Smart Move, LLC - A Local Bailey Moving Company

(4.8 out of 5 / 4,260 reviews)

Bailey, NC / Moving services within 60 miles

Booked on 16,447 moves through HireAHelper

4,260 Verified Customer Reviews

Open Today - 9:00 AM - 7:00 PM

20 years in business

Bailey, NC / Moving services within 60 miles

Booked on 16,447 moves through HireAHelper

4,260 Verified Customer Reviews

Open Today - 9:00 AM - 7:00 PM

20 years in business


One of Bailey's Favorite Moving Companies

A Note from HireAHelper

We love working with Smart Move, LLC because they pride themselves in taking care of their Bailey, NC neighbors. After several years moving in and around Bailey we believe you'll love working with them too!

Relocation with Smart Move, LLC

Smart Move Moving & Storage has over 30,000 moves completed! 2018 HireAHelper Dream Team Award. Nationally selected mover for 2020 Military Home Makeover with Montell Williams on Lifetime channel (Marquez family) episode 1. Selected mover for PackRat CEO. Selected mover for PackRat Executives. Selected mover for ArcBest CEO. We have been proudly moving residents since 2004. We are members of the American Moving and Storage Association. All of our movers are professionals, full-time (in fact, for many years), and have passed background checks. We are clean-cut, athletic, polite, and properly trained to provide the best moving experience. We show up on time (15 minutes early is our policy), in complete uniforms and with equipment. We have an A+ rating with the Better Business Bureau. It is in our best interest to provide you with the greatest service possible. We are quality. We are "The Best Movers Around!"

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Credentials

Licensed Business:
License Number
1680907
Issuing City
WILSON
Insured Business:
Policy Number
Available Upon Request
Policy Issuer
Burlington Insurance Company
Uniformed Crews:
I Offer Uniformed Crew Members
Yes
Workers Compensation:
Policy Number
Available Upon Request
Policy Issuer
USI Insurance Services LLC
MC/State License:
MC #
10003881
DOT #
3135057
State Lic/Cert Name
C-2885
State Lic/Cert Number
C-2885

Moving Reviews

Real Bailey area customers. Unedited, unfiltered reviews of Smart Move, LLC.

4.8
4,260 reviews
92%
4%
1%
2%
1%

Kenny P

(1) 7/22/2024 Arvada

The actual movers that showed up were great guys and worked hard. However, I ordered movers for 4 hours and was told they would stay as long as the job got done and I would pay for every additional hour. After my 4 hour block, they stayed a little longer and then told me that their boss was taking them off the job to go to another job. Again, the actual workers that showed up were great. Whoever this "boss" is has no clue what they are doing and is a moron. I had to complete about 25% of the move myself with my 16 year old son and 19 year old daughter. We moved our belongings into the PODS until 2:15 AM. This was completely unacceptable. Something needs to be said up front about how they have a deadline and would have to leave. At least then I could have hired some other movers to finish the job, or gone with a different company all together. If I hadn't already paid, I wouldn't have paid the full amount.

Mover's response:
We apologize for any inconvenience this may have caused. You had initially scheduled three movers for four hours, but we provided four movers and worked for six hours. We successfully loaded both pods on site. However, you then decided to rent a truck to complete the remaining load. Given that we had already exceeded our scheduled time by two hours, we needed to attend to our next client and proposed returning the following day to complete the additional work.

We apologize for any inconvenience this situation may have caused. We want to clarify that we fulfilled our pre-booked time and went beyond it, loading all containers available when our crew arrived. The additional unit was rented only after our departure.
- Smart Move, LLC

James W

(5) 7/22/2024 Estes Park

WE WILL DEFINATELY USE THEM AGAIN !
THEY WERE ON TIME TO THE MINITE ,WORKED CHEERFULLY, AND VERY EFFICIENTLY,WERE VERY RESPECTFUL AND DID NOT LET ME LIFT ANYTHING.
THEIR WORK WAS PROFFESSIONAL, AS IF THEY HAD BEEN TRAINED TO PACK
EFFICIENTLY KEEPING IN MIND SAFETY AND CARE OF ITEMS.
THEY FINISHED EARLY, AND OUR REFUND OF UNUSED HOUR WAS CHEERFULLY
MADE. GREAT SERVICE AND GREAT PEOPLE.

Mover's response:
Thank you for your glowing review James! We’re delighted to hear that our team was punctual, cheerful, and professional while taking great care of your items. It's wonderful that you appreciated the refund and our commitment to efficiency and safety. Your intention to use us again means so much to us! We look forward to serving you in the future!. - Erik (admin team)
- Smart Move, LLC

Brin B

(5) 7/23/2024 Longmont

Very hard working group. We had furniture that was incredibly heavy and oddly shaped to be moved and they did it without a hitch. Not a single thing damage in the house or to our belongings. Would absolutely use again.

Mover's response:
Thank you for your fantastic review Brin! We’re so glad to hear that our hardworking team was able to handle your heavy and oddly shaped furniture with care. It’s great to know that everything arrived safely! We truly appreciate your support and look forward to helping you again in the future!. -Erik (admin team)
- Smart Move, LLC

Sharon V

(5) 7/24/2024 Clayton

Excellent service.
Thank you so much.
The young men were wonderful to work with.

Mover's response:
Thank you for being part of the Smart Move family Sharon! Enjoy your new home and we look forward to being your recommended mover of choice. - Billy
- Smart Move, LLC

Yvonne G

(2) 7/23/2024 Charlotte

I will not use them again. They sent Packers that were not very professional. These packers did not know how to pack. They rushed through the job. And they said they were finished before my paid time was up; and they didn't pack my very expensive king-size Bed, and there still was plenty of air-space in between items and on top. And they acted like they were annoyed by the amount of stuff I had for them to pack.
Bottom line, these packers were not properly trained and they were unprofessional.
I WILL NOT BE USING THIS COMPANY AGAIN!!!

Alex L

(5) 7/22/2024 Denver

Thomas and Angelo were great. Efficient

Mover's response:
Thank you for the positive feedback Alex!. -Erik (admin team)
- Smart Move, LLC

Mark W

(5) 7/13/2024 Cary

Smart Move, LLC did a fantastic job and their communication was very good. After getting confirmation through "Hire a Helper" and as instructed, we contacted Smart Move and everything seemed to be in place and fine. Smart Move staff arrived on time and did all that was expected and more with the move.

However, the "Hire a Helper" group was another story. We confirmed through the Hire a Helper app which did not effectively outline the requested move. We needed a truck to help but not an option to specify, although we confirmed with Smart Move that a truck was available and would be used. Hire a Helper called the morning of the move to increase our price and basically stop the move unless we paid the higher price. They basically held our move unless we paid them more money. This was a situation that could have been avoided especially since we had communicated as instructed with Smart Move early in the week (four days before the move), only to learn that our request had not been effectively communicated and our move "held-up" until we paid more money...

Mover's response:
Hi Mark, I apologize for the mishap on HireAHelper's side. We have to go by what they say when it comes to booking, and the paperwork was sent with no truck included. I am glad we were able to bring a truck quickly to get this resolved, and we are grateful you appreciate our team. Thank you! - Billy
- Smart Move, LLC

Susan D

(5) 7/20/2024 Elizabeth

The entire team was efficient and careful. Got everything loaded in record time. Would definitely use Smartmove again. Wish we could get the same team for unloading in OK. ??

Mover's response:
Thank you for your fantastic review Susan! We’re so glad to hear that our team was efficient and careful in loading your items. Your support and willingness to use Smart Move again means the world to us! We look forward to helping you in the future!. -Erik (admin team)
- Smart Move, LLC

Alex C

(5) 7/16/2024 Greenville

The guys were efficient and all around good natured. It was a pleasure having them at the house. They took care not to damage walls when moving items out of the house, and they were gentle with securing furniture and items in the POD. I would absolutely recommend their services to anyone looking to hire movers.

Mover's response:
Thank you for your wonderful review Alex ! We’re so glad to hear that our team was efficient and good-natured while taking care of your home and belongings. Your recommendation means a lot to us, and we truly appreciate your kind words. We look forward to serving you again in the future! -Erik (admin team)
- Smart Move, LLC

Travis Z

(5) 7/11/2024 Murfreesboro

Team did a fantastic job! They were able to meet me on time, wasted no time in completion once there, took extreme care when handling our belongings as if they were carrying things that belonged to them, placed them where and how we liked, and they were very respectful the entire process. Couldn't recommend them enough to anyone moving

Mover's response:
Thank you so much for your wonderful review! We're thrilled to hear that our team provided such a positive experience and took great care with your belongings. Your recommendation means a lot to us! If you ever need assistance in the future, we’re here to help.-Erik (admin team)
- Smart Move, LLC

Service Area

We handle moves within 60 miles of Garner, NC 27529.

We also service the Asheville, Murfreesboro, Charlotte, Washington, Las Vegas, Loveland, Lawton, Mesa, and Wilmington areas - see below for more info.

Get To Know Us

What can a customer expect after booking with you?

After booking with us, our customers can expect a call to confirm all the details and to answer any questions the customer may have.

What can a customer expect on moving day if they hire you?

On moving day, our customers can expect excellent communication prior to arriving. Also, we will always be on-time, guaranteed.

How should a customer prepare for moving day?

Our customers should prepare by letting us know all the details of their move so we can give the best options and tips to make their move seamless.

What types of moves have you handled?

We are experienced in and ready to handle local moves, long-distance, residential, commercial, office, military, and jobs requiring 50+ movers. We handle nationally selected VIP moves.

What's your favorite part about being a mover?

My favorite part about being a mover is meeting new people everyday. Some of these relationships have lasted over 15 years!

What training do you provide your crew members?

Our training consists of live experience at our warehouse before going in our customers' homes.

Local Mover Policies

Same Day Moves

We charge an extra 20% for same day requests.

Next Day Moves

We accept next day requests at our normal rates.

Refunding Unused Time

We refund up to one unused hour over our min..

Extra Hours

We can always stay at least 2 hours over the prebooked time.

Moving Equipment

Face coverings and gloves:
[not available at all locations], (upon request, no fee)
Furniture dolly or straps:
Brought to every job at no charge. [varied pricing/options by location]
Hand tools for assembly:
[not available at all locations], (always included, no fee)
Hand truck:
We bring dollies to every job at no charge. [not available at all locations], (always included, no fee)
Plastic wrap:
[not available at all locations], ($30.00/ea.)
Rope:
Available upon request. [not available at all locations], ($10.00/ea.)

Hours

Sunday: 9:00 AM - 7:00 PM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 7:00 PM
Hourly Price
$85/hr
for 2 movers after 2 hr min
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