They were very helpful on getting a truck for the move.

Truck was in good condition.

The truck was just the right size and drove really nicely. It was very clean and felt like I was driving a brand new truck. The staff at both pick up and drop off were helpful and nice. It was a very smooth process and so affordable! I am glad we rented from Uhaul

U-Haul was excellent.

Did not have truck I wanted at time of my rental. Had to drive hours to get it. Did not have dolly or blankets at location I chose, had to drive to get them. Very stressful when I thought I had all bases covered to avoid stress?

they need to update the truck to at least have auto lock doors and windows

terrible truck with poor steering, no shocks, struggling transmission, reserved 20 ft and got 24 ft, very unhappy despite discount given

Clean Truck, worked well

I reserved a U-Haul truck to be picked up in Springfield Gardens. When I called the day prior to my reservation, they told me the truck would NOT be available there. Instead I picked the same size truck up in Seaford. It was about the same distance away, so it didn't matter much to me and the U-Haul people gave me some extra mileage to make sure there would be no extra cost involved. The truck was brand new and very good.

clean and fuel efficient

Compass Storage,great people,reasonable rental rates on trucks etc,highly recomended,

West Knoxville location has horrible one way trucks. First one they gave me had the check engine light on and spongey breaks, second had a power steering issue and finally after questioning them about giving me unfit trucks for a long haul, they finally "found" one with no issues.

Truck could have been cleaner.

clean, ready to drive off! easy to drive.

A 17 ft. truck was perfect for our needs, and we were able to rent it for 3 days, allowing loading and unloading from/to 3 locations. Truck ran well and economically. Excellent customer service, too!

Truck was ready, but furniture dolly was not. had to go to different location to get one.

Budget almost cost me a lot of money when as I was driving and thinking what I was going to do, UHaul came to the rescue. Not only did they have a truck for me that day but they provided a discount for the car carrier I rented. They were more expensive but trust me...well worth it. Don't bother with budget. Pay the extra money.

Very pleasant to work with

uhaul truck was fine

Other than not receiving the truck at the location requested, UHaul worked with me to find a suitable alternate pick up location.

No problems with UHaul. They are always good.

Truck was average but got the job done for a short distance move.

Truck was old and hard to start!

The equipment was what I expected from my reservation. Although the first tow dolly for my car did not all of the lights working properly, they found a replacement and were very professional and helpful in helping me attach the car which they were not required to do.

Drove from CT to NYC & everything went smoothly. I think they overcharged me though.

Uhaul customer service was great. I did have a larger truck reserved but they called me to let me know it wasn't actually available, so all weekend I was swapping different vehicles to get the job done... not as smooth as Id wanted, but they did seem to work to get me through the problem.

Just a truck. Used a lot of gas for it's size

I received a larger truck than originally ordered, which worked out GREAT in the end. Process was smooth and quick. Equipment in good / newer condition. No hassle, good product and service, lower cost = happy :)

We lost a key to a truck. We called the rental branch and they said we had to rekey the whole truck. The 800 number said the same thing. After I called the branch back to get the make and model for the locksmith, another person said they had the key code. I got the code and cut a key, but why no one could tell me that before upset me a bit.

Pretty standard truck rental experience. Uhaul did the job and offered the lowest price for that day.

Truck was fine, but I reserved furniture pads and was sent to three different stores by their central dispatching, two of which were out of pads, and in one case had never provided them. They also had me down for a trailer on the reservation, which I did not reserve.

We reserved a 17ft. Truck in our hometown, but they never called to confirm, and we had to call them. When we did call, uhaul informed us that they lost our reservation and we'd have to drive 40 miles away to get a 20ft. Truck. We had no choice but to go get this truck, and When we arrived they made us aware that someone never returned the 20ft. Truck and all they had was a 26ft. truck. This made the job harder on everybody in every way.

Inconvienced me greatly had to pick it up at a location an hour away from the location that I reserved it for which made me 2 hours late for the movers Will use ryder next time

Called and had a truck ready!

Kind of Jerks at the store

The truck we were given was excellent, easy to drive and fuel efficient. The UHaul people on both ends of our move were exceptional. Can thank you enough.

The two helpers did an outstanding job!!!! They were respectful, was very prepared and I will definitely use them again in the future.

Easy to set up, easy to pick up easy to drive, easy to return

very quick to get my truck and return it. It was easy to drive and just the right size

Great guys at the rental location who helped make the whole experience simple and quick.

standard uhaul, lots of extra charges

Love using Uhaul trucks when I move. They are consistent with good service and cheap pricing.

I could have used the 26ft truck I had asked for but they could not get one that size on the day I needed it. Now I need to go back to the place I'm moving from and get the job finished.

I've had some bad experiences with Uhaul in the past, but the Uhaul dealers this time at both the origin and destination were great. The truck (older model 26ft) and auto transporter provided were in good condition with good tread on the tires (important given the distance). It would have been nice to have had a diesel truck, as I spent twice as much on gasoline as I would have for diesel (the older truck was a real gas guzzler). I purchased the full insurance (recommended for long-distance moves - it was a dangerous trip due to road construction), added no noticeable damage to the truck, and so I did not encounter any additional charges. I strongly recommend checking the towed auto-transporter straps and hitch at EVERY refueling or whenever you encounter bucking (straps became loose due to altitude difference).

Rented from The Corner Store on Connecticut Ave. in Buffalo NY. Had a printed receipt that showed I booked the truck for 8 am. When I arrived, was told that the guy wouldn't be there until 9. At 9, was told the guy wouldn't be there until 10:30. Finally, a VERY nice young man from the store next door (which actually includes the UHaul desk), came to my aid & got me the truck. It shouldn't be possible to request the truck @ 8am if it's not possible to actually GET the truck until 10:30!!

Truck was in good condition and drove well.

Uhaul was supposed to call 24 hours before I picked the truck up. No one ever called I called them. I was supposed to pick my truck up 2 miles from my apartment. When I called they didn't have my truck. I had to call 3 different locations and corporate for someone to find my reservation which was made 2 months in advance. When they finally found a truck for me it was over 35 miles from my apartment. Dealing with Uhaul felt like someone was messing with me and no one had a clue what was going on. Terrible experience!!

The guy we picked the truck up from gave us an additional 20 miles (which we didn't end up using) and an extra half-dozen blanket pads (we didn't even use all of the original dozen requested), that that was pretty awesome. The truck had a working cigarette lighter (for use of the GPS) and ice-cold AC.