U-Haul® Reviews
We had trouble with the ramp. It was broken. A piece broke off and we could not use it. There was no one available to help us. Very frustrating. When I was trying to rent a trailer to haul my 8 foot wood rack, no one told me there was a trailer to do that until the last day. We had to go to a separate place to get the trailer. U haul would not bring our truck to Kilgore where I live, I had to drive further to get it and I was in a time crunch as I had movers coming. Overall, the truck and trailer worked well.
I had some problems with them calling me at the last minute letting me know that they did not have a 26ft truck and the options i had to fix the problem. I had to rent two 15 ft trucks, this mean i had to also rent two car trailers. Luckly i had help with driving these trucks or i would have been i stuck.......These trucks were in another city. Uhaul did not want to give me the second car carrier for free, they just gave me a small discount. There was errors in the discounts they promised and when i had to call them to tell them that i needed the truck for another day they tried to drop the discounts promised. After i got upset and explained the situation the errors were then corrected.