Had a reservation for three weeks and only a day before my move they called and let me know they could not provide the truck size I wanted. Not good. Not all my stuff could be loaded on the smaller truck.

Brand new vehicle, drove like a car - very easy to drive. Clean and had charger slots and electrical plug ins. So helpful for keeping cellphone and laptop charged. Liked all the mirrors, could see everything! Square footage was approximately 800.

Got the 26 foot truck, might as well for same price as the 20 foot. Relatively new truck in great condition. Would use again.

The truck had issues on the road and I was held up for 2 hours waiting for service. However, once the mechanics arrived they were very thorough and worked quickly. No more problems after that.

Truck was clean, relatively low mileage. Two features they could have pointed out were the automatically engaging tow mode on the truck and also how to activate the light in the cargo hold. Other than those minor issues, all was good.

poor correspondence as to contacting me that there was not a 10' truck available. they notified me 24 hrs in advance on the move and did not give me much time to find something at such a late date when i reserved the 10' truck 30 days in advance. i will not use their services again i will use another company

Very good equipment. Clean and easy to drive.

It would be 5 stars, except once the reservation was in the hands of regional, they showed a lack of ability to ensure I got what I ordered. They even tried to send me a confirm and hoped I wouldn't notice the changes they made. Luckily, the agents I dealt with a the physical locations were great.

Service at first location to pickup truck was awful. But the second location was great.

They were good my only complaint was no one acknowledged me until I said something on both arrival and returning in their truck!

Even though we didn't get the pick-up preference location that was close to us, it was still very good. Dropping the truck off was excellent. Everything else was great.

I booked the Uhaul 3 weeks in advance and confirmed twice that I would be picking it up at one NC location and returning it at a separate location. When we went to pick up the truck on the day of our move, the check-in process was a nightmare and took over 20 minutes. The first three minutes were spent watching the man behind the desk clean his glasses as he told us he would be with us once he got himself situated. The remainder of the check-in was a struggle to relay that we had confirmed multiple times that the rental was one-way and we would not be returning it to the same location. In the end, he told us we could drop it 'wherever we want.' Thirty minutes later i got an email and text message reminding me that we had scheduled a round trip truck rental and that it had to be returned to the original location! It took two separate phone calls on two separate days to finally manage the correct drop off location... All that and it cost me $135 to rent a truck for 24 hours that traveled less than 20 miles.

Twenty minutes late opening the store, only one attendant, and after 3 earlier customers, I was told they did NOT have a truck for me that day. After much debate, (thankfully) they did find a truck, and I got my move completed. Returning the truck was a more pleasant experience, but overall their customer interface(s) were below average.

The 26' truck was available as promised and in good condition & the rental supplies were of good quality. We were thoroughly briefed on the truck's operation and the staff was very helpful.

Backup at registration counter. Clerk very apologetic and very helpful.

More than I expected.

Bad service, poor equipment, expensive. 26' truck had no CD player- not as advertised. Long wait times on hold. Poor attitudes. Overall not very customer service oriented.

Truck reservation was available in the desired size and location. Staff was polite, efficient and clear in their explanation of how to operate the truck and return policy.

truck blew a tire on the way from NH to PA. they had road side asst. their within 30 min. and had us back on the road.

Great service, great price, truck worked well...no problems or issues!

Way too expensive. Took less than 2 hours. I don't think the truck should have cost quite so much. Used a 10' truck to take items to a Goodwill Donation Facility.

Truck was easy to drive. The local dealer gave careful instructions. Also gave me 2 extra days and 50 miles, which I appreciated (and used).

We rented two 6'x12' tow behinds. It is amazing how much you can fit in one of these. Pick up and drop off of the trailer was a breeze.

The truck had less than a quarter tank of gas and the estimated fuel reimbursement was a joke. The fuel gauge was between empty and 1/4 tank and i was told i had to return the truck with at least 1/4 tank. They gave me just over a $7 credit for that. It cost me $55 for a 1/2 tank so that credit was a rip off. I gave 2 stars because the truck did it's job but i still got ripped off on the gas.

Move was fine. Truck was available when needed and hassle free to pick up.

I rented from Uhaul on 11 Northwest Blvd in Nashua. Deb is the General Mgr and was great to work with. I had a great experience with her with both of the rentals I did this week - the 20' and the 14' truck. She is extremely pleasant to work with and very helpful. I like this branch much better than the one I have used by the Pheasant Lane Mall as far as convenience and getting in and out with the big trucks.

Drop off inconvenient

Drop off closed Saturday

truck was in BAD shape....problems with my reservation

I asked for a 17' truck and they did not have one so I was upgraded free of additional charges to a 20'. The information on the truck says it seats three - the person sitting in the middle should be a kid because an adult will not fit or will be in pain after an hour. Other than that the truck was fine.

Clean not add big as I ordered.

My truck and auto transport were ready at the time promised. The truck was clean and ran well.

Checking in and checking out took a bit longer than expected, but otherwise was fine.

The 26ft truck was a shambles. It shuddered and juddered when applying the brakes. It made awful squeaks and whines. The transmission was clunky and struggled to change gears. I would not have driven it on a long trip. At 174,521 miles on the clock, it sounded much older. It should be investigated for safety.

The truck was old but did what it had to do. The transmission was a bit clunky but did perform as required. I would not have wanted to move a long distance with this truck.

The Orleans you how office has excellent customer service, is a joy to work with, and works hard to meet our time and needs. I think this is my favorite U-Haul office to work with anywhere!

Paid for a 17', but Uhaul comped us up to a new 20' when they learned how far we were going to be driving.

The service I received was good, there were some problems with a switching of the pick up AND drop off locations. It was a hassle because my reservations were made days in advice but still had last minute headaches. And another setback was having to fill truck up, it was barely on "E". I was under the impression trucks were to be returned with a Full tank. But, I digress. But I would still use this company, it's my "go to."

I don't normally have problems with U-haul but this time it was different. It took them forever to get my rental scheduled at a particular place and when they did the truck wasn't available. I had to change locations last minute in order to save my move. I was then told they would refund 50 dollars to my account and that was not done either. The truck was difficult to drive as the power steering wasn't working properly and the AC didn't work well. The associate that I returned the truck to was fairly rude and then I was charged overage on mileage because I had to go much farther to pick the truck up than originally expected. I am not pleased with their service during this reservation.

Saved me when I had to have another mode of transportation after my household items didn't fit in the moving containers. At both the pick up and drop off places the people were very accommodating and helpful. The truck was in wonderful shape, and very easy to navigate. I would use these businesses again and highly recommend them.

Hate it when I have to drive far away to pick up a truck when I made a reservation a month ahead of time.

I know they're solid and reliable. I use them every time.

Pick up of the truck was slow, but everything was a requested.

A few mechanical problems, but they were addressed quickly. Beat the competitor's price to gain our business.

Uhaul is Uhaul. More expensive than you'd hope, but they pretty much charge going rates. Last time they forgot one of my dollies. This time they forgot my furniture pads. I've come to expect some small mishap or other with them. I've never had anything major go wrong, such as a serious problem with the truck, or the location not having the truck I reserved. And they refunded me the cost of the furniture pads.

I ordered/paid for a 20' truck for Ephrata, PA but instead I got a 17" truck in East Petersburg, PA.

Vehicle and supplies were in good shape and were comfortable. We even had an upgraded truck with a input for an iPod. The truck met our needs, and the price was good. The checkin process and pickup/dropoff location was a little sketchy. It was a garage/junk yard, and he had to wander around the yard to find all of the equipment we rented.

I have used them many times on the past, but this wasn't their best effort. Gave me the wrong truck when I picked up so only a 1/4 tank vs full. Because of switched truck I didn't realize no pads and dolly until I arrived home. Wouldn't deliver them so another trip to store. We're out of mattress covers so had to stop at Lowes and purchase. Discovered first night that trailer lights didn't work. Drop off location VERY unprofessional. A mediocre experience at best.