U-Haul® Reviews

Molly S

Dallas, TX
Wrote a review on 9/3/2014
Uhaul Truck Review
(4 out of 5 rating)

I had no issues with Uhaul, everything worked as I had hoped.

Distance: 280 mi
Cost: $2,000
Per. Mile: $7.14
SqFt. Moved:

Mike D

Lincolnton, GA
Wrote a review on 9/3/2014
Uhaul Truck Review
(5 out of 5 rating)

We used a local company we have used in the past. Truck was in excellent condition, very reasonable price, and customer service was exceptional.

Distance: 50 mi
Cost: $150
Per. Mile: $3.00
SqFt. Moved:

Mark R

Wilmington, DE
Wrote a review on 9/3/2014
Uhaul Truck Review
(5 out of 5 rating)

Truck was great and easy to drive. Pick up and drop off were simple.

Distance: 500 mi
Cost: $750
Per. Mile: $1.50
SqFt. Moved:

Cary B

Davidson, NC
Wrote a review on 9/3/2014
Uhaul Truck Review
(1 out of 5 rating)

My experience with Uhaul was not good. I made a reservation with my credit card over 30 days in advanced. When I called to confirm it two days before my reservation I was told that they were not going to honor my reservation as they do not take reservations. I was upset as I was moving out of state and assumed when making the reservation and giving my credit card to reserve a vehicle would give me a vehicle. After numerous calls to customer service a vehicle was miraculously found. When I picked up the vehicle additional charges were not disclosed but at this point I had no other options. Dealing with customer service after the fact was a nightmare. The truck leaked and ruined my mattress and lost several boxes of books. Even with pics they basically said they couldn't help me. Would never do business with them again.

Distance: 875 mi
Cost: $2,000
Per. Mile: $2.29
SqFt. Moved:

Anthony E

Leesburg, GA
Wrote a review on 9/3/2014
Uhaul Truck Review
(5 out of 5 rating)

The truck I rented was less expensive than any other rental place in town, it was in good condition and ready when they said it would be. I have used them before and will again if I need a truck

Distance: 8 mi
Cost: $85.00
Per. Mile: $10.63
SqFt. Moved:

Sharon P

New Orleans, LA
Wrote a review on 9/3/2014
Uhaul Truck Review
(3 out of 5 rating)

Other than 3 Men and Truck putting a pretty substantial scratch on my bedroom dresser all else went alright.

Distance: 15 mi
Cost: $300
Per. Mile: $20.00
SqFt. Moved:

Daniel T

Maricopa, AZ
Wrote a review on 9/3/2014
Uhaul Truck Review
(5 out of 5 rating)

Everything about this move was excellent! And the people they recommended to help were terrific! Would use them again in a heart beat!!

Distance: 23 mi
Cost: $150
Per. Mile: $6.52
SqFt. Moved:

Bill K

Richmond Hill, GA
Wrote a review on 9/3/2014
Uhaul Truck Review
(3 out of 5 rating)

I went into the uhaul facility one week prior to my move. When I went to pick up the ordered truck they didn't have it and I needed to drive 55 miles to another city to pick up a truck. They even called me a day before pickup to verify my reservation and then they didn't have it. That was in Richmond hill ga. The location in hinesville ga stayed late on that Friday evening so I could make the pickup. I had to leave my car in his lot so my husband and son could pick it up later that evening.

Distance: 150 mi
Cost: $350
Per. Mile: $2.33
SqFt. Moved:

Janet S

Oklahoma City, OK
Wrote a review on 9/3/2014
Uhaul Truck Review
(5 out of 5 rating)

Uhaul was very very helpful in all aspects. Booked online.

Distance: 10 mi
Cost: $100
Per. Mile: $10.00
SqFt. Moved:

kelci h

Winthrop, MA
Wrote a review on 9/3/2014
Uhaul Truck Review
(1 out of 5 rating)

the truck pulled really bad, you had to drive with the wheel totally crooked

Distance: 40 mi
Cost: $300
Per. Mile: $7.50
SqFt. Moved:

Barb M

Centre Hall, PA
Wrote a review on 9/3/2014
Uhaul Truck Review
(4 out of 5 rating)

I have used U-Haul several times and have been pleased each time.

Distance: 200 mi
Cost: $175
Per. Mile: $0.88
SqFt. Moved:

Kara B

Mckinney, TX
Wrote a review on 9/3/2014
Uhaul Truck Review
(2 out of 5 rating)

The staff was polite and helpful, but my bill was considerably higher than I was expecting. My expectations were not set accordingly and I was very disappointed because of that. Also, when returning the truck the location was not well lit and it was very difficult to find.

Distance: 45 mi
Cost: $450
Per. Mile: $10.00
SqFt. Moved:

Regina S

Elkhart, IN
Wrote a review on 9/3/2014
Uhaul Truck Review
(4 out of 5 rating)

Everything went smoothly - ordering the truck, pick up and drop off. Price was reasonable and the truck was in good condition.

Distance: 25 mi
Cost: $150
Per. Mile: $6.00
SqFt. Moved:

Joshua G

Washington, DC
Wrote a review on 9/3/2014
Uhaul Truck Review
(5 out of 5 rating)

Booking the truck online was easy. Pickup was also quick and painless. The truck was in great condition and performed perfectly even in some rough weather. I would definitely recommend U-Haul.

Distance: 2,700 mi
Cost: $2,500
Per. Mile: $0.93
SqFt. Moved:

Kevin D

Loveland, CO
Wrote a review on 9/3/2014
Uhaul Truck Review
(4 out of 5 rating)

Truck was new and in good condition. Rental process was simple as expected.

Distance: 15 mi
Cost: $50.00
Per. Mile: $3.33
SqFt. Moved:

Daniella D

Citrus Heights, CA
Wrote a review on 9/3/2014
Uhaul Truck Review
(5 out of 5 rating)

The price was reasonable and the movers were hard working and extremely polite and we'll mannered

Distance: 400 mi
Cost: $700
Per. Mile: $1.75
SqFt. Moved:

Michelle C

Harrisburg, PA
Wrote a review on 9/3/2014
Uhaul Truck Review
(5 out of 5 rating)

I used Uhaul twice in 2013 and had very positive experiences both times. I used a box truck for the first move and a pull behind trailer for the second. The customer service for the pull behind was exceptional as I moved to another state and needed to figure out where to drop it off. I would use Uhaul again and I would recommend them to friends.

Distance: 1,000 mi
Cost: $400
Per. Mile: $0.40
SqFt. Moved:

Anna O

Carlsbad, CA
Wrote a review on 9/3/2014
Uhaul Truck Review
(3 out of 5 rating)

I ordered my uhaul online. It was frustrating because I ordered boxes AND the truck and I had to pick them up at different locations. The employees in store picking up the boxes were sweet, and the employee at the store I picked up the truck was VERY monotone and not too friendly. The employees at the store I dropped off the car were fantastic.. I really did love them! Very eager to help and so friendly. The pricing of the truck was the cheapest I could find, the condition of the truck was good, and I'll definitely use uhaul again because of the convenience.

Distance: 150 mi
Cost: $250
Per. Mile: $1.67
SqFt. Moved:

Alexandra R

Providence, RI
Wrote a review on 9/3/2014
Uhaul Truck Review
(4 out of 5 rating)

I chose UHaul for convenience and booked online. I had difficulty with the hours for pickup and availablity of the ordered product and the staff was not accommodating at first, but eventually they helped and I was able to pick up the appropriate trailer.

Distance: 300 mi
Cost: $250
Per. Mile: $0.83
SqFt. Moved:

Kiersten K

Decatur, GA
Wrote a review on 9/3/2014
Uhaul Truck Review
(4 out of 5 rating)

I was able to book the truck online and everyone at the store was very friendly. It was by far the cheapest way for me to move and everything was in good condition. I was able to park the truck in the lot for a couple of days until I was able to move into my new place which was very helpful.

Distance: 5 mi
Cost: $200
Per. Mile: $40.00
SqFt. Moved:

Laura E

Houston, TX
Wrote a review on 9/3/2014
Uhaul Truck Review
(3 out of 5 rating)

-Booked online; only movers; rented truck and drove separately -customer service was very good - Price was excellent- main reason I chose this company -Yes would use again and recommend to friends

Distance: 250 mi
Cost: $250
Per. Mile: $1.00
SqFt. Moved:

Tommy W

Dallas, TX
Wrote a review on 9/3/2014
Uhaul Truck Review
(5 out of 5 rating)

Booked via phone, no problems and quick, service was very knowledgable. Pick up and drop off were both simple and easy. Truck was in good condition. Chose rental at the same place as the storage units. Would gladly use again.

Distance: 2 mi
Cost: $50.00
Per. Mile: $25.00
SqFt. Moved:

DAN G

Las Vegas, NV
Wrote a review on 9/3/2014
Uhaul Truck Review
(1 out of 5 rating)

THEY ARE NO GOOD THE RUINED MY BELONGS , BROKE MY MIRROR DAMAGED MY FURNTURE, BROKE MY DESK CAHIR SCRATCHED MY FURNTURE THEY ARE BELOW zero

Distance: 1 mi
Cost: $450
Per. Mile: $450
SqFt. Moved:

Brian G

Fairfax, VA
Wrote a review on 9/3/2014
Uhaul Truck Review
(4 out of 5 rating)

Booking was fairly easy except my reservation changed places and times the day before so I had to make calls to get it back to the time I needed the truck. Customer service was helpful both on the phone and at the pick-up location. I did not compare pirces, have always used U-Haul. Truck was in decent shape, kind of older, but adequate for my needs. I will definately use uhaul again as they are always accomodating.

Distance: 100 mi
Cost: $120
Per. Mile: $1.20
SqFt. Moved:

Donna A

Somerville, NJ
Wrote a review on 9/3/2014
Uhaul Truck Review
(3 out of 5 rating)

Overall customer service witgain h uhal needs improvement , but the trucks were clean and ready to go. yes i would use them a

Distance: 285 mi
Cost: $400
Per. Mile: $1.40
SqFt. Moved:

Dean C

Sacramento, CA
Wrote a review on 9/3/2014
Uhaul Truck Review
(4 out of 5 rating)

Booked the truck, with moving cart and blankets on line. Booking went smoothly but the truck pick-up agent said he didn't have blankets or cart, had to pick them up at second location. Truck return in destination city went very smoothly.

Distance: 420 mi
Cost: $580
Per. Mile: $1.38
SqFt. Moved:

Jean C

Burlington, KY
Wrote a review on 9/3/2014
Uhaul Truck Review
(1 out of 5 rating)

In a Snap Movers...extremely poor service. Young, Inexperienced and lazy workers. Despite several calls indicating ehen I would artive at site, they arrived nearly two hours late but charged me full price. Vicky promised refund but refused to answer my calls. They changed their phone number so I could pursue issue. Run...don't walk from this moving company!

Distance: 200 mi
Cost: $190
Per. Mile: $0.95
SqFt. Moved:

Mark W

Austin, TX
Wrote a review on 9/3/2014
Uhaul Truck Review
(3 out of 5 rating)

My experience was very average. The rental office was helpful and the truck was in good working order.

Distance: 10 mi
Cost: $200
Per. Mile: $20.00
SqFt. Moved:

cristina a

Pittsburgh, PA
Wrote a review on 9/3/2014
Uhaul Truck Review
(5 out of 5 rating)

The truck was ready and waiting for us.

Distance: 20 mi
Cost: $60.00
Per. Mile: $3.00
SqFt. Moved:

Daniel D

Newington, CT
Wrote a review on 9/3/2014
Uhaul Truck Review
(4 out of 5 rating)

Was well priced with no hassles.

Distance: 10 mi
Cost: $100
Per. Mile: $10.00
SqFt. Moved:

Laura M

Haymarket, VA
Wrote a review on 9/3/2014
Uhaul Truck Review
(4 out of 5 rating)

Easy and close to our house

Distance: 100 mi
Cost: $125
Per. Mile: $1.25
SqFt. Moved:

Brad B

Lewisville, TX
Wrote a review on 9/3/2014
Uhaul Truck Review
(5 out of 5 rating)

It was simple to book the truck and trailer that I wanted online. Once I got there, we found out that I needed a different trailer type and they fixed that with no problems. The drive was smooth and returning the equipment was smooth as well. Would definitely use again.

Distance: 800 mi
Cost: $800
Per. Mile: $1.00
SqFt. Moved:

William N

Arlington, TX
Wrote a review on 9/3/2014
Uhaul Truck Review
(5 out of 5 rating)

have use them in the past , would use them again in the future. Every vehicle we have rented has been clean and in good shape, well maintained.

Distance: 350 mi
Cost: $200
Per. Mile: $0.57
SqFt. Moved:

Tricia J

Williamsburg, VA
Wrote a review on 9/3/2014
Uhaul Truck Review
(4 out of 5 rating)

Overall a positive experience. Had no problems with truck and the people I dealt with were pleasant and efficient. I would use them again.

Distance: 1,800 mi
Cost: $2,000
Per. Mile: $1.11
SqFt. Moved:

Shawn C

Delray Beach, FL
Wrote a review on 9/3/2014
Uhaul Truck Review
(4 out of 5 rating)

Received a great discount code online for the truck. Had to drive too far to pick up as that was only location that had size I needed. Ride was good, but would've liked cruise control.

Distance: 1,500 mi
Cost: $2,500
Per. Mile: $1.67
SqFt. Moved:

Jerrica F

Crete, IL
Wrote a review on 9/3/2014
Uhaul Truck Review
(5 out of 5 rating)

I used the largest truck that UHaul had because I was loading 3 bedrooms, 2 livings and other miscellaneous items. I ended up having the truck for about 6 hours. I reserved the truck 2 weeks in advance. I didn't run into any problems and I will definitely use them again, I always have.

Distance: 2 mi
Cost: $85.00
Per. Mile: $42.50
SqFt. Moved:

Justice K

Arlington, VA
Wrote a review on 9/3/2014
Uhaul Truck Review
(5 out of 5 rating)

My experience with this company was excellent! I booked a local move with them after reading their reviews online. They were professional and curteous. I would use them again and highly recommend to anyone interested in a reasonably priced, professional, and seamless move.

Distance: 5 mi
Cost: $200
Per. Mile: $40.00
SqFt. Moved:

cassandra j

Denver, CO
Wrote a review on 9/3/2014
Uhaul Truck Review
(5 out of 5 rating)

Booked on the phone, was quick and easy. Service was friendly, movers were courteous and efficient. Price was one of the cheaper options especially since I booked the movers a week or less in advance. The uhaul truck was rented by me, just had your two guys help load my stuff.

Distance: 1,400 mi
Cost: $1,500
Per. Mile: $1.07
SqFt. Moved:

John B

Denver, CO
Wrote a review on 9/3/2014
Uhaul Truck Review
(3 out of 5 rating)

It was convenient and easy to book the uhaul truck online. I checked in at the counter and was out the door within 10 minutes when I picked up the truck. Turning the truck back in took 30 mins though because they weren't properly staffed.

Distance: 5 mi
Cost: $70.00
Per. Mile: $14.00
SqFt. Moved:

Rachael S

Chicago, IL
Wrote a review on 9/3/2014
Uhaul Truck Review
(3 out of 5 rating)

The company decided to downgrade my truck without telling me while also pushing back my start time by 4 hours. Thank goodness I had the sense to call them the day before the move to confirm my details. Once I got mad enough and got a supervisor on the phone they made things right by upgrading my truck for free and allowing me to pick it up on time.

Distance: 35 mi
Cost: $200
Per. Mile: $5.71
SqFt. Moved:

Beau S

Springfield, VA
Wrote a review on 9/3/2014
Uhaul Truck Review
(4 out of 5 rating)

They were great to deal with, and inexpensive. The only issue was that the inside of the truck leaked water, so anything on the floor during the move got wet as it was raining the day we moved.

Distance: 4 mi
Cost: $50.00
Per. Mile: $12.50
SqFt. Moved:

Brent H

Tracy, CA
Wrote a review on 9/3/2014
Uhaul Truck Review
(4 out of 5 rating)

Experience was good. Service was excellent.

Distance: 25 mi
Cost: $200
Per. Mile: $8.00
SqFt. Moved:

Laura E

Rockport, ME
Wrote a review on 9/3/2014
Uhaul Truck Review
(2 out of 5 rating)

Truck was in poor shape. Very uncomfortable ride. Not pleased.

Distance: 600 mi
Cost: $600
Per. Mile: $1.00
SqFt. Moved:

Marianna C

Virginia Beach, VA
Wrote a review on 9/3/2014
Uhaul Truck Review
(5 out of 5 rating)

I love that I was able to book our reservation online. This greatly shortened our time in line. The truck ran great, was easy to drive and clean.

Distance: 5 mi
Cost: $200
Per. Mile: $40.00
SqFt. Moved:

Sharon S

Baton Rouge, LA
Wrote a review on 9/3/2014
Uhaul Truck Review
(5 out of 5 rating)

Used them based on past moves, easy access to return truck, booked them on-line had no issues. Truck in okay condition, dash speedometer area was cracked but overall truck in good mechanical condition. Yes, would use them again due to availability of trucks.

Distance: 500 mi
Cost: $1,000
Per. Mile: $2.00
SqFt. Moved:

Gale B

Chicago, IL
Wrote a review on 9/3/2014
Uhaul Truck Review
(4 out of 5 rating)

Experience booking the truck was good. The Fullerton Uhaul location has excellent staff. I would use them again.

Distance: 3 mi
Cost: $50.00
Per. Mile: $16.67
SqFt. Moved:

Belinda S

Woodbridge, VA
Wrote a review on 9/3/2014
Uhaul Truck Review
(4 out of 5 rating)

Booking online is a breeze. It is also easy to extend rental days when packing took longer than expected.

Distance: 15 mi
Cost: $150
Per. Mile: $10.00
SqFt. Moved:

keri d

Port Isabel, TX
Wrote a review on 9/3/2014
Uhaul Truck Review
(5 out of 5 rating)

Very professional movers.

Distance: 2 mi
Cost: $200
Per. Mile: $100
SqFt. Moved:
SunMonTueWedThuFriSat
303112345678910111213141516171819202122232425262728293012345678910
SunMonTueWedThuFriSat
303112345678910111213141516171819202122232425262728293012345678910