PODS® Reviews
PODS is an excellent company to work with. Very highly recommended. My wife and I moved a 2-bedroom apartment from Denver, CO to Berkeley, CA. This was our first interstate move, and we struggled to decide on one of the myriad moving options available (U-Haul, van lines, sell/re-buy furniture). We ultimately decided we didn't want to drive a truck or deal with the hassle of selling furniture to save money. We contacted PODS and they set up the entire move in a friendly, 25-minute phone call. This included provisions to bag Denver municipal parking meters on a very busy street to allow container delivery. I did not need to contact them again to work out details, and the price they quoted me (approximately $2300) is exactly what they charged me. Our container was delivered, picked up, and re-delivered in Berkeley on-time with zero damage to contents. PODS also provided excellent customer service via a slick website that worked well on an iPhone. I was also able to engage loading/unloading services easily via iPhone through their website. Happy.
A great way to move if you have someone load it for you. They were on time and helpful. It is tough to reach them on the phone but the email confirmations and phone calls to me here very helpful. We saved almost $28,000 by using Pods and Tulsa Moving Pros. The biggest surprise was not one single thing was scratched or broken. WELL DONE! My wife was right again. It must be a woman thing. LOL.
Make sure you get ALL info from PODS. They told us to call a week before we needed the PODS dropped off at our new residence, which we did, except they couldn't get the pods to us till 2 days after the set we needed. Same goes for when they are picking up the empty PODS after unloading. I called them the same day they dropped off the pods because we finished unloading, and the earliest date they could pick them up was 2 weeks later!! Unexceptable! I can't have 2 pods sitting in my townhouse community taking up parking spaces for 2 weeks. Just be sure to get acurate info from PODS when scheduling
PODS was the right solution for our needs. We had to pack up our home in CT store our belongings for about 6 weeks before moving into our new apartment in DC. PODS allowed for this store and move combo - which was great. I also liked having the POD at our home for a full two weeks, so we could load items at our convenience. A few boxes here and there is a lot easier than all dozens of them in one day! The POD handle was slightly out of wack, which made us nervous to get in and out, but overall would rate it as a very positive experience. Our items arrived on time, with no tampering, and no water/weather damage - so what more can you ask for! Thanks.
Overall a good experience. I had a long distance move to NYC and this was the easiest and most cost effective method for me. I had two Pods delivered to fill, but I managed to fit everything in one 16' which saved me a lot of money. For my NYC apartment I needed a very specific move in date and time, and many van lines charged extra for that. My Pod was a couple of hours late for delivery in NYC but that was a very minor issue. I was happy with the customer service.
I only utilized one PODs container. It was the 16 footer. In retrospect I should have asked for two containers, because only half of the house hold items fit it. However, I should have thrown a lot of junk away and I probably would have been fine. I went with Budget Rentals to handle the rest of my items, as they were the most economical solution at the time (UHAUL's pricing was outrageous). I spent an additional $700 for a 16' moving truck and gas. PODs was great because it saved me the hastle of having to make multiple trips and when the time came for me to unload they dropped it right at the house. PODs seems to be a great answer for long distance moving (both fiscally and logistically), but ensure that you have enough PODs!
What a stressful experience. Went with PODS because they promised they would take care of the street parking permits required by the city. They did not-- we spoke to the city and they told us an application had never even been filed-- and thus PODS canceled our POD delivery. We had called twice the day before delivery and three times on the delivery date to ensure that precise thing didn't happen. Supervisor promised to follow up with us personally and didn't. Only reasons we rated them average and not worse is that their customer service is universally exemplary, their driver was great, and they did try to make up for their delivery error by offering us another date before our lease was up.
Both young men who came to move our furniture were on time, polite and efficient. They were prepared for the job and kept me updated on everything that they were doing during the move. They treated all of our belongings with respect and took the time to make sure that everything that needed moving blankets had them. Yes, we plan on using them again.
I thought PODS would be convenient but customer service was very disappointing. My POD arrived 2 days late and was picked up one day late. During the delay, I was unable to speak with anyone directly and had to go through the national customer service phone line (i.e.- wait on hold for at least 15 minutes each call and reexplain my problem countless times) speak with anyone. There seemed to be no accountability.