My wife became very ill in California so I had to turn around about 100 miles east of Phoenix to return to Ca. I contacted the issuing office who said to call the destination office. When I contacted them they said to call customer service. To make things worse I got into and accident. I called Roadside they told me to call customer service. I got the incomplete RUN-AROUND by budget. I did get one Customer Service Agent by the name of Dianne who made every attempt to help me out so thank you for your dedication. I was passed on to 6 different departments and given 8 different phone numbers to call with no success. I think I did report the accident, I was suppose to turn the truck in to a distributor in Waco Texas on Sunday the 14th. I called all over the company and country to get my contract extended because I was with my wife in the Hospital, told if I ever left I would not be able to return. I thought my wife's daughter was taking care of the truck issue but she told me that the issuing office required me to come in and sign a authorization of some kind for someone else to drive the truck. I was in the HOSPITAL with my very SICK wife. This location in Murrieta showed no compassion, no empathy, and just kept telling me that "they issued the trucks and that is all their job ended". I got to the Hospital on March 10th, my wife was moved from the hospital to an apartment to enter Hospices Care on March 13th. I made every attempt, with no help from anyone in Budget Truck Rental, to get the truck unloaded into a storage unit and turned in to the Murrieta location. My wife passed on March 16th. I made arrangement with Get Moved Now for a friend to drive the truck from La Jolla to a Murrieta storage unit. My friend drive it to the storage unit, gave the keys to the guys there to unload the truck. A friend that didn't think his actions through. Yet another day wasted. I finally decided to take care of the truck on my own so once again I hired a couple of guys from Get Moved Now, met them at the storage, unloaded the truck, got it filled up with gas and parked it at the Truck Rental Location: 38372 Innvovation Court, Murrieta Ca 92563 on the evening of Friday March 19th. I HAVE HAVE NOT HEARD A WORD FROM THE WORKERS AT THAT LOCATION ABOUT THE TRUCK. This whole company needs a lot of help with Customer Service and the customer being directed to a single point of contact.

Mechanic issues. Vehicle shook really bad. One headlight was out. I was worried I would have to leave the truck.

the trucks were beat. could not fill the fuel tank all the way. The fuel spout was broken I believe. Went to three different pumps to resolve the problem, but never did resolve. had to return the truck with half tank

truck ran well but smelled funny in the cab. Not ha ha funny but weird funny.

They were great! Very nice, and very thorough.

Trucks need to be better maintained .

truck doors were not well weather stripped and wind could be heard the whole trip and so it was hard to talk and listen the whole trip.

The pick up process was smooth and the condition of the truck was good. The size of the truck was perfect for my move. Customer service was good.

Took 40 minutes to get me out of the office because they said the printer is not working. They seemed very disorganized. Also, the desk and the counter were dirty with used napkins, food crumbs and food waste. Yuck.

Truck was late: but, that worked to our advantage. The gas cap retainer was missing and one wiper blade was missing (fortunately) we didn't need the wipers. The person that coordinated the rental at Budget did a good job, was courteous and gave me several tips.

Truck made an obnoxious clicking noise (probably the cab hitting against the truck?) throughout the drive but the cab was clean and had an 1/8" aux jack for playing music. Budget employees on both sides of the trip were kind and easy to work with.

Fairly reliable when it comes to making a reservation for the rental, the rental was in good shape and worked well.

Its a truck - not much more to say. They did not mention the insurance questionnaire that was needed before renting until I got to the office. Would have saves time if I had the information ahead of time.

I go back to Doherty's over and over, fast, efficient, friendly

The truck had about 170k miles on it. The truck didn’t ride very well.

Guy at the counter was very nice and friendly. Truck was only a couple of years old so that was good. Didn't come with a full tank of gas, so I overpaid to fill it back up so I wouldn't get charged. I also had to clean the windshield (found a chip) and the side mirrors in order to be able to clearly see. Overall pretty decent though and the rate was good.

Seems to take a while to pick up truck. Truck is older with 150k miles.

The trucks provided were not as clean as they should have been, especially under this COVID posture. However, after cleaning it out myself the drive was good.

Truck was filthy and needed work. Had to return to pick up location to have them install a mirror. The horn never did work.

Great service and a great price.

The truck was quite damaged and the driver's door stuck and I struggled each time to open it. The tire pressure light and check engine light remained on the entire time of rental despite being told that the lights would go off after 75 miles of traveling.

I would use this people again they were wonderful

The Van was clean and had no problems on the road. It was easy to drive and got acceptable MPG. I liked that there was no milage charges and that I knew exactly how much it was going to cost me upfront. My agent at pickup was even able to save me additional money by reworking the fees and insurance. I will most definitely use Budget Again.

Reserved a 26' truck with 2 hand-truck dollies, and 12 furniture pads a month in advance. Was told by agent on the day we picked up the truck that "they did not have any dollies and furniture pads for weekends," despit e my having ordered them a month in advance.

We rented 2 trucks, a 16 and a 26 foot. The 26 foot truck had the ramp jammed into its slot. It took a crowbar to get it out. The 16 foot leaked in the rain both in the cab and in the back. The driver got wet and the cargo was damaged. Valuable books were destroyed. We spent $1800 to rent these two trucks. Budget "Customer Service" gave us $70 for our troubles and told us to file a claim for damaged cargo. Thanks a lot ... never again Budget.

Budget was great in NJ. The return address in CT was off.

Very helpful in the move, the regional manager was able to get us the car carrier instead of the dolly (dolly was not going to work for the vehicle I was hauling).

Truck was old and smelled like an ashtray. Computer was down during pick up and my first truck which was reserved 5 days ahead of time was not available. I had to go with a smaller truck much farther from home for pick up.

Smooth transaction, no issues. Pickup and drop off was very easy. Price was good.

Was not able to get the size truck that I wanted in my area. (About 5 miles from my house.) Even though it was ordered about 2 weeks ahead. Had to drive 60 miles to get the truck on loading day. Budget did give some reduction in the rental price.

Although the interior of the truck was dirty, overall, it worked great and the Budget staff was very friendly and responsive.

No transportation was used. Moved from one apartment to another in the same building, same floor.

when i picked up truck ,it was filthy . Being that we are dealing with Covid , you would think it would be clean . when i took back and showed the person i turn it in to. He said i should call Corporate . I did and they said they could only take 10 percent off unbelievable . I showed the person who leased it to me . He gave me a pack of wipes .So I wiped down as good as i could, if my wife hadn't left ,I would have not rented it

All went smoothly, and the price was right.

I booked a 26' Budget Truck on 9/27/20. Planned to fly into Oregon, pick up the truck the next morning in Salem, then drive to the storage shed and load up. I received a confirmation email about my rental on 11/18/20 with a list of best practices. Budget left me a voice message while I was on the flight to Oregon, which was the day before my pick-up date and said they have no 26' trucks available so I would have to call Budget and find another one. Unbelievable! They were absolutely no help at all. When I called the main Budget customer service number, they said they would research where to find another truck and call me back within 2 hours. Since I was on a tight schedule, a friend called Uhaul. They found a 20' truck within 2 miles from the airport and had me on the road with my rental in 30 minutes. I would never use Budget again, but the folks at Uhaul deserve a 5 star review!

Great truck - easy to drive - decent fuel economy.

Reserved truck weeks in advance. I was called morning of reservation saying there was no truck available, and to call customer service. Spoke with customer service said truck would be shipped to location for pick-up. When we arrived for our pick up time - store was closed. Door said open until 6, but was closed and dark at 5:30. Called customer service and they were unable to help. Never got a budget truck - got a u-haul instead.

No issues with the way the truck ran. I just wish it had cruise control, it would have made the 800+ mile trip a bit easier.

Truck size and condition was excellent

Truck didn't ride as well as I would have liked but it did the job and made it safely.

16 foot truck was good for our move. No company had a trailer available for our SUV so we had to have someone drive it. Truck did not have cruise control which is actually a big deal when driving long distance but was otherwise good for the job. Price through COSTCO was the best available.

Truck was noisy and the driver's door needed 5 tries to close every time. Par for the course I suppose. Pick up wen well. Drop off took too much time.

The truck was 4 hours late and people on the phone stopped taking our calls. The delayed us until a truck could become available.

I spoke to 3 different Agents and was very specific as to exactly what furniture I had they all a shored me a 15 foot truck would be big enough. I rented the truck and when the movies arrived advise me that was not in anyway going to work. We had to go rent a second truck.

The truck we were to get broke down and we ended up 4 hours late to get our truck.

The truck deliver time to me was pushed by almost 24 hours due to the previous customer delay in returning the truck.

Terrible, they cancelled a truck on us one hour before our move.

I reserved 6 weeks in advance and 2 days before the move they called to say they didn't have a truck for me. Anyone can take a reservation but it's meaningless if they can't fulfill it.