousands over the competition. Easy to drive and great customer service.

I had a cross country move and had reserved a tow dolly. Two days before I was scheduled to pick up my truck and trailer I received a call that the two dolly was damaged by the previous customer and there was not one available within 350 miles. It was too late to book with another company, so I had to arrange for someone to drive my car down and pay to fly them back. Budget's inability to accommodate my reservation cost me close to $1000 dollars beyond my moving budget. When I called customer service, the offered to refund me $110. I am still going to contact corporate, so I hope they will offer me something more reasonable. I don't have high expectations based on my experience thus far.

The customer service is lacking to say the least. If you need help, don't look for it here. Also you'll need to get transportation to and from pickup/drop-off, as there is zero parking, and they don't let you know that until you're already there to pickup your truck. Also any quote you get add at least $100 to because they'll add lots of fun "fees" when you pickup the vehicle.

A few hiccups in the reservation and delivery of truck but in the end it all worked out and customer service was excellent!

Great! No issues whatsoever.

Service was wonderful! Truck was helpful! Thank you!

Good used 16 foot moving truck. Tires were almost new. Got the job done.

The only issue was that we reserved a 12-foot box truck and they didn't have any in the lot at the time of pickup. We took a cargo van instead and that worked fine. Everything else was solid and easy.

Professional and appropriate. Better cost per mile than the competition.

The Silverthorne dealer leaves much to be desired! "We are not a full service Budget dealer, only a truck location". How true this is. They had no furniture blankets, takedowns, or anything...only a truck. They were not friendly and Budget should find another local dealer who cares!

Our budget truck was terrible. It was very unkept and gross inside. All the surfaces were sticky and even though we had put a car freshener we couldn’t get rid of the stench inside the cab. Customer service is also very poor when we tried to return the truck. They weren’t able to find our reservation in their system which delayed the return of the vehicle.

truck did not have ANY cup holders the running lights in the back did not work and therefore created a dangerous situation at night as I had no lights in the back for others to see me

Truck ran well, but cab extremely load.

Absolutely fabulous! They did such a wonderful job!

Nice truck and trailer. Also very helpful!

they over billed me for my truck which is being taken care of by my credit card company.

More than they asked for. I was quoted 49$. I even turned the truck in early, but they heaped on taxes and fees that took me to 90$. Truck worked well, gas was a struggle.

Truck was a little old and tended to have problems staying in overdrive

Truck drove like it was about to fall apart. We were not sure whether we would make it to our destination. I am certain the lady in the rental office had no idea about the driving condition of the truck. It definitely needs to be serviced.

Truck ran fine besides the ant's and the leaking cab when it rained :(

Had issues with the pick up site and my tow dolly not being available when it was reserved. Had to pick that up in another state which cost me my time and money.

The staff at checkout and return were fantastic. The truck (16') was well used. Check engine light was on when we picked it up (fuel cap?) and passenger side mirror's curb view mirror was broken. Cab was quiet and comfortable.

Reservation and service staff great. But the vehicle was in really rough shape; was not really safe to drive as it was missing mirrors and had broken light covers. I should have refused based on safety but I figured I could manage (which I did). Engine was fine. Great, comfortable ride. Not too expensive to gas up.

Horrible experience. I rented a truck online three days prior to my move. I received no notification that the truck was not available until I arrived the morning of my move. I called customer service which I was on the phone for 2 hours and the manager just kept making excuses that "things happen and should just calm down". Once I spoke to their Regional manager the following week, the investigation led to the truck being at the location the entire time( the manager and his associate were just too lazy to wash, clean, and prep the truck). My first and very last experience with Budget.

the truck was good - Rental company was wonderful