U-Haul® Reviews
My experience with Uhaul was not good. I made a reservation with my credit card over 30 days in advanced. When I called to confirm it two days before my reservation I was told that they were not going to honor my reservation as they do not take reservations. I was upset as I was moving out of state and assumed when making the reservation and giving my credit card to reserve a vehicle would give me a vehicle. After numerous calls to customer service a vehicle was miraculously found. When I picked up the vehicle additional charges were not disclosed but at this point I had no other options. Dealing with customer service after the fact was a nightmare. The truck leaked and ruined my mattress and lost several boxes of books. Even with pics they basically said they couldn't help me. Would never do business with them again.
I went into the uhaul facility one week prior to my move. When I went to pick up the ordered truck they didn't have it and I needed to drive 55 miles to another city to pick up a truck. They even called me a day before pickup to verify my reservation and then they didn't have it. That was in Richmond hill ga. The location in hinesville ga stayed late on that Friday evening so I could make the pickup. I had to leave my car in his lot so my husband and son could pick it up later that evening.
I used Uhaul twice in 2013 and had very positive experiences both times. I used a box truck for the first move and a pull behind trailer for the second. The customer service for the pull behind was exceptional as I moved to another state and needed to figure out where to drop it off. I would use Uhaul again and I would recommend them to friends.
I ordered my uhaul online. It was frustrating because I ordered boxes AND the truck and I had to pick them up at different locations. The employees in store picking up the boxes were sweet, and the employee at the store I picked up the truck was VERY monotone and not too friendly. The employees at the store I dropped off the car were fantastic.. I really did love them! Very eager to help and so friendly. The pricing of the truck was the cheapest I could find, the condition of the truck was good, and I'll definitely use uhaul again because of the convenience.
Booking was fairly easy except my reservation changed places and times the day before so I had to make calls to get it back to the time I needed the truck. Customer service was helpful both on the phone and at the pick-up location. I did not compare pirces, have always used U-Haul. Truck was in decent shape, kind of older, but adequate for my needs. I will definately use uhaul again as they are always accomodating.
In a Snap Movers...extremely poor service. Young, Inexperienced and lazy workers. Despite several calls indicating ehen I would artive at site, they arrived nearly two hours late but charged me full price. Vicky promised refund but refused to answer my calls. They changed their phone number so I could pursue issue. Run...don't walk from this moving company!
The company decided to downgrade my truck without telling me while also pushing back my start time by 4 hours. Thank goodness I had the sense to call them the day before the move to confirm my details. Once I got mad enough and got a supervisor on the phone they made things right by upgrading my truck for free and allowing me to pick it up on time.