U-Haul® Reviews
Check engine light came on 2 miles into my hire period and only after a lengthy conversation with road hazard assistance was I offered an alternative vehicle. With so many "X's" marking cargo and truck surface damage when is it corrected? Why make the cusotmer an "on the spot" damage assessor to determine which X refers to what previous damage?
I use U haul a lot and do like them. The only down side is sometimes you have to travel quite a distance to pick up the equipment even if you ordered it for a certain location. They fail to tell you that up front. The people at the location we picked up the truck were very nice and courteous. Equipment has always been in good shape so hopefully this trip will prove the same tomorrow.
The UHaul site where I returned my truck in Sacramento was actually a storage place and it was really cramped. When I drove up it was gated, nobody came out to help me, but somebody came out so I went in after them. However in putting the big truck inside the storage area I accidentally scraped another truck. I hadn't paid for the extra damage insurance when I took the truck. It didn't help that the temperature was about 104 at the time. One of the guys was going to refuse to accept the truck at all. It was really scary to me to be in such a fix. Fortunately the other guy decided to let me turn the truck in. On the plus side, when UHaul got back to me they only charged me for the damage to the truck I was driving which was about $80. It was a pretty mixed experience, but if I need another truck rental I'm going to try a different company next time and be sure to pay for the insurance.