Its a rental truck with the words Budget in the name. Had very low expectations. Truck made the 1500 mile drive with no problems. Though you could see where it needed tires and a good cleaning.

DO NOT USE BUDGET FOR ANY REASON EVER!!!! They cancelled our reservation at 5pm the night before our 7am cross country move, leaving us with no truck and no answers as to what we can do. The result was the most stressful and most expensive moving experience of my life.

We called customer service the night before our move, they confirmed our truck, we went to pick it up, no Truck. Then we got a hassle from the company to replace it with another truck would be additional charges and a whole new contract. When we did manage to get a truck, it set us back 2 hours that we had to pay the movers for. The truck we got had a plastic bag shoved in as a replacement for a gas cap, both windshield wipers blew off in the rain which we had to replace, and during a 1500 mile trip the check light came on. Customer service did not offer to help or reimburse us.

Very helpful attendant- funny too! Got a great price using my AARP discount.

The truck did the job but if you're looking for great customer service this company is not for you. You're better off renting from U-HAUL or going with another big name company.

They cancelled 3 pm Friday. I had a reservation for Saturday. They made no effort to help me secure an alternate vehicle except give me their 1-800 number.

Truck was great! No issues.

Unfortunately, picking up the rental truck was an extremely stressful experience. We reserved the truck 3 weeks prior to the date we needed it. The day before we were supposed to pick it up, my husband received a call from the pick-up location saying that they weren't sure they were going to have the size truck we needed, and could we use a smaller one. We went to the agency to look at the size of available trucks and confirmed that we needed the size we originally reserved. The agent said that she should have one being returned that evening, but that she would let us know if it didn't come back in, else we could pick it up in the morning. We showed up to pick up the truck at the agreed time and the agent wasn't there yet. When she did arrive about 10 minutes later, the truck was not there. She had to go pick up the truck and bring it back, which nearly made us miss our move slot with the movers. I would never rent a truck from Budget in the future because of this experience.

It did exactly what we hired it to do. My furniture and boxes made it across the states and nothing was broke. Will use this company again.

Great guys great truck that was in excellent shape and condition

There hours were very limited, they made it impossible to return the truck for two days.

Nice truck and good service.

It was raining when I picked up the truck in Richmond. There was no walk around with me to verify damage so I took my own pictures. The next day I discovered the radio didn't work, tough on a 700 mile drive.

Had to have two tires replaced half way through the trip. The truck is not made for a long distance as far as comfort. I had to change the rental dates, and they charged me twice as much.

We had trouble picking up the truck in the first place. When we showed up to pick the truck at the scheduled time of 8:30 a. m., we learned that the truck was not yet available. We were not able to pick it up until 11:45 a. m. Meanwhile we had helpers waiting to load the truck. Needles to say, this situation was a bit of a cluster. Once we were able to load the truck things worked out better, and the truck operated fine on our 1900-mile move.

Fisher Automotive of Baton Rouge was able to get us the 12ft truck (the week prior I had checked in with them and there were none available). The truck was just the right size and fairly easy to drive. No problems encountered. Happy it took regular gas to help with expenses!

If I could select zero stars, then I would. HORRIBLE - do not rent from Budget!! After the truck we rented broke down with 500 miles left to go, Budget kept us stranded for more than 48 hours in a motel room in an awful location with our entire possessions and our 3 cats. Budget kept giving us the run-around for over 2 days while they "checked inventory" for a replacement truck. I took the initiative on day number 3 and found our own replacement truck 20 miles away. It still took Budget another 8 hours to get us back on the road! I DO NOT RECOMMEND Budget Truck Rentals.

Budget on the corner of Scottsdale and Curry Rd is excellent! They were super quick and not pushy with random add-ons. They got me in and out quick and the return process was easy as pie. Thank you and be well!

The truck was not serviced. We were left stranded on the road and had to do overnight stay in a hotel. The truck was dirty, driver's door banged up and does not shut completely so we had to tolerate loud street noise from Denver to Florida. The brake caliper from the trailer tire flew off, there was no oil in the truck. When I went to drop off the truck, I heard another customer complaining which confirmed my fears of not using Budget again.

Truck ran ruff and was very uncomfortable.

Punctual, no breakage, items in the places I wanted them, needs to wear COVID precautions

They didn't have the car dolly I reserved and this really threw the logistics of my state to state move way off. They actually didn't have one in the entire state of Florida so there was no alternative for fixing the issue.

They didn't have the car dolly I reserved and this really threw the logistics of my state to state move way off. They actually didn't have one in the entire state of Florida so there was no alternative for fixing the issue.

First of all, Budget Rental only had a 16 or 26 ft. No in-between sizes were available. The 26 ft is MASSIVE! We went with the 16ft and we had to make two trips of just furniture and several trips for the boxes in the back of trucks and vans. We would go with Uhaul next time because they have more size options. At the time we used a Budget discount, but I don't think it saved us any money after all.

The Glen Burnie location (on Ritchie Highway) is great. Had a 26' truck available to us and they were really flexible and accommodating to our last minute changes.

Suspension was EXCELLENT!!! Older truck. Need to update truck. Otherwise, GREAT!!!

I've used Budget a number of times and I guess my luck had to run out eventually. Problems with truck, problems with some customer service reps and general feeling of not being respected. Quite sorry to end my relationship with them.

The truck had 160K miles. The suspension was shot, which made it difficult to drive.

The truck was very dirty when we pick up in Florida, can barely go over 55 mph

From the start to the finish, it was a terrible experience. Poor customer service and no support with issues

The only good thing about the truck was that it got really good mileage. The truck was filthy, the truck had to be swept out because of all the ash from the fires here, there were pallets that had to be removed. I rented two bundles of blankets, but was only given one bundle. I was very unhappy with this experience. I have beige furniture so some ash got on my furniture. The truck was a good size, plenty of room. I chose Budget because I had good experiences in the past. Pick-up and drop-off went well.

Great customer service, I highly recommend them.

Customers service was top notch, the lady that was there was on top of her game. She took care of everyone so quickly and got them on the road. I was happy to see that they knew I had a very long trip and filled the tank to full and also had my wipers change the day before I got there. Highly recommend.

Cab was dirty. Truck pulled severely to right. Truck had violent shaking requiring a couple of stops to make sure everything ok.

Great price, good truck.

Nice "work-horse" truck. It handled every road condition that was thrown its way. It used a lot of gas, but that was to be expected. I was a little disappointed that the truck was pretty dirty when I picked it up. (interior) Otherwise, I was thrilled that it did as well as it did. No issues to handle a long, cross-country trip. Thank you budget. p.s. - Used AARP discount code for nice additional savings. Much appreciated.1,200.00

Customer service was Excellent

The rental truck was available with no hassle.

Even though their system had been down electronically for two weeks, the guy who helped set me up with my truck was great!

Average experience. The wait time for pickup was excessive but the associate who assisted me was friendly and helpful once I got to the front of the line

First truck broke down, they moved my things to a second truck (not taking care of my things). Then 2nd truck broke down (unsafe) and they were going to give me a 3rd truck but when they said they could not guarantee a good condition truck, I hired movers to move my things and drove my vehicle, Worst experience EVER!

Truck was as ordered and in great shape.

The truck was rented to us dirty. We had to wipe down and sweep out the ab. The windshield was dirty. The truck began leaking brake fluid. The service person came out to the hotel at 3 am. Assessed that the wheel was loose from the hub and that he needed a part. He came back in the morning and repaired the wheel. Budget said they would comp our stay.

Never use again. Got my reservation wrong. Needed a lift gate, reserved a lift gate, but when I went to pick up, no lift gate available, but still charged me the lift gate price. Cab smelled like smoke. Butts of cigarettes in the cab well and old mens pants in back of truck. No indication of cleaning or wiping down due to covid from previous user.

Truck and everything was good. Only good because the drop-off was not convenient to my destination.

This truck worked out fine for my family's move. There were no issues with customer service during booking, picking-up, and dropping off.

Arranging rental online was quick and easy. A lot depends on how good the pick up rental location & drop off location is. The drop-off location was very good, quick & helpful but the pick up location was not good and the truck they rented us shouldn't have been on the road & probably wouldn't pass inspection - bald tires, very high mileage, foggy discolored windshield, etc.

Safe process and easy in and out.