We are always pleased with POD'S

The movers were terrific. The POD was dropped in our neighbors driveway and after much discussion with the local POD servicer, they came back and moved it to the right driveway. The only thing tough for me was to judge how much time it would take to pack and load. I scheduled 4 hours for packing and we only needed three. I scheduled 4 hours for loading and only needed two. However, the moving/packing company still charged me for the full hours, even though we didn't use them.

The PODS container was entirely too small! I relied on the PODS customer service to detail how may PODS we would need, they suggested one, so we only ordered one. On the day of our move, we were scrambling to rent other trucks etc to get all of our stuff to our final destination. PODS failed in properly assessing our needs. Other than that, the concept of a POD really is a fantastic idea. So my poor rating is based SOLEY on improper fact finding by PODS to recommend the appropriate number of PODs needed.

We had two PODS containers delivered at first and required a third. PODS was able to accommodate our request and had it delivered prior to the movers coming to pack the containers.

Excellent service from PODS. Overall, they did everything they said they would do! No complaints! Would definitely use them again.

very good except for ain improper pod placement

Excellent moving service. Much easier than having to drive cross country.

I would use Pods again.

We just moved 2 rooms plus household goods since we were downsizing. Originally had planned on using a regular moving company but changed our minds after reading horror stories that some people had. We packed our own goods and hired someone to load and unload the PODS. The big movers need to get a handle on what their contractors are doing.

PODS are always dependable.

The movers were three hours late everyday except one and on the last day they were two and a half hours late. Once they got to our house two workers were good and the third one was useless.

PODS was great. HIRE a Helper workers; two were good the other one poor. three hours late all three days we hired them

The POD system worked well for my move. The only problem was estimating how big or how many PODs that I needed. Every driver that we met was terrific, talented and flexible!

Lots (6,000+) of books and other household stuff. All tightly loaded and packed securely by the crew.

Everything was great

PODS, items in storage. So far so good.

I'd use the same combination if the need arises in the future

Awesome - Delivered as promised. Picked up as promised! Will use again

PODS was an easy way to move across country for our family.

Overall pods was fine, but they need to seriously work on there customer service when you call on the phone. May look into other companies on our next move.

Overall pods delievered on time, but there customer service is terrible and the price seems to constantly change. Not sure if we will use them again or look else where.

See comments regarding SFL office staff..communications& timely updates/status of unloading crew

Good move so far, Pod gets delivered Ina week from now.

Professional and in time

I would use PODS again. Loading at my leisure was a big plus.

Excellent service and delivery.!

Haven't actually moved yet. Just packed the container.

PODS delivered their container on time when they said. The next day they picked it up on time.....interesting process the PODzilla. Only hiccup was the initial contact as the girl I spoke with seemed like she was new to the job (had to ask alot of questions to someone in the back ground) and ordered an EMPTY POD pickup the next day (instead of the full one for delivery to their storage area). This mistake was noticed by the gentleman I spoke with the night before to confirm delivery and pickup. PS- I was not moving, just putting furniture in storage for a few home upgrades

Polite and fast workers

The customer service for PODS was very easy to work with so far. The container was large enough for the items we determined we were storing until the final move, At this point this is an option I would consider using in any future move.

on time, no damage, fast.

So far, all excellent

Pretty good. Price and delivery were just as promised. Only snag was at advice of booking agent we only got one large pod which was not enough, so we were scrambling on the weekend for a uhaul to get the rest of belongings to our new destination.

Good service overall. My only complaint is that they didn't tell me until a couple weeks before my move that they would/could not deliver the POD to the building I was moving into in Chicago (and I only found this out because I was specifically checking into this). So, I had to hire a separate moving company at the last minute to unload my POD at the warehouse and truck my belongings to the building, at an added cost of $900. It was an unwelcome surprise.

The ordering process was super easy. Most account and order items can be handled online. Our experience was very good, especially when dealing with PODS online or through their 800 number. Our only issue was the POD was 3 hours late (past the 3 hour window) delivering without a phone call. I was stressed enough without having to worry about whether the unit would be delivered.

good work thank you for your awesome work

I have used PODS a few times and have always been very happy with them. This last move was really a bad experience with them.

Recommended by my son. Selected due to convenience for loading/unloading. Received quote and spoke to representative who was very patient and informative. POD arrived on time in clean and neat condition. Loaded today, on way to son's house with second POD to follow to our new home. All staff pleasant, cooperative, helpful and courteous. Thus far, a smooth experience. Will definitely recommend and use again.

Container was clean and strong. I would use them again. They were flexible with scheduling. All went well until delivery of the POD. Deliver was later than their window time and I had a crew waiting to unload. Driver didn't allow for traffic and then she drove under a tree and broke off a huge limb with the POD - twice before she figured it wouldn't work. Other than this driver, the experience was great, as was everyone with whom I worked. I would use them again.

We moved most of the furniture from our house to my son's house. PODS were beat up when they arrived. Floorboard attachments poked up into furniture. Load shifted contributing to significant damage to furniture.

Our experience with the pods was horrible. They delivered the pods with a delay of 4 days. They never told us where our container was even after their promised deadline of delivery. My wife and I had to go through days of trauma and anxiety about the whereabouts of our precious things. We also had to do last minute shopping for our travel right after as we had lost all confidence on them. No compensation offered as of yet from pods.

Great, just wish they were available on Wednesday.

Extremely surprised we only needed 2 pods. And we have over sized furniture (double pedestal dining room table, marble top credenza, marble top dresser & 2 night stands, king bed, etc)

Awesome, would highly recommend to anyone! It's really the only way to go, especially if you are in between residences. This way you don't have to pack and unpack twice!!!

The container was fine but the pick-up was problematic. The POD was delivered Th. am and was to be loaded and picked up on Fr. Th. pm I received an automated call that it would be picked up between 7.30-8.30 Fri. am. The loaders weren't even supposed to arrived until 9 am Fr.! I had already spoken with a POD's rep asking for a late afternoon pick-up on Fri. and was assured that would happen. It took two assertive follow-up calls to make it happen, adding to the already high level of stress a move causes.

Good--everything worked exactly as we expected. No damage to anything inside of the POD.

First time user of PODs and was skeptical due to lack of trust that is projected by their phone representatives. However, they did end up meeting my needs and POD was delivered and picked up as requested.

I had more PODS space than I needed. It was less expensive to keep what I had and move a minimally filled POD than return it and get a smaller one - delivery charges eat you up. Too much POD was what PODS "sold" me.